Citrus Park Hotel

We are currently staying at Citrus Park Hotel, and this has been one of the worst hotel experiences we’ve ever had. We arrived with a child and a lot of luggage, and the reception staff told us there was no bellboy or trolley, so we had to carry everything ourselves. The staff were extremely rude, unhelpful, and unprofessional — there were two men at reception who just laughed and didn’t even try to help. The hotel is almost empty, yet they gave us a room where everything is broken and outdated (see photos). There is nothing close to 4-star quality here — furniture is old, maintenance is poor, and the overall condition of the hotel is disappointing. They also advertise a private beach, which simply does not exist. The worst part of all is the unfriendly, disrespectful attitude of the staff. We are still here, but already regret choosing this place. Definitely would not recommend to anyone expecting decent service or hospitality. In the rooms mold !!!!

Stayed in a suite with large kitchen, no pots or pans so unable to cook, the rooms very old and would benefit from a lick of paint. Furniture very old and tatty. Breakfast is of poor quality and no cold drinks available at breakfast and low stocked bar.

Well what can i say. Some Friendly Staff not far from the beach and thats about it. I understand this is not a high end hotel and make compromises about that but I stayed there for 1 week after checking out of another hotel that was as bad well i thought but at least our rooms got cleaned. In 7 Nights of staying here not once was our 2 rooms cleaned or our beds changed. We did ask at reception when we checked in and they said every 3 days room cleaned but no mention of bed changes. I moaned at Management about this but nothing was done so we stayed in a dirty room for 7 nights 2 Adults and 2 young children. You have to keep asking for toilet roll and water as the maid only seams to change the towels every couple of days and thats it. The breakfast is bread ,olives,boiled eggs 2 types of cereal warm water and a small coffee machine. See pictures below for rooms. All i can say is good luck to anybody that stays there first and last time for me.