Club Dizalya Hotel

The hotel itself is renovated and generally in good condition. The variety of food is good, and the entertainment, bar, and restaurant staff are nice, friendly, and helpful.

However, there are several unexpected extra charges that guests should be aware of. Some drinks, fruits, popcorn, and other items come at an additional cost. During check-in, the receptionist offered us a larger room (a villa), explaining that our original booking was for a big standard room??? Since we booked through a third-party platform, we agreed to pay extra for the upgrade. Unfortunately, the “room” we received was under the roof and noticeably warmer than the standard rooms. Thankfully, the air conditioning was available 24 hours, and the receptionist recommended keeping it running continuously to maintain a comfortable temperature.

I tried to use the safe in the room, but it was not working. When I contacted the reception, I was told that using the safe would cost €2 per day. Charging guests separately for access to a basic in-room safe is very uncommon for a 4-star hotel. It also puts guests in an uncomfortable position: either pay extra to safely store their valuables or take the risk of leaving them unsecured.

Another issue was the room itself. The window did not have curtains, so I had to use pillows to cover it in order to prevent the early morning light from waking up my children. The sauna and Turkish hammam are also subject to additional charges. There is no minibar, just two big bottles of water. I later discovered that changing the beach towels provided at check-in costs €1 per towel each time you change, this is a very unusual charge for a 4-star hotel, especially when these additional fees were not clearly communicated to us. At least, I did not see them listed anywhere, nor were they explained during check-in. When I asked the reception staff where this information was written, they were unable to show me any printed information or clear documentation.

Overall, I was made to feel that I should be grateful for the discount we received in connection with the so-called room upgrade. 😳 In my opinion, the hotel would be much better served by clearly publishing a complete list of all additional charges on its website and informing guests about them before or during check-in. Transparency would prevent guests from feeling mislead by unclear information for the extra charges which is not written anywhere.

The pool and beach are also relatively small considering the large number of guests staying at the hotel.

Overall, I have been to many different hotels in Antalya and Alanya and have never had such an experience. Therefore, despite the positive aspects such as the renovated facilities, good food variety, and friendly staff, the unexpected additional charges and lack of transparency significantly affected our experience. Unfortunately, I would not choose this hotel again.

A few additional points for management: some information signs should be updated—for example, the sign for “Lobby”.

The all inclusive package does NOT include the coctails at the beach bar, only simple drinks/sodas and wine... very dissapointed. Why to pay at the hotel, if i have "all inclusive" ?!! The activities are more for children. The food kinda gets repetitive. The staff speaks more german than english.