Kleopatra Atlas Hotel

Unfortunately, our experience with this holiday was extremely disappointing, especially considering that we paid around €1,300 for two people and expected to receive what was clearly stated in our booking.

Our TUI accommodation document specifically stated a “Double Room – Garden View / Pool View.” However, when we arrived at the hotel, we were given a completely different room with three beds, on the third floor, without the garden/pool view we had booked and paid for.

The condition of the room was also far below what we expected. There were numerous visible signs of damage and poor maintenance: damaged and chipped furniture, badly worn door frames, damaged fittings and finishes, problems around the balcony/window area, and several issues in the bathroom. The shower area was damaged and the shower door did not close properly. We even found an insect inside the room. We have photographs documenting all of these issues.

We immediately went to reception and explained that this was not the room stated in our booking. We asked to be moved to the correct room, but we were told that there were no other rooms available and that we should contact our travel agency.

What made the situation even worse was the attitude we received when trying to resolve the problem. Instead of offering a reasonable solution for accommodation that did not match our booking, the hotel manager essentially told us that if we were unhappy, we could go to another hotel.

This was incredibly frustrating. We did not travel all the way to Turkey and pay €1,300 for a package holiday just to arrive and be told to find another hotel because the accommodation provided did not match what was booked.

And unfortunately, the problems started even before arriving at the hotel.

Our airport transfer took approximately three hours, making the beginning of the holiday exhausting and frustrating. We also travelled as a couple under the same booking but were allocated separate seats on the flight, despite trying to clarify the seating situation beforehand.

The biggest issue for us is the difference between what was sold and what was actually provided. If our booking says “Double Room – Garden View / Pool View,” that is what we reasonably expect to receive. We should not have to arrive at the destination, discover that the room is different, find multiple maintenance problems, and then spend our holiday arguing with reception and trying to contact the travel company.

A holiday is supposed to be something you look forward to, especially when travelling as a couple. Instead, from the flight and the extremely long transfer to the incorrect room and the way our complaint was handled, the experience caused unnecessary stress and seriously affected the beginning of our holiday.

We have photos of the condition of the room as well as our official booking documentation showing the room type we were supposed to receive.

I am posting this review because I believe future guests should know about our experience before booking. I strongly recommend that anyone booking this hotel through a travel agency check exactly what room category they are paying for and keep copies of all booking documents.

Based on our experience, I cannot recommend this hotel or the way this situation was handled.

We have been to this hotel i think 3/4 times over the last 2 years it is a nice clean welcoming hotel with nice staff they are always willing to help you the food was good and the rooms are clean

The hotel’s biggest advantage is its location. It is literally just a two-minute walk from Cleopatra Beach. There is also a cable car nearby that takes you up to a beautiful fortress. The surrounding area is full of souvenir shops, supermarkets and cafés. The big bazaar is about a 10-minute walk away. There is also a popular street with bars nearby, which has a great atmosphere in the evenings. If you are looking for more than just a beach holiday and want to explore the city, this hotel is a great choice. Another plus is the staff, who are very friendly and polite. A special mention goes to Fatih, the bartender. He is a really nice guy who was always joking around and recommending places for us to visit. A special thank you to him for that! As for the food, I would have liked to see more variety. The food was tasty, and you definitely won’t go hungry, but the selection was quite limited. There were usually 2-3 side dishes and two types of meat, with the rest being cheeses and salads. Breakfasts were particularly repetitive, and by the end of our stay, we were already tired of them. On the positive side, the desserts were delicious, with baklava and fruit always available. The drinks were also very good quality. The bartenders made delicious, strong cocktails, and the non-alcoholic drinks were great too. However, the advertised poolside snacks were nowhere to be found. One day, we asked about them, and the staff simply pointed to some pasta and meat left over from lunch. We later realised that snacks were only served at the private beach, which could be reached by the hotel’s shuttle bus at certain times. The snacks consisted of individual plates with a burger and a small portion of fries. This was nowhere near enough to replace a proper lunch. We only visited the private beach twice because the shuttle schedule was inconvenient if we wanted to enjoy some time at the beach and still make it back for lunch. Our room for three people was spacious and tidy. The housekeeping staff cleaned it every day and always replenished the drinking water in the fridge. One of the biggest downsides was the complete lack of entertainment. This hotel seems to cater mainly to older guests looking for a quiet, relaxing holiday. Most of the guests were over 40 and came from Poland and russia, with a few Germans as well. As three young Ukrainian girls, we felt that we stood out a lot. People were constantly staring at us because we seemed to be the only young guests like us at the hotel. In other words, there is honestly very little for young people to do here. We only came back to the hotel to eat and sleep because we found it boring. The location was the only thing that really saved our holiday, as we could go out and explore the city, visit bars and go clubbing. Another important thing for Ukrainian travellers to know about this area is that there are a lot of russian tourists. Of course, this is not the hotel’s fault, but it is still worth mentioning. By the end of our holiday, this had become really frustrating. The entire resort seems to cater to russian tourists. There are signs in russian everywhere, and shopkeepers in souvenir shops would almost always address us in russian, constantly assuming that we were russian ourselves. At Cleopatra Beach, there seemed to be very few people of other nationalities, and russian could be heard everywhere. Some russian tourists even deliberately started talking about the war near us after realising that we were Ukrainian. The only way to deal with it was to ignore them. They seemed to get very annoyed when we refused to react. This was one of the unpleasant things we will remember about our holiday. However, it is important to understand that this situation is similar throughout Alanya, so choosing a different hotel is unlikely to make much difference in this regard.