Tigotan Lovers and Friends Playa las Americas

Third time here, great location in a smart part of Las Americas. Adult only is fantastic with a great selection of facilities and activities for adults who want more than just a pool. Animation Team (Rio) are all great and make a fun time if you want that. Rooms are a very good size, we had pool view which is the best. A lot to do in the hotel which is good during the hot weather as going out can be too much. Rooftop bar was great, cocktails, pool and Spa to hang out in. Big shout to all the staff in the beach club bar and restaurant who made our stay really enjoyable with their smiles and great customer service during a hot week for everyone!! Well done all of you. Value for money here is exceptional, no children in August it’s not a difficult choice is it really, you deserve it.

Overall a nice hotel, good staff, great daily entertainment and nice food & drink. This was our second year in a row returning.

My review would be 5 out of 5 only for the room and the check out, which we were left very disappointed by. We stayed in room 478, for the first few days there was no issue, then it was like a snowball effect.

First issue was the air conditioning started leaking whilst we were at the pool, it leaked for almost an hour heavily. When I returned to the room, the pathway into the room was full of water, I slipped and hurt my knee badly, which is still not ok (pictures attached of the progression of the injury) After this, the power box made a loud bang, which left us with no power. A technician came up, fixed both compartments and left.

Our Jaccuzi bath then started leaking, each night after the bath we had to cover the floor with all of our towels, in an attempt to dry up the leak (pictures also attached) On reporting the issue, I got the impression that this was our fault due to over-filling the bath (the bath can’t overfill, it has a sensor that cuts the water off when the water goes above the jets)

Throughout our last four days, it was a constant battle from the leaking air conditioning, leaking bath and applying a cold compress to my knee and taking pain medication.

Moving to check out, I was prepared to voice my concerns, however I was only asked two questions, what was my room number, and if I was to pay cash or card for the room bill (around €250). I was never asked how was my stay or anything. When we stored our luggage as we were not leaving for a few hours, I went and requested to speak to the Reception Manager. She was very polite and apologetic for what happened. However, given the seriousness of what happened to my leg, the fact we paid over €1,500 for our stay (7 Nights - excluding our room bill at the end) and the possibility the hotel may face a personal injury claim, I do feel a discount or partial refund should have been rewarded, but I was advised this was not an option. I was offered some drinks or food, which I declined, as I’m sure as most people feel on the last 2/3 hours of your stay you don’t want this option.

We really liked this hotel, but unfortunately this experience has left a poor taste in our mouths, and I believe we may not return to Tigotan, which is a shame.