Mediterranean Palace

We had a wonderful stay at this beautiful hotel. Although we only had breakfast here each morning, it was one of the highlights of our holiday. As someone with gluten, dairy and nut allergies, eating away from home can be quite worrying. Chef Alejandro was absolutely fantastic. On our first morning, he personally walked me around the entire breakfast buffet, explaining exactly what I could and couldn't eat. He took the time to answer my questions and made sure I felt completely safe and confident with my choices. His kindness, knowledge and attention to detail were exceptional, and I can't thank him enough for making breakfast such a relaxing experience. The hotel itself was lovely, spotlessly clean, and had a warm, welcoming atmosphere. Every member of staff we met was friendly, professional and always happy to help. A huge thank you to Chef Alejandro and all the team for making our stay so enjoyable. I would happily recommend this hotel, especially to anyone with food allergies or dietary requirements Also our room was amazing, so modern and clean. We've actually stayed in this hotel 3 times before the makeover but its even nicer now.

We are currently staying at Mediterranean Palace Hotel in Tenerife, and so far we have had a very positive experience.

The hotel is very clean, beautiful, and offers excellent facilities. Its location is fantastic, with easy access to the beach and other nearby amenities. The quality and variety of the food have been excellent, and we are very satisfied with the service and the professionalism of the staff.

We would especially like to thank Martina. She has been incredibly kind, professional, and helpful. Her guidance and friendly attitude have made our stay even more enjoyable.

I would also like to mention an incident that occurred during our stay, as it demonstrated the hotel’s excellent sense of responsibility and care for its guests. While playing volleyball, my wife was accidentally injured and suffered a nose injury that caused bleeding. The hotel staff responded immediately and professionally. First aid was provided without delay, and her condition was carefully checked.

We were truly impressed by the level of care and concern shown by the staff. Martina personally came to speak with my wife and made sure she was feeling better. The hotel team continued to check on her wellbeing and did everything possible to ensure that she was comfortable and safe. We would like to sincerely thank Martina and the entire team for their support and professionalism.

The only thing that disappointed us was the swimming pool policy. We are a group of eight people enjoying our holiday together, and we purchased inflatable swim rings to use in the pool. However, we were informed that they are not permitted. Ball games are also not allowed in the pool area. We understand the reason for prohibiting ball games, as they may disturb other guests, but we were surprised by the restriction on inflatable swim rings.

Over the years, we have stayed in many hotels in different countries, ranging from family-friendly resorts to luxury five-star properties. Despite our extensive travel experience, we have never encountered a restriction on the use of inflatable swim rings in a hotel swimming pool. For this reason, we found this policy surprising and somewhat disappointing. Having invested a significant amount of money in this holiday, we had hoped to enjoy the pool facilities more fully and create wonderful memories with our family and friends.

I have tried to write this review in a fair and honest way, highlighting both the positive and negative aspects of our experience. My intention is not simply to criticize but to provide useful information for future guests so they can make a fully informed decision.

In my opinion, the restriction on inflatable swim rings is one of the few negative aspects of this hotel, and I believe future guests should be aware of it before booking. This allows everyone to decide for themselves whether this policy is important to them.

Despite this issue, we are very happy with our stay so far and truly appreciate the hard work of all the hotel staff. We hope that management may consider reviewing this policy in the future. Overall, we would recommend this hotel to others and would like to thank the entire team for their hospitality, excellent service, great food, cleanliness, and outstanding sense of responsibility toward their guests.S Mirabedini

We've just returned from our fifth stay at the Mediterranean Palace, and once again it was absolutely fantastic. We keep coming back because it's such a wonderful hotel. The location is unbeatable, with direct access to the beach and everything you need close by. The hotel is always spotlessly clean and well maintaine. Every member of staff is warm, friendly, and incredibly helpful, making you feel welcome from the moment you arrive. The pool area is beautiful, and the facilities for children are excellent, making it the perfect destination for families. We'd especially like to mention Keilly Gomez. We've known Keilly from when she worked in the restaurant, and now she's in the hotel shop. She is such a genuinely kind, friendly, and caring person. She always takes the time to chat with us and is absolutely fantastic with our children, who adore her. Seeing Keilly has become one of the highlights of every holiday. She's a real credit to the Mediterranean Palace and helps make every stay even more special. Thank you to everyone at the Mediterranean Palace for another amazing holiday. We can't wait to return for our sixth visit!