- Turkey Holidays
- Lara
- Adalya Elite Hotel
Fantastic hotel located in Adalya, at the foot of the beach. If you just want a heavenly holiday, where you can relax and enjoy with your friends or family, this is the perfect hotel for you. All rooms are very spacious, bright and comfortable. They are decorated in cheerful colors and have many services, among which we can find television, telephone, air conditioning, private bathroom and minibar. The hotel offers its guests a fantastic spa with the latest body treatments where you can relax while being looked after. In addition, there is a large outdoor swimming pool and direct access to the beach.
Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services and an arcade/games room.
Extremely disappointing and frightening experience – serious safety concerns
We have stayed at the Adalya Elite Lara Beach Hotel five times previously, so we are certainly not first-time guests. Unfortunately, after what happened during this stay, we will never return.
We were staying in room 5112, a family room with two separate televisions. We switched on one of the TVs for our two-year-old daughter, and almost immediately the television started producing a significant amount of smoke.
We immediately opened the patio doors and contacted reception. Despite this being an obvious potential electrical/fire hazard, it took around 20 minutes for anyone to come and help us.
During this time, my husband actually had to deal with the smoking television himself and remove the plug because nobody had arrived to assist. We had to take our two-year-old daughter outside because we were genuinely scared that the room could catch fire.
Our daughter was absolutely terrified and traumatised, crying and saying, “There is a fire.” We have video evidence of the incident.
When someone eventually arrived, we were told that they would simply replace the television. We explained that we believed this was an electrical problem, as there was smoke and a strong burning smell coming from the electrics. However, the television was simply removed.
Then, while still in the room, my husband switched on the second television in the other room — and that television also immediately started smoking.
At this point we were extremely frightened. Two separate televisions in the same room had produced smoke. My husband went straight to reception, showed them the video and requested that we be moved to another room because we no longer felt safe.
Initially, we were told it was just a short circuit with the televisions and that the room was fine. We had to insist on speaking to management before we were eventually moved.
What concerns us most is that the original room was apparently considered safe simply after the televisions were replaced. There was no reassurance that the underlying electrical problem had actually been investigated.
Even more concerning, the fire alarms did not go off despite the amount of smoke in the room.
We had our two-year-old daughter with us and genuinely believed there was a possibility of an electrical fire. The response from the hotel was incredibly disappointing.
To make matters even worse, when we were leaving two days later, Guest Relations contacted us to ask about our stay. We explained everything again and were asked to speak with the Guest Relations Manager the following day, which we did.
Because of what had happened, we were told we could keep our room until 6pm for our late departure.
When we checked out, we were then told we had to pay €80 for the late departure.
We explained that we had been given permission to stay until 6pm because of what had happened, but staff still insisted that we pay. After everything we had experienced, being charged €80 was the final straw.
The whole situation was handled extremely badly.
We expected our safety — especially the safety of our two-year-old daughter — to be taken seriously. Instead, it felt like our concerns were repeatedly dismissed and we had to fight to get someone to listen to us.
We have stayed here five times, but after this experience we absolutely will not be returning.
This wasn't simply a complaint about a hotel room or poor service. Two televisions in the same room started smoking, our two-year-old daughter was terrified, the fire alarm did not activate, it took around 20 minutes for assistance to arrive, and we were then charged €80 after being told we could stay until 6pm.
For us, this was a serious safety issue, and the way it was handled was extremely disappointing.
After five stays, we are extremely disappointed to say that we will never return to this hotel as returning guests they didnt care !
Great hotel experience. Wonderful hotel and best service.
Great hotel and great service! Highly recommend
There is a lot to like about this hotel, but first impressions matter, and unfortunately, ours were not particularly positive. The front desk and check-in process was not as welcoming or efficient as we have experienced at other resorts over the years. We were offered a complimentary “upgrade” to a family room, but in our opinion, it was more of a downgrade. The room felt like a dark cave, with less of a sea view and more of a view overlooking the downstairs café. We declined the “upgrade” and requested the room we had originally booked. After considerable back and forth, we were eventually given the room we had paid for. The process felt unnecessarily complicated and time-consuming, which is frustrating when you are on vacation and simply want to check in and enjoy your stay. Service throughout the resort has been satisfactory overall, but there is definitely room for improvement. At breakfast, despite there being plenty of staff around the 18+ seating area, our table was repeatedly overlooked. We ended up getting our own coffee, tea, and juices. On one occasion, a staff member made eye contact with us and then walked away without clearing the table. That said, there have been some definite highlights. NYASHA at the Beer Garden was excellent—super friendly, attentive, and a pleasure to interact with. The food selection at the buffets has also been outstanding. We are currently on day 3 of a 6-day stay, so I will update this review as the rest of our vacation progresses. I’ll update the review as the days progress.
There is room for improvement, but the single biggest downside, which should drag the hotel all the way down to 2 stars, is the gym/fitness machines. They are relics from the 19th century, the worst pieces of junk in living memory, a disgrace for a 5-star luxury hotel. ALL the machines are covered in rust on every part, worn-out pieces of metal that are so cold and clammy to touch, the seats on the exercise bikes are so unappealingly crooked, and you can just imagine the rest. Some of them can be turned on but only work for a few minutes and then shut off on their own, leaving you with shockwaves through your whole body if you were in the middle of a run or cross-training on, for example, level 12 and suddenly get dropped down to 0. The machines are almost impossible to adjust without help, and the gym guy isn't always available. I have the pictures but am not allowed to share them here on TripAdvisor. The workout mats are so thin and worn out that it feels like lying directly on the hard floor, even with a towel over them. It is a scandal to call it a fitness room. There is nothing to do in that gym room. So even a 3-day stay is miserable when you are used to working out daily but don't have the option at all in a place like this. A real letdown for a 5-star hotel. A bummer of a hotel for longer holiday stays on this particular point, what a shame.They claim that no one has ever brought this issue to their attention. I highly doubt that. They just don't want to spend the money to make this part of the stay pleasant. And staying here certainly doesn't cost small change.
