Sunpark Garden

Had a lovely time at Calimera, the hotel was nice and clean and the people were lovely. A good variety of food and swimming pools were clean with slides on one and kids pool with activities. Would defo recommend

We recently stayed at this hotel for 14 nights as a family of four (2 adults, a 6-year-old and a 2-year-old) and overall had a very enjoyable holiday. I would rate the experience 4/5 stars.

The standout feature of this hotel is undoubtedly the staff, who deserve 5/5. Almost everyone we encountered was friendly, attentive, hardworking and genuinely seemed happy to help. The entertainment team, especially Aykan, Mohammed and Eysa, were fantastic. They worked tirelessly from morning until night and played a huge part in making our holiday fun and memorable. The only improvement I would suggest is expanding the entertainment team by at least three more staff members to allow for proper rotation of days off while ensuring there are always activities available for guests.

The bar staff, including Atalay, Ali, Abdullah, Adem and Bilal, were excellent throughout our stay. They kept service running quickly and efficiently, always with a positive and upbeat attitude despite being consistently busy.

One of our favourite memories from the holiday involved one of the servers, Hassan. One morning, while I was playing in the pool with my son and his water pistols, we accidentally sprayed Hassan as he was passing by. Rather than being annoyed, he returned a few moments later with another member of staff and water pistols of their own, and they joined in a water fight with my son. It was such a funny and unexpected moment that had everyone laughing. The fact that the staff took the time to create these special interactions is what made our stay so memorable and really highlights the friendly, family-focused atmosphere throughout the hotel.

Food quality was generally very good. The lunch and dinner buffets offered plenty of variety, with some meals better than others, but there was always something enjoyable to choose from. The BBQ experience was outstanding and absolutely worth the additional cost, creating a memorable evening for our family. The à la carte options were also excellent and provided a great alternative when we wanted something different from the buffet or were looking for food between buffet service times. Special mention should go to Chef Bozhkov and Apo, who were fantastic. The main area where food fell short was breakfast. The selection was quite limited and repetitive, and many items were often not ready when breakfast service began. The children's breakfast buffet was particularly confusing, with options such as cooked green beans, broccoli, chips and chicken nuggets available at 7:30am, which were not appealing breakfast choices for our children. A wider range of traditional breakfast options for both adults and children would make a significant difference.

The hotel has two main swimming pool areas, both with attached baby pools, which is great for families. However, there was only one lifeguard covering all pool areas. While he was excellent and worked very hard, it is unrealistic to expect one person to supervise multiple pools, maintain safety standards and still have adequate breaks. Additional lifeguards should be employed as a priority. The reception team, particularly Kubra and Omar, were warm, welcoming and wonderful with children. Our oldest son loved spending time in the reception area because of the calm atmosphere and air conditioning, and the staff always made him feel welcome. The restaurant staff, cleaners and grounds maintenance team also deserve recognition. They were consistently cheerful, polite and hardworking, helping to keep the hotel clean and running smoothly.

The on-site spa was another highlight of our stay. We booked the Turkish bath experience and thoroughly enjoyed it. The facilities were clean, relaxing and well maintained, and the spa staff were incredibly friendly, professional and welcoming throughout. It was a wonderful way to unwind and added an extra touch of luxury to our holiday. I would definitely recommend it to other guests looking to treat themselves during their stay.

The most important improvement would be installing a secure keypad or card-access gate at the hotel entrance. During our stay, we witnessed several occasions where people who did not appear to be hotel guests were able to enter the grounds without being challenged. We also frequently saw children wandering or running towards the road outside, which is quite busy even though it is a side street. For a family-focused hotel, this presents both a security and safety concern. Improving access control at the entrance would help guests feel more secure and provide parents with greater peace of mind.

Around the pools, loose tiles should be repaired and, as mentioned, more lifeguards should be employed.

Finally, it would be beneficial to create an air-conditioned space specifically for children and families during the evenings. While the lobby is comfortable and welcoming, it is not really suitable for larger groups of children and is located close to guest rooms, which may disturb other visitors.

Overall, we had a wonderful family holiday thanks to the incredible staff, good food and drink options and family-friendly atmosphere. With some improvements to safety, breakfast offerings and family facilities, this hotel could easily become a 5-star experience.

After having bad experience at another hotel, we came to Calimer an and were greeted by the staff politely and very welcoming. Our stay here was exceptional and enjoyable. The staff were lovely and welcoming and always there to help out. Food was lovely and plenty of things for the kids to do. Merve and the other animation staff were the best we have seen so far than any other hotel. Will come back and defo recommend