Mc Arancia Resort

Stayed here for 2 weeks on a family holiday with a party of 13in mid July.
Arrived late on a Saturday evening but check-in was reasonably quick. Not to many other arrivals at this point so may have been deceiving.
1st negative was the concierge who loaded our luggage on his trolly, even though told no but we were fine at this point. Taken to room OK, but no info on how to work the aircon or safe. Passed him him a tip in lira as we always do but insisted on receiving more due to the amount of cases we had. We always tip staff, every day in fact. Either cleaning staff, waiter, bar staff etc. 1st time we have been asked for more money. And we were not the only ones he asked. A fair number of families mentioned the same. A few complained to reception. Our room was a family room. 2 bedrooms of decent size. Shower room and WC was also decent size. If being picky was showing signs of age but others in our party's room look to have been updated more recently. On arrival our aircon had been dripping at the entrance. Was repaired the next day TBF but having looked at it was more of a patch up. Couple issues with safe but the other day concierges we very helpful. Balcony was very big as the family rooms seem to be at the corners of the hotel so curve round in a L shape. Our cleaner was OK. Left a number of notes thanking us for the tips but with a caveat to ask reception for fresh towels or even toilet roll! Some of our party hardly had their rooms cleaned in the time we were there. Advised reception but nothing really done that made this any better. The restaurant was always clean. The food was bland for breakfast. Not enough fresh options. 1st week no toaster and constantly had to ask for butter. Lunch was decent, fresh fish/chicken etc. Plenty veg etc. But again, for what is a 5* very limited. Dinner along the same line as lunch. Queues for pizza and fresh breads were crazy at times. Always a feeling of not enough staff to keep up with the amount of diners. Wine and beers are options with dinner or soft drinks. Bar staff were always busy but most were very pleasant. 2 guys on the pool bar in the afternoon, mmmmm. Always have a bit of sympathy for staff in this heat and dealing with numerous nationalities and in a few cases, tipsy guests. But it is a customer service industry. Almost all other staff were friendly and welcoming. The pool area is a great size and the slides are decent. The half pipe though closed the whole time we were there. Indoor pool was great to have a quick cool down in the heat. Few guests mentioned they thought the pool could have been cleaner but for us this mostly come from guests going to the beach, get covered in sand and then jump straight back into the pool! The staff worked hard to keep the area clean. 2 waiters on wheels were always on hand to get drinks to your loungers. Smaller pool area with the kids slides was also good fun for the little ones.
Drinks were OK during the day. Cocktails were fine, but not the greatest. Especially if you like the cocktail game of working you way through each one! The beach is nice but be careful when going in the sea. Shells at the start then you have the big rocks there after. Can be a bit hard work this, or fun if you make it that way. Over all enjoyed the holiday. Made it work for us as that's how we approach holidays.
A few of the staff who deserved to be mentioned are Keyfiye, Recep, Felah, Vedat and Reggi. Both the 'waiters on wheels' running the pool bar every day. Our waiter for dinner was Halef every night. Had our table set for 13, decorated with flowers and always making sure we had drinks. Really friendly guy and fantastic at his job.
Hope this helps people making their choice when coming to book their trip

Room was ok, two small bottles of water in fridge was shocking for a couple, bar tender in hotel was great until he totally ignored a teenager and myself who had been waiting, pool bar one bar tender was more interested in single white females and ignored people waiting. Mia was a star always took time out to speak and she was brilliant on aqua zumba and Yoja had a blast. Dj Ramos and Rauf were great they always spoke to us