FERGUS Puerto de la Cruz

Just back from a week at the Fergus Puerto De La Cruz.

I have to say that, without exaggeration, this is one of the worst hotels I have ever stayed in.

The location isn’t great. It’s a very steep, winding hill to have navigate. The hotel shuttle bus only makes 3 trips down per day; so we walked down but took a taxi back.

The hotel does not have a large enough outdoor area to accommodate the number of guests. There is nowhere for kids to just run around and let off some energy. There is also not enough sun beds and other guests DO put down their towels early in the morning, meaning there is next to no chance of getting one.

There was no kids club or even a place for them to play outside. We were told that there was a piece of astroturf upstairs, but the gate was locked when we went.

The kids pool is up about 6 flights of stairs. It is pretty small and once you are up there, the bar in that area is NOT all-inclusive; even for soft drinks.

There is also no nightly kids disco or kids entertainment.

Due to the World Cup, I think I can only remember entertainment of any sort on 1 night. The ‘entertainment’ is held in a lounge with no A/C, which means that it becomes a bit of a sweat box pretty quickly.

The only indoor bar doesn’t open ‘til the evening, which means there is nowhere to sit with a cool drink out of the sun.

The food in the buffet is, quite frankly, terrible. It is not of great quality, the selection is poor, repetitive and almost always, lukewarm.

We also found the floor in the buffet to be pretty dirty and grimy, particularly around the seats that were fixed to the wall.

There is no popular kids food or pizza station etc.

On the whole, the staff were lovely. We did encounter one or two who were rude and dis-interested, though.

The room was basic but adequate. The cleaning was done very well and we have no complaints there.

However, to have pay for a kettle in your room is pretty poor for a 4 Star hotel.

We actually had a great holiday with our Grandson. But, this was despite the hotel, not because of it.

Would never stay here again and would not recommend to anyone as it’s not a hotel for kids and not good enough to be adults only.

room was comfortable and clean

We had a lovely week at the Fergus hotel Puerto de La Cruz. We took my partner’s Nan with us, we booked with jet 2 and required assisted travel and a adapted room due to mobility issues, the rooms were lovely spacious and very clean, house keepers came in every day. The air con works very well and we had a lovely view of the main pool and the mountain. Food is generally good and found something to eat every night, they do themed nights which gives a different variety to keep away from the repetitive all inclusive. The hotel’s entertainment team were great we joined in with most games. The drinks included on the all inclusive were very good, if you like a pina colada you can pay for one or have coconut rum and pineapple it’s frothy so tastes very good. We didn’t really experience the top pool due to the steps up to with my partners Nan, me and my partner did go up there once for a swim and had a paid for cocktail which were very good ( mojito and pina colada ) it was quiet up there. The only downside I would say is the school children however they weren’t allowed in the pool before 5pm and if you go in for dinner before 8 you usually won’t encounter them as there is a lot of them. Due to being on a hill, the walk back up can be difficult, however a taxi from down by McDonald’s is approximately €3.50. Overall a wonderful stay and much needed relaxing break