- Turkey Holidays
- Avsallar
- Arabella World Hotel
Situated just a few metres from a sandy beach on Turkey's Mediterranean coast, this family-friendly hotel offers a range of activities to provide a fun and enjoyable beach holiday. Public transport runs in front of the hotel allowing easy access to the nearby resort of Alanya, some 20 kilometres away, and local amenities can be found within a kilometre of the hotel. Modernly furnished, the hotel features 2 blocks and has a footbridge over the road connecting the hotel to the beach. Younger guests can benefit from the mini club and there is an animation programme and light sports available as well as a Turkish bath and sauna for adults. The guest rooms feature an elegant décor with contemporary furnishings and offer a full array of modern amenities.
Relax on the private beach or enjoy other recreational amenities such as an indoor pool and a seasonal outdoor pool. Additional amenities at this resort include wireless Internet access (surcharge) and a hair salon.
Stayed here from 26september until 3october and what a huge disappointment. Arrived at 03.00am was greeted by security guard who gave us our wristbands as reception staff was nowhere to be seen, when they did turn up to show us to our rooms we were led through the hotel with no lighting to see where we were going. They put us in the lift and pressed the floor we wanted then were left too find our room in the dark Room was decent enuff for 3 people however as a 4 star hotel I would of at least expected a kettle in the room but wasnt anything. Breakfast was for the foreigners not the British, no bacon no sausage no beans no croissants, as were dinner and tea. Food was the worst ive had in turkey so ordered in or ate out. Dining room not big enough for the amount of guests. Had to pay for WiFi as free WiFi was terrible. Definitely wouldn't recommend this hotel for British travellers
It's a wonderful experience. Had a great time at Arabella World Hotel with my friend! The staff were friendly, the atmosphere was nice, and we had a lot of fun. Would definitely come back.
I went there with a friend, and it was a fantastic experience; the hospitality, service, and food were all excellent. You can visit with complete confidence.
My experience at Hotel Arabella was extremely disappointing from start to finish.
The food was absolutely terrible, and the Customer Service was even worse. When you have a problem, you expect someone to listen, take responsibility and actually try to help. Unfortunately, that was not my experience at all.
I also want to give a VERY BIG WARNING about an agent called Murat from MTS.
⚠️ BE EXTREMELY CAREFUL when dealing with him or booking any excursions through him.
My experience with him was extremely negative, and I felt that I was given misleading information about the excursions. I strongly recommend that anyone considering booking a trip through him double-check EVERYTHING, ask exactly what is included, and get all details in writing before paying anything.
My advice: DO NOT BOOK ANY EXCURSION WITHOUT CHECKING EVERY DETAIL FIRST.
Personally, after my experience, I would never do business with Murat again.
Overall, Hotel Arabella was a huge disappointment. Poor food, poor customer service and a very unpleasant experience with the excursion arrangements.
Think twice before booking. I certainly would not recommend it.
Very disappointing experience – serious concerns about safety and service We stayed at this hotel for 14 days, and unfortunately, there were several things that made our stay very disappointing. The hotel has a rather unusual layout, with two separate buildings, which can be inconvenient and difficult to navigate. It is also not particularly accessible or universally designed. In the building where the buffet restaurant and main pool are located, getting an elevator is a constant struggle. At busy times, you can easily wait several minutes for an elevator, which is especially inconvenient when travelling with small children. The food was almost exactly the same every day. There was very little variety, especially when it came to protein and cold cuts/toppings. There were also many things that required additional payment, including ice cream. Considering the heat, it was particularly disappointing that drinking water was not readily available throughout the hotel. Water was mainly available by the pool, but it was always warm. Around 10–11 PM, there was no more water available. The service was also poor. When we had problems or complaints, we were repeatedly told to come back to reception the following day. When we did, we were simply given the same answer again. There was very little sense that anyone actually wanted to solve the problems. The biggest concern, however, was the pool safety. There appeared to be very few, if any, clear rules regarding children wearing swim nappies, and we saw many children swimming without appropriate swimwear. During our 14-day stay, we saw lifeguards walking around the hotel a couple of times during the first week, but we never saw one actively supervising the pool. During the second week, there was a new female lifeguard who was more frequently present around the pool. However, she also took frequent breaks away from the pool, and we often saw her standing by a wall smoking. On day 13 of our stay, a child nearly drowned in the pool. The child's mother managed to get the child out of the pool. The lifeguards came over, but appeared not to know what to do. Other guests were crying and desperately shouting for help. The lifeguard then left to get a doctor/medical staff member. Medical staff arrived slowly, but by then other hotel guests had already started performing lifesaving measures. What was particularly shocking was that both the lifeguard and the medical staff member appeared to stand by and watch while guests performed CPR and attempted to save the child's life. The child eventually regained consciousness. The medical staff member then left to find a wheelchair. This was an extremely distressing and frightening situation for everyone who witnessed it. Thankfully, the child survived, but it could have ended very differently. What was perhaps even more disappointing was the hotel's response afterwards. Nobody from the hotel came to speak to the guests who had witnessed the incident. There was no explanation, no apology and no attempt to address what had happened. The only noticeable action was that the lifeguards who had apparently been unable to handle the emergency were moved to other duties, such as working at the entrance desk. The lifeguard we had seen during the first week was placed on a chair under a parasol directly next to the pool entrance. A lifeguard should have been positioned there and actively supervising the pool throughout the day from the beginning. It is deeply concerning that it seemingly took a near-fatal accident for the hotel to take basic pool safety measures seriously. With so many children using this pool, we find this completely unacceptable and, frankly, shameful. We also had a persistent sewage smell in our room (room 2017). It took several complaints and 11 days before we were finally given another room. The hotel's attempts to solve the problem consisted mainly of pouring chlorine into the toilet and drains and spraying strong perfume onto the curtains. This did not properly solve the problem. Housekeeping was also disappointing. Cleaning appeared to be mostly superficial, with little attention to detail. There were also far too few sun loungers and parasols for a hotel of this size, and the main pool felt very small considering the number of guests. Overall, we cannot recommend this hotel. The combination of poor service, repetitive food, limited access to drinking water, inadequate cleaning, maintenance problems and, most importantly, very serious concerns about pool safety made this a very disappointing holiday.
