- Turkey Holidays
- Camyuva
- Alva Donna World Palace Hotel
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Alva Donna World Palace Hotel
Turkey, Europe
Camyuva
Boasting a beautiful location on the Mediterranean coast a short drive from the larger resort of Kemer and with the magnificent Taurus Mountains forming a back-drop, this luxurious complex is an ideal destination for families and couples. Refurbished at the beginning of 2015, the property offers a host of entertainment and relaxation amenities occupying a spacious 107,000sqm of land. The fabulous outdoor facilities include a beautiful garden with large pools catering for the active with waterslides and for those looking for a quieter spot, a relax pool. Beach lovers can enjoy a 400m long shingle beach with its' own pier and for those guests wanting a little exclusivity, there are VIP pavilions for their pleasure. A rich choice of cuisine is served in the various restaurants in the hotel and for enjoying a relaxing drink, guests can benefit from a host of different venues.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wired Internet
- Wi-fi
- Car hire
- Room service*
- Laundry service*
- Medical service*
- Babysitting service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent1,866 reviews
Excellent
63%
Very Good
15%
Average
12%
Poor
4%
Terrible
5%
Location
Cleanliness
Service
Value
Ruined my birthday and refused to take responsibility
Ruined my birthday and refused to take responsibility We stayed at this 5-star hotel for the second time. On the last evening, which was my birthday, the restaurant service completely failed. It was suffocatingly hot inside the hall, and the air conditioning was barely breathing. Because of this heat, we were forced to move outside, but the restaurant was completely unready to combine tables for our group of 8.The staff tried to combine completely different, uneven tables of different levels. If they had set up a proper table within 5–10 minutes, there would be no issue. Instead, I had to run to the main building on my birthday to complain to Guest Relations before anything was done. Only after my run to the reception did the staff finally find normal tables, likely because other guests had left by then.I contacted the Front Office Manager for help. Instead of solving the issue, they told me "service was provided, you must pay". No apology, no appropriate reaction. In the end, they issued an ultimatum for full payment and refused any further dialogue to find a compromise. This is an unacceptable level of service for a 5-star hotel. I do NOT recommend it.
Dobedan best
Super hotel i liked so much ❤️❤️ ismail super 👌 restaurant so good 😊 beach so clean and soooo goood i had been here 4 times !! And it will be 5 times definitely 💯
So good hotel
We came on August we liked so much omg amazing holiday with entertainment team !! About hotel good and restaurant it was tasty ! Thank u for all stuff and specially ismail !! 🙏🎁💋🤣 so funny and so energetic we enjoyed with him so much he make to us so funny activities and dance !! Super
Severe Safety Hazard and Zero Help During a Medical Emergency
I stayed at Dobedan World Palace Kemer from August 3rd to August 10th but left early due to a fractured ankle. Now that three weeks have passed, I can finally write this review objectively.
The main danger here is the flooring. The tiles near the beach where they serve lunch snacks are incredibly slippery. We saw multiple other guests slip and fall there. While they were fortunate to be unharmed, I was not as lucky. I fell hard and fractured my fibula.
The hotel's response was a shocking failure of care. In the medical room, the hotel nurse left us alone for 15 minutes. I sat there for an hour waiting for an ambulance. During that entire hour, nothing was done for me. They provided no bandages, and no ice. I had to beg staff just for ice to ease the severe swelling. I cannot upload the video here, but I have clear video evidence of this behavior and can send it directly to management if they wish to see it. Only when the ambulance arrived did the hotel nurse finally decide to wrap my ankle.
On top of this, nobody in management including the General Manager spoke or understood English. Trying to handle a painful emergency through a total language barrier was terrifying.
To make matters worse, they initially tried to charge us €30 a day for a wheelchair. We had to argue that the injury happened on their property due to their hazardous flooring. They finally gave it to us for free, but this basic courtesy should have been offered instantly. A 5-star hotel must guarantee guest safety, proper first aid, and fluent management. This hotel completely failed. Please be very careful walking near the beach.
So cool !
Super everything so much fun hotel amazing ismail super entertainer !! About food tasty and so much option !
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