Crystal Admiral Resort Suites and Spa

Best place for an amazing holiday..I like the food ,the drinks were everytime available for us .and also the animation team was really friendly,activities,shows,and olso lives musics ,concerts were interesting .

We were brought here by TUI after our flight was cancelled. The fact they had free rooms for the 190 people they said they had to look after that evening said enough!

The place is so tired, dirty and the service isn’t great. I woke up covered in bites! Everything is falling apart and looks like it was installed in the 90s.

Even when we sat on the sofas the dust covered our hands. The furniture is broken including smashed glass on the coffee table.

We ate at the late restaurant and had breakfast bits while we are here. The cakes are ok but don’t taste like much. The rest of the food was poor quality or chips.

The staff all look fed up like they have had enough.

It seems they must survive off of cancelled flights.

If you like windows this hotel isn’t for you, they have frosted the ones they have and walking through the rooming area has no windows at all.

Needs a really big refresh!

I had an absolutely dreadful holiday experience. On the day I arrived, I was assigned an outdated room with gaps in the balcony doors, leaving us to fight off swarms of mosquitoes. To make matters worse, the Wi-Fi did not work in the room at all. I went to the reception five separate times and spoke to a staff member named Esra regarding the internet issue. Every single time, she brushed me off with empty promises, claiming "a technical team will come check it today" or "a team will look into it tomorrow." I then approached the Guest Relations department, where the staff assured me it would definitely be fixed the next day. Two days passed, and no one ever showed up. Frustrated, I went back to Guest Relations the following morning. A staff member named Orkun promised he would handle the issue personally that day. Two hours later, a technician finally arrived and fixed the connection. When I explained the whole ordeal to him, he just laughed and told me, "I've been at the hotel for four days, and no one mentioned a word about this to me." The issues did not stop there. We went to the Latin Restaurant around 9:40 PM, even though the posted closing time was 11:00 PM. Upon entering, the staff bluntly stated, "We are closed." When we confronted them about the official 11:00 PM closing time, I had to report the situation to Guest Relations yet again. They claimed they would resolve it and suggested we go eat at the outdoor snack bar instead. When we got there and ordered soup, it was served ice-cold. Afterward, we headed to the Alaçatı Patisserie, which was also scheduled to remain open until 11:00 PM, but by 9:50 PM they had already shut down operations and were only serving drinks. It turns out only half of the hotel rooms had been renovated, while the other half were severely outdated. We were told the hotel was hosting 3,000 guests, yet there were nowhere near enough sunbeds by the pool, leading to constant arguments among guests. Even though I took this trip to relax and relieve stress, I was forced to wake up at 7:00 AM every single morning just to reserve a sunbed. It felt like pure torture rather than a vacation. The hotel was severely understaffed, and the employees simply could not keep up with the workload. I am currently conducting research to publish this experience across Swedish and Danish news outlets so that no one else falls victim to this place. Hotels should not be allowed to charge exorbitant prices only to deliver utter disappointment. We are completely dissatisfied.