IC Green Palace Hotel

Everything was perfect from food to activity’s it was one of my best experiences

I am writing this review from my room at the IC Green Palace Hotel. We checked in 4 days ago and are checking out tomorrow. We are a family of two adults and two children, aged 4 and 8.

I will start with the positives. The food is genuinely the best part of this hotel — varied, plentiful, and consistently enjoyable. The pools are also very nice, and the children especially loved the water slides. Our room is acceptably clean and comfortable, although housekeeping can be a bit inconsistent and occasionally sloppy.

However, there are several important issues that families with young children should be aware of before booking this resort.

First and most concerning, during our stay my child was nipped by one of the cats that the resort feeds and allows to roam the grounds. While we understand the intention of having animals on site, there is a clear lack of proper guidance or warning for guests. The signage and setup naturally encourage children to approach the cats under the assumption that they are safe. I have included pictures of the cat house so you can see why children and families would reasonably assume they the cats are safe. The only sign communicating anything to parents was about feeding the cats, but nothing about safety or petting them or the fact that they’re not vaccinated. When we raised the incident, management confirmed that the cats are not vaccinated, but nevertheless dismissed the concern and did not take meaningful accountability. A simple warning sign or clearer communication that the cats are not vaccinated could easily have prevented this situation.

Unfortunately, this lack of attention to safety is not an isolated issue. We also observed children climbing the water slides without any active intervention from staff, and lifeguard supervision appearing inconsistent. In some cases, staff stated that parents are solely responsible for supervising their children even in designated children’s areas. While parental responsibility is of course important, this approach does not address situations where children are interacting with others who may not share a common language or where disputes arise in busy, unsupervised environments.

We also noticed staff at the dinner buffet who appeared to smell strongly of cigarette smoke, which was unpleasant in a dining setting, especially in a family-oriented resort.

Another major issue is the buffet experience itself, particularly breakfast and dinner. The restaurant is clearly not equipped to handle the volume of guests. There is no greeter or seating system, so guests are left to wander in search of a table amid large crowds. It often feels chaotic, with people rushing and competing with each other to claim tables as soon as they become free, sometimes even before they have been cleared. Many tables still have used plates on them, and guests are left waiting or searching while staff try to keep up. The environment is loud, disorganised, and understaffed, with everyone moving around trying to secure seating or find someone to clean a table. While the food itself remains good once seated, the overall experience is stressful and not what one would expect from a family resort. The hotel does not have another on site location for breakfast or dinner, meaning the chaotic, crowded, unpleasant restaurant is unavoidable.

Finally, transportation is another practical issue worth mentioning. Most Uber drivers in the area prefer cash payments, yet there is no ATM on the hotel grounds. The nearest ATMs are not within safe walking distance, as the hotel is not located near pedestrian-friendly roads or pavements. As a result, guests are often left with little choice but to use the hotel’s taxi service at significantly higher prices.

In summary, while the facilities are attractive and the food is excellent, the safety standards, organisation, and overall service culture fall short of what is expected from a resort marketed as family-friendly. I sincerely hope management takes these concerns seriously and makes improvements, rather than dismissing them.

Food great, great for families, rooms are dated with small balconies. Nezir (Marti Pellow) from entertainment was great and really added to holiday. Other than the rooms being small and dated hotel was really good. Dinner at the restaurant was chaotic in peak times however the food was the best we have had at an all inclusive in Turkey. Water slides, beaches and pools were really good.