H10 Conquistador

We joined our son here on his honeymoon. We upgrade to a Privilege room. There isn’t a category on here rank something between average and very good otherwise I’d rate good at best. The hotel is well located and has lots of facilities. It’s clean and reasonably maintained. Privilege entitles you to waited meals. Breakfast was generous however the menu is confusing and extras are add-ons even if you request as replacement items. We chose lunch instead of dinner on half board tariff. Lunch was basic but adequate. A lot of the staff seemed a little unfriendly and I’m not sure if this a reflection of their job satisfaction or not? (I hope it not an anti-tourism effect as I sympathise with the plight of service industry workers and their ability to afford a living and roof over their heads). The few happy ones were chatty and smiling. The outside and pool areas are vast and very busy. Sunbed hogging is rife despite the notices to the contrary and the rules are not enforced even if you complain. Management are uninterested. The privilege area does have private beds and terrace which is lovely and a lot less busy. The infinity pool at the rear of the hotel is very nice (if you manage to find somewhere to leave your towel!) The privilege area has its own lounge too with drinks and snacks available up to 7pm. Our room was well equipped and had all of the right facilities. The decor is a little tired and the bathroom LED transformer had blown as they constantly flashed like disco lights. We reported it but nothing changed. So would I return? Maybe, Tenerife has completely changed from when I knew it 25years ago. It’s been well developed and there are some very smart hotels in the same location. I expect competition is fierce around here.

The overall stay is quite boring, unlike other years there is barely any activities and the entertainment is poor especially during the day. I love the coastal location, near to shops and accessible to all. Noise level is alright, it's suitable for all its never too loud, never too quiet. The rooms are ultimately clean other than the floors which are significantly dirty. When activities are on there are lots joining in and the entertainment team do well to encourage everyone to join in, however comparing to recent years visiting the hotel this can definitely be taken up a level, then used to go round and collect people to play and now it's just a case of who's here plays, some people may not know these things are on so they will need telling by someone from the entertainment team. Another thing is that the entertainment staff running an activity need to be more aware of what's being said or done to other kids or adults, I say this from specially water polo as from the I last I saw they were swearing and fighting alot and the staff didn't do anything. Minidisco is no where near the same either, lack of songs and a lack of enthusiasm. kids need to be happy to go and dance, again referring to recent years they used to go round and collect kids from the dinner hall, or in the morning daisy would visit breakfast and hand out a slip of what was going on in the day. I don't agree that this stay was worth the price. I could have gotten a better holiday for much cheaper. Again the hotel has downgraded majorly and from this years experience comparing to how good it has been in previous years I simply do not recommend the hotel especially to people or families with children of all ages.

Lovely hotel nice and clean and staff very friendly. Pool area nice and clean it’s a shame no inflatables allowed or balls allowed in the pools but otherwise very nice. Food delicious and good variety of choices