Be Live Adults Only Tenerife

This hotel is dated, rooms really need a face lift and better beds! We arrived in the very early hrs of a Saturday morning and our first impression was that it looked seedy, "Adults only" plastered on the front. Check-in was swift and staff friendly, no issues there. However, the stench which met us when we went into our 12th floor room was a smell you encounter in various spots around the hotel, sewage smells are particularly bad in the mornings. It does wear off as the day goes on. There are not enough sunbeds by the pool but if you're early ( not super early, we went down at 730) you can grab one before breakfast. Our opinion of the food was really good, we had no issues at all with choice and quality - we were all inclusive. Drinks were not great, but pretty much as you'd expect. Best points for this hotel is the staff - only met 1 grouchy cleaner, everyone else was lovely. Location is good if you like quieter side of town, it was fine for us. I wouldn't go back and wouldn't recommend this hotel but it really was fine for what we were looking for, a relaxed week in the sun.

Be Live Adults Only Tenerife (Puerto de la Cruz), adertised as an official four star hotel this wouldn’t even rank a one star!!

Before I get started.-We are not posh and work hard as you do for your holidays - our basic standards are smart and clean, hot fresh tasty food.

My wife and I booked 10 nights all inclusive in this “luxury four star hotel” .

On arrival the reception area boasts broken floor tiles a dirty water garden complete with goldfish (indoor pond), dated lifts that seldom work and skeleton staff.

The elevators lead to the rooms with entrance carpets dirty and stained , they look like they have never seen a vacuum cleaner or carpet shampoo.

The room we booked with a sea view was dirty, pubic hairs in bath on arrival , bathroom with black mould on fixtures, stained ceiling. Laminate flooring a stubb hazard to your toes due to cracks, missing or poorly gapped fitting. The aircon unit was dirty and appeared to be leaking so we would not use this after we noticed a tide mark near the edge of the unit. The balcony furniture was faded , dirty, full of graffiti. Dust everywhere in the room even after requesting it be cleaned again.

The fridge was disgustingly as was under the settee in the room.

The food was bland and tasteless, normally cold and didn’t really go together to form a proper meal, it had no quality other than the bread and desserts that would have beeen brought in , the mains were not of a standard anyome would expect from a four star hotel. This is a buffet dining experience but honestly no covering on chips so waxy and cold ,

The bar - drinks were cheap , overly sweet and not of quality.

No kettle in the room -€15.00 deposit and €3.00 for teas and coffee per day.

The pool area a joke , not enough sun loungers for the size of hotel, no enforcement of towel rule, people just dropped towels on them at the crack of dawn carried about their business returning as and when they felt like it .

The terraces dirty, lacking render, paint or basic hygiene, dated broken chairs , parasols , rarely cleaned during the day.

Lacks staff, lacks soul, clearly profits before quality… Honestly the dirtiest location my wife and Ihave ever stayed.

We cut this holiday short due to the horrendous hygene , we were starting to feel unwell so enough was enough.

Wipe your feet on the way out!!

Booked this through TUI - definitely not an enjoyable experience, the worst !!