FERGUS Puerto de la Cruz

We really enjoyed our stay overall and had no major issues. I actually wanted to leave a detailed review because some of the reviews I read before arriving terrified me, but our experience was much more positive! Pros The food selection was good, although we’re not particularly fussy eaters. There was always something suitable for our 16-month-old too, which was a big plus for us. They have different themed evenings, including Asian, Tapas and Mexican nights, as well as a BBQ by the main pool on Fridays, which we really enjoyed. That said, we did overhear a vegetarian guest speaking to a holiday rep and saying that she felt there was very little choice for her, so this may be something to consider if you have specific dietary requirements. There was plenty of choice for drinks on the All Inclusive package. Not every cocktail is included, but the staff are happy to make variations using the included spirits and mixers. For example, a Piña Colada wasn't included, but they would make coconut rum with pineapple juice instead. Our room was spacious and cleaned every day. We booked a sea-view room and the views were absolutely fantastic. We spent most days at the top pool as there is a children's pool there and it was generally much quieter. We usually went up at around 8:30am to make sure we could get a sunbed. One thing to be aware of is that this area isn't particularly mobility or pram friendly. It's advertised as the family zone, but ironically it can be quite difficult for families with young children to get to. Drinks from the bar at the top pool also aren't included in the All Inclusive package. This didn't really bother us as we just walked down to the main area to get drinks, but it's worth knowing beforehand. There are a few little shops and supermarkets nearby, which are really handy if you need anything during your stay. Just be prepared for the steep hill when walking back to the hotel! Cons / Things to Be Aware Of If you have mobility issues, I would think carefully before booking this hotel. My husband has mobility difficulties l, but he thought he would manage. He did struggle at times because the hotel itself and the surrounding area are very hilly. Obviously, Tenerife in general can be quite hilly, but it's definitely something worth considering. We didn't experience the dreaded "sunbed wars", although some guests did reserve beds and then disappear for hours. Towards the end of our stay, the hotel started putting signs out asking people not to do this. The top pool was generally quiet, though, so it never really caused us a problem. Another downside of the top family pool was the lack of baby-changing facilities. Changing a wet nappy on a lounger isn't too bad, but anything more than that would understandably be unpleasant and unfair on other guests. For an area specifically advertised towards families, a baby-changing facility would make a big difference. Parking is also something to consider if you're hiring a car. Finding free parking nearby can be very difficult, while hotel parking costs €15 per day, which is one of the most expensive hotel parking charges we've experienced on holiday. If you do find a space further away, remember you'll then have the hills to contend with when going back to collect the car. Overall We genuinely enjoyed our stay and didn't encounter any major problems. I mainly wanted to write this review because some of the negative reviews made me quite nervous before we arrived, and thankfully our experience was much better than I expected. There are definitely a few things that could be improved, particularly accessibility and the facilities around the family pool, but overall we had a lovely holiday. We probably wouldn't stay here again simply because we prefer visiting different places rather than returning to the same hotel, but we would absolutely consider staying at another FERGUS hotel in the future.

I didn’t think anything could top our visit last year , but it did , this year was even better !!! Just got back home today from another exceptionally great week here , 5 star staff , food , and cleanliness, everyone here works so hard , this is truly a great holiday destination, and we’ll be back again before the end of the year for anyone break , love each and everyone of you guys !!!