Monart City Hotel

Sude is very friendly receptionist , she made our holidays much better , she is lovly person with good attitude . the whole team of the hotel helps with Smile , like the because of the clean rooms and good food at restaurants

I stayed at this hotel with my wife in the middle of August.

Overall, I really liked the hotel, but I will start with the part I did not like: the room.

In my opinion, the rooms are definitely not at a 4-star level. I would give our room 2 out of 5. The wallpaper looked old, the quality of the materials and finishing was poor, and the bathroom felt very cheaply made. The only toiletry provided was liquid soap, and even that was not very good. There was no proper shampoo or other bathroom products, so I would recommend bringing your own.

The balcony door also did not close properly, so you could hear a lot of noise from outside.

However, everything else in the hotel was excellent.

The service deserves 5+ out of 5. I have stayed in many hotels in Turkey, including 5-star hotels, and honestly, the service here was better than in many of them. The staff were very attentive, friendly and helpful.

The food was also one of the strongest points of the hotel. You will definitely not stay hungry here. Breakfast starts at 7:00, followed by late breakfast. From around 10:00, the snack bar is open, where you can get salads, fries, chicken, pizza, burgers and other snacks. You can also get tea, coffee, beer, juice and other drinks.

There are two swimming pools, and each pool has its own bar. The cocktail menu is not huge, maybe around six or seven cocktails, but the cocktails were good. You can also get wine, beer, vodka and many other drinks.

There is also an Art Cafe where you can get ice cream.

The main restaurant serves very tasty food with a very good selection. The only small inconvenience is that the restaurant is divided between two floors: most of the food is downstairs, while the drinks are upstairs, so sometimes you have to go back and forth.

I also tried the hammam and massage at the hotel, and unfortunately I cannot recommend it. My first impression was that the massage was not professional at all. However, when I complained and asked for my money back, the staff handled the situation very well. They immediately offered either a refund or another massage with a different therapist. There was no argument or problem, and I really appreciated how they handled my complaint.

In general, despite the disappointing room and massage experience, I really enjoyed my stay. The service, staff, food, bars and overall atmosphere were excellent.

The receptionists were very kind, friendly, and great with children.