- Turkey Holidays
- Alanya
- Villa Sunflower Aparts and Suites
The hotel is located in the city centre, 1.5 km to Cleopatra beach, 130 km from Antalya airport, 50 km away from the Gazipasa airport . It offers the airport transfer service to their guests, who would like to have that.
The hotel provides free shuttle service to Cleopatra beach every day .
High technology metro internet access service is available in the hotels. Internet access in the lobby, restaurant and around the pools is free of charge. Guests can receive this service by paying 40 TL per week in the rooms.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We recently stayed at Villa Sunflower and, although we had some enjoyable aspects to our holiday, overall we would rate the hotel 3 out of 5.
Our suite was large and spacious, with a comfortable double bed and single bed. The large balcony was a real highlight, with lovely views of the sea, mountains and pool. The walk-in shower was excellent with a good supply of water, and the bedroom air conditioning was very powerful. However, there was no air conditioning in the living room. The kitchen was functional but, as we were all-inclusive, we didn’t really use it. The fridge freezer was useful for keeping water cold.
The hotel and rooms were generally clean and we had clean towels. We would have preferred a proper sheet rather than just a blanket on the bed, although we could have asked for one.
The food was good, with hot and cold drinks always available. The wines and cocktails were also good. However, some food and desserts weren’t labelled clearly or correctly, which could be confusing. There was also no all-inclusive cocktail menu.
The entertainment was good when it was on, but it was quite limited, with no clear schedule of what was happening each evening. Unfortunately, on our final night the music was extremely loud and continued until late, making it difficult to sleep before travelling home. Had this happened earlier in our holiday, we would have asked to move rooms.
The outdoor dining area is quite small, and we found the chairs particularly uncomfortable. They are very low, so you literally sink into them, especially if you’re shorter, making it difficult to sit properly and eat. The indoor dining area was much more comfortable. Tables were also cleared very quickly, sometimes before we’d finished our drinks.
The pool isn’t particularly deep and felt cold when we first got in. Sunbeds were taken very early, so you need to get up early if you want one. There are also cats around the pool and outdoor dining areas, including underneath the sunbeds.
The beach is around a 20-minute walk away. There is a hotel minibus at set times, subject to availability. The beach is lovely but pebbly, and sunbeds and parasols cost extra.
For excursions, I would recommend shopping around. There are companies directly across the road and we found their prices better than those offered by the hotel reps. We felt there was quite a lot of pressure to book immediately, so don’t feel that you have to decide there and then. If you have mobility problems, check activities carefully before booking as some excursions may not be suitable.
The lifts are small but worked well. Wi-Fi and the room safe also cost extra. The sister hotel around the corner has another pool, bar, massage and spa facilities.
Overall, the large suite, comfortable beds, excellent shower and fantastic views were the main positives for us. However, the uncomfortable outdoor seating, limited entertainment, early sunbed situation, unclear food labelling, extra charges and very loud music on our final night brought the overall experience down to 3/5 for us.
We had a wonderful experience at the hotel SPA and would absolutely recommend it to anyone staying here.
A special thank you to Hande, our therapist, for her professionalism, skill and attention to detail. The treatment was extremely relaxing and she made us feel comfortable from beginning to end. You can immediately tell that she is experienced and genuinely cares about providing a high-quality service.
We also want to give a special mention to Ebru, the SPA manager, who went above and beyond to make our experience special. She was incredibly kind, professional and attentive, and made sure everything was perfect for us. Her level of customer service was exceptional and really stood out.
The SPA itself offers a very relaxing experience, with excellent treatments and genuinely professional staff. What surprised us the most was the fantastic value for money — we paid very little compared with the quality and level of service we received.
If you are staying at the hotel, do not miss the SPA. Hande and Ebru in particular deserve all the praise. They made our experience truly memorable and are a real asset to the SPA.
Very nice, very good food, very good service and friendly staff. The only downside is that the sea is a bit far,however they offer free transportation to Kleopatra beach, but the pools are clean and nice. I recommended it to friends and thinking about going back next year maybe with friends. Huseyn from reception mentioned giving a review on here . I've been on all inclusive holidays in Turkey before, Marmaris and Bodrum, however I can say that this has been my best experience so far !
Sink was cracked and wobbled. Tap made a squeaky sound. We asked for a 4 bed room but they gave us one double bed and two couches. £10 wifi when it doesn’t work. Cleaners only came once in the whole week. Old fashioned technology. One AC for two rooms. Food was questionable. Only good thing was location, hotel is maximum 30 mins away from major places.
Our experience at Villa Sunflower Hotel was extremely disappointing from the moment we arrived on 9 August. We were two adults and two children, and unfortunately, what followed was seven nights of poor service, rude staff and an experience that felt nothing like a 4-star hotel.
We arrived at around 1:00am and were immediately met with a very negative attitude from the staff checking us in. We had booked two rooms and simply asked if they could be on the same floor, even if they weren't next to each other. We were told bluntly that the rooms would be on different floors and that this was the only option. There was absolutely no attempt to accommodate a very reasonable request.
The attitude of the staff throughout our stay was one of the biggest problems. Almost every request was met with a "NO". At 1am, we asked for coffee and were told that we would have to order it from outside. There were no basic tea or coffee facilities, milk or sachets in the rooms. My husband even had to refer to the hotel's own policy when requesting water, just to get water provided at 1am.
There is also no food available after 10pm, which is extremely inconvenient, especially when travelling with children.
The hotel claims to be 4-star, but in our opinion it is nowhere near that standard. We have travelled extensively and would personally rate this as a 2-star hotel at best.
The entertainment was practically non-existent. It finishes at around 8:30pm and is only available on Tuesday, Thursday and Saturday. The atmosphere throughout the hotel was poor, and there was very little sense of hospitality or warmth. The television is only in the local language and apart from BBC nothing else is in English!
Access to parts of the hotel was also inconvenient. We had to cross the road or use a tunnel that had a very unpleasant fishy smell. The sunbeds were packed so closely together that it was difficult to walk between them comfortably.
The staff's communication was another issue. Many staff members had very limited English, which made simple requests unnecessarily difficult. For a hotel claiming to be 4-star and operating in the hospitality industry, this was very disappointing.
The food was average and repetitive. We were served the same chips and grilled fish regularly, and there was very little variety. Even the ice cream was only available for one hour, from 3:30pm to 4:30pm.
We didn't even make use of lunch because the constant noise around the hotel affected our ability to rest properly overnight.
What made matters worse was our experience when we asked to speak to the manager. We were told that the manager would be back the following morning, which left us feeling that we were simply being dismissed rather than having our concerns taken seriously.
Sadly, we did not enjoy our stay at all. From the rude attitude we experienced from the first night, to the poor service, limited entertainment, repetitive food, noise and lack of basic hospitality, this hotel fell far short of what we expected from a property advertised as 4-star.
Please save your money and consider booking elsewhere. Based on our experience, there are much better options available.
Villa Sunflower Hotel was, without doubt, one of the most disappointing hotel experiences we have had.
