Name: Crystal Centro Resort Hotel
Price range: from £362.60pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

We had a fantastic 10 day stay at the hotel.

The Entertainment Team were fantastic, especially the enigmatic Pepe who hosted the darts 😁 He made our stay a lot of fun with his energy.

Cumali, Mehmet and Gaye at the beach bar were also brilliant, keeping the kids in nachos and the adults with a delicious cocktail.

Water slides and kids water play area were brilliant. 

Food was good, I recommend the A La Carte restaurants especially. The seafood was particularly delicious.

Summer sun in Turkey 🇹🇷

We spent a great 7 days at this hotel that is good but could be great with a couple of achievable tweaks.
The staff are friendly and in particular Pepe and Veronica( entertainment) made huge effort to get people involved in activities. Mehmet deserves a mention as he was superb behind the bar and kept both adults and kids well looked after.
The pools are great except they had to close one for 24 hrs due to water quality. The slides were great and well controlled by the lifeguard team.
The bed for our son was dreadful and we asked several times for a mattress to go on top, this was promised but never materialised ( we know another family who managed to have one supplied).
Our door wouldn’t lock on a few occasions but the technical team fixed it promptly. 
Our room did have an unusual malodour but couldn’t identify where it was coming from.
The food was good but did become a bit repetitive. Was a shame we couldn’t book into any of the restaurants but they were already booked up ( this needs to improve). The buffet restaurant wasn’t great for serving drinks to the table in fact it was non existent.
Felt more 4* than 5* but we still had a great week and made great memories and gained new friends

Good but not great

Lovely hotel that grew on us more and more as the week went on. Initially we were comparing against our last holiday at a different hotel but this one took us by surprise. It is rough around the edges (needed a lick of paint and a good hoover) and the cleaning of communal areas could have been better. There were very few British as the hotel catered more for other Europeans but there was still a huge choice of fantastc food and a grill every evening. Restaurant could get busy but we always got a table. We couldnt book an a la carte as they were all full by day 3 so book in early as customer relations werent prepared to try and accommodate us. I was in the pool by 7.30/8.00 most mornings, loads of beds, I was sometimes alone there until 9.00/9.30 so had the pool to myself. 
Beautiful patisserie with amazing ice cream and sweet treats/sandwiches. Slides were great, LOTS of them to entertain the kids and daytime activities, the aqua trampolining was great. Beach was lovely, huge pier to jump off, lots of beds and fantastic bar service. The snack bar had a great menu, lots of choice, pizza, burgers, donner, pasta, salad and beautiful cocktails from all bars. The gin was gordons and the tonic schwepps which we didnt expect so was a huge bonus. Burger bar was beautiful and there was also a turkush flatbread hut. The staff were lovely and a please and thank you went a long long way. We were on the first floor accesible by a ramp so not far to walk. Landview room overlooking a roof but we only used thd balcony for a morning cuppa. We were offered a seaview upgrade for 15 euros per night but decided against it, preferring a lower floor. Room was lovely, mini fridge replenished with water, beer, soft drinks each day. We did have to chase down more towels and our beach towels but reception were helpful. All in all we had a great holiday and would go back.

Not a 5 but a strong 4

We had a 7.5 hour delay at Manchester airport and arrived at the hotel at 7am, missing a night of our holiday. 

The hotel had us booked into a double room and not the junior suite we had on our reservation. We went to reception 3 times as requested to get our key for the suite and didn't collect it until after the love holidays rep meeting at 12.30 - some 5 hours after we arrived.

Our bed was queen size but had a cover that was for a double. Reception were told and only provided another double cover rather than one to fit.

I did complain to love holidays about these and some other issues and we're told that the hotel said we were shown to our suite on arrival. The hotel also said that their bed covers are made to fit the beds. Basically as with many other things, the hotel refuse to be accountable for what is clearly not a 5 star service. Treated as though we were lying despite showing them similar guests experiences on trip advisor. 

Our daughter cut her finger on a bottle of coke and between the restaurant and guest services they could not supply a plaster for it. They asked if we could go to the supermarket! 

The food in the restaurant was poor. It was just difficult to put a plate of food together that made sense. I like grilled meats and the grill rarely had anything appetising like a chop, steak, kebab etc. There were some nice deserts but odd that ice cream was not available. The food in the outside bar at lunch time was great and the patisserie was nice too. 

The location and facilities are excellent and we did have an enjoyable holiday but it wasn't through experiencing great customer service and the friendliness we have come to enjoy with hotel staff. 

We spent a lot of time on the pier in the day, swimming in the sea and moving to the pools later on. 

The a la carte restaurants were under staffed and at a third of their capacity. We couldn't get in any during our 9 night (should have been 10) stay. 

All in all, we didn't feel we were as valued as other guests at the hotel were. The very few British guests at the hotel and those that were echoed our views.

Not a 5 star hotel experience

I stayed in this hotel with my family from September 5 to 11. I must say that it was a unique and lovely hotel with happy and varied programs for both adults and children with a very good location.  The location of the facilities, especially the swimming pool, water park, and restaurant, was excellent and good, which is also suitable for small children.  Especially the Kids Club and its employees like Miss Aya and Miss Ayo, who are kind, beautiful, professional and lovely, and good restaurant employees like Mr. Gazi.  It has a nice and quiet sandy beach with a pier and cozy and beautiful pavilions.  Unique night shows for both adults and children that surprised us.  I must say that in this hotel, everything is ready for a comfortable and memorable stay.  The rooms were a bit poor and looked like a 4-star hotel.  Our room had a broken air conditioner and bathroom (0134), which we had to change, and the new room (0122) also had very low cold water pressure and always hot water. Overall, it was a good hotel.

Very good for family and children 

Situated on 39,500 m2, the luxurious beach hotel  Centro enjoys a wonderful frontline location in the popular holiday destination of Lara on the Turkish Riviera, famous for its beautiful sandy beaches. The centre of Antalya, the regional capital, with its old town, harbourside, countless shopping opportunities and entertainment venues is only a few minutes away by car. 
The family-friendly hotel with its distinctive architecture welcomes guests in a stylish lobby and features modern, elegant rooms, many of which boast marvellous views over the garden and the sea. This hotel is a heaven for the little ones, as it offers an own children's world with pools, water slides, playgrounds, mini amusement park, children's buffet and much more. The unique pool area includes a wave pool and an aquapark. Fun and relaxation for the whole family are guaranteed in this magnificent place.

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Crystal Centro Resort Hotel