Gala Hotel

Ok, I’ll try to keep this as short as possible and stay positive despite our experience.

We stayed for 10 nights. We arrived around 11:30 pm, so realistically the first night was already gone due to the late arrival. The hotel room was alright—we paid extra for a superior sea view room. It was decent, clean, with fresh towels daily, beds made, and supplies refilled regularly.

One thing we didn’t like was the drinks system. You are not allowed to get your own refill drinks at the pool bar or during lunch. At all times, you must have your room key card to order drinks. There is no all-inclusive bracelet; the card replaces it. This makes the process slower and creates queues. At the pool bar, we only ever saw one bar open, while the other one was on the opposite side of the pool, which caused even longer queues.

That said, I try to stay positive, as different hotels have different policies.

The waiters were not always friendly. I’m not expecting constant smiles, but they often seemed either overworked or annoyed, which didn’t create a very welcoming atmosphere.

My husband ordered a double Rémy Martin cognac. We knew it wasn’t included in the all-inclusive package, but we didn’t expect to be charged €24. For that price, you’re not far off buying a full bottle. We expected around €9–€10, not €24.

The food was alright—decent but repetitive, like most 3–4 star hotels. Eventually, you find something to eat, especially if you’re not a fussy eater. However, their food schedule is quite strict. If you arrive even an hour before closing, there’s barely anything left, so you need to be quick. I also witnessed a guest being refused a steak 40 minutes before closing because the chef said the grill was already off. Personally, that felt too early to stop service.

Lastly, our final (10th) day—which we paid for—was disappointing. Standard checkout is at 12 pm, which is fair enough. They provide a luggage room so you can still enjoy your day. Our airport transfer was at 7:30 pm, so we had plenty of time to use the pool, have drinks, snacks, and lunch.

However, their policy is that once you check out at 12 pm, your all-inclusive ends. They give you a voucher for lunch at 1 pm and allow you to order your last drinks then—but no more drinks from the outdoor bar after checkout.

What made it worse was that at 11:20 am (before checkout), we went to the bar and asked for three fizzy drinks, and the staff initially refused, saying our all-inclusive ends at 12. When we pointed out it wasn’t 12 yet, they reluctantly agreed, almost as if they were doing us a favour. That felt very uncomfortable.

I understand if your departure is early and access ends earlier, but in our case, we still had almost a full day left. Ending the all-inclusive at midday, when you’re still there for another 7–8 hours, feels unfair. It’s more about courtesy than money. On your last day, you want to leave feeling relaxed and reflect positively on your experience. Instead, we felt like we were no longer valued once checkout was done.

In the end, it’s not about the money—you can always go out and buy food or drinks, as we did—but it feels unfair when you’ve paid for 10 days, especially when the first day was effectively lost due to late arrival. You’d expect the last day to make up for it, but that wasn’t the case.

Overall, unfortunately, it’s a no for us next time.

Was very good nice and clean food was hot and miss entertainment team was fantastic

We had such an amazing holiday and couldn’t have asked for a better experience. The hotel was lovely, the staff were all so friendly, and the atmosphere was fantastic from start to finish.

A special thank you has to go to the animation team, who truly made our holiday unforgettable. My son became best friends with Acomar who brought so much energy and fun every single day, and the kindness and genuine care he showed him meant so much to us. Seeing how excited my son was to spend time with him each day was one of the highlights of our trip.

Thank you to the whole team for making such wonderful memories. We can’t wait to come back!