Kleopatra Fatih Hotel

Avoid this hotel. Very poor hygiene in the rooms, hotel facilities and around the pool.

We recently stayed here from June 2nd - 16th. To set the scene, we were looking for a clean and comfortable all-inclusive hotel, located near Kleopatra Beach, that offered great value for money for a completely stress-free holiday.

Let's go through our experience: Room: 5* - Our room was simple yet functional, with everything on hand for a comfortable stay, including a spacious balcony, walk-in shower, air conditioning, safe, and TV (we fell in love with the corny Turkish pop TV station, Dream Turk!). It was cleaned every 2 days, (though they will clean every day if you ask) and considering the copious amounts of sand bought in with our towels and beach bags, not a grain remained after cleaning. Food: 5* - A great selection of Turkish-facing cuisine, with meat, fish, and plenty of salad/vegetables, with all options cooked and presented in a more traditional Turkish style. The selection of sweets offered both fresh fruits and a cross-section of delicious Turkish treats. As such, we enjoyed a fully inclusive breakfast, lunch, and dinner, with the latter two served with plenty of free alcohol. A breakfast chef was always on hand to prepare a fresh omelette every day, and, even as a vegetarian, I found enough options to be fully satisfied at every mealtime. Keep in mind this is a moderately budget hotel, so don't expect endless sushi or Wagyu beef. Just tasty, good, filling and solid fare. Location: 5* - Well located, the turquoise waters of Kleopatria Beach are just a two minutes walk away, with plenty of nearby cafes, juice bars, and shops. Heading in the opposite direction, a 5 minute walk takes you to the bus stop, with a regular, cheap, and quick ride into Alanya town itself. Alternatively, a 20 minute stroll along the sea front takes you to the old town. For those looking for an authentic Turkish daily shopping experience, there's a large MM Migos supermarket just 1 minute from the hotel. Service: 5* - All the staff were outstanding. They were welcoming, super-attentive, kind, and warm. From printing out our flight itinerary to letting us use the room 4 hours past the stipulated checking-out time so we could enjoy the beach one last time on our final day, they were always willing to go that little bit extra to ensure everything was to our satisfaction. Amenities: 5* - The inner courtyard features a large adult and smaller children's pool. With newly replaced sunloungers and surrounded by lots of luscious trees and plants, the atmosphere is both cozy and welcoming. Besides the pool there's a small bar, where you can request alcoholic drinks between 10am - 10 pm from the friendly young bartender. Also, there's a separate pub/club which gets lively in the evening, with karaoke and hookah pipes, along with plenty of Turkish and Western retro hits. There's also a Hamam and massage service available from the foyer.

With a respective 3.8 and 5.8 review score on Tripadvisor and Booking.com, we were initially reluctant to take a chance. However, on closer inspection, you’ll see that the vast majority of reviews from up to a year ago, (since the hotel was completely renovated), are 5*/10*. Chatting with the sympathetic manager, it quickly becomes obvious the establishment is determined to offer its guests a stellar experience across the board, with a focus on exceptional service. Keep in mind, this is not a luxury hotel. Rather an honest place for regular people looking for a comfortable and economical holiday. We initially booked 7 days from a 10 day holiday, but loved it so much we happily rebooked the final 3 days here. To sum up: for those looking for the best price/quality ratio, a great location, kind and attentive staff, and a place where you can simply relax, the Kleopatra Fatih Hotel is a fantastic option. Highly recommended and we will definitely return.