- Tenerife Holidays
- Playa de Las Americas
- Gala Hotel
Situated only 100 metres away from the next beach, the family-friendly hotel enjoys a wonderful setting in the renowned holiday resort of Playa de Las Américas in the southwest of Tenerife. A wide variety of restaurants, bars, shops and entertainment venues can be found in the surrounding area. The Magma Art & Congress Centre and the Las Américas Golf Course are within a short stroll. The hotel offers a fantastic pool area with two large outdoor pools and a children's pool as well as a large sun terrace with loungers and parasols. The wellness area will everyone’s favourite. The buffet restaurant serves delicious Canarian and international food. The modern rooms have all the needed amenities to spend the best and most memorable stay.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We have just returned from 10 days all inclusive at hotel Gala. We were on the 6th floor, facing the 247 shop, a bit noisy but honestly a good location for the strip/restaurants/excursions and Costa Adeje however, honestly. We will not be going back. The food was not good at all. Every evening they have a chef cooking meat/fish. On our last night we were served raw pork fillets! The afternoon prior my partner had a green mint sauce and chewed down on a piece of glass, when we told the waiter, he wasnt too concerned, he showed it to one of the chefs, and everyone carried on- the sauce carried on being served until I had found the manager who rightly removed the entire bowl of sauce. Another night, we sat down for dinner and a young waiter holding a tray of drinks accidentally poured it down my partners back- no instant apology. Partner had to go back up and get washed & changed again. The dining room service was sloppy. No cutlery on the tables, you have to keep waving waiters down just to get a drink. Some waiters will take your order with a room number, others will say room card? If you don't have it on you, they will just walk away. Not very friendly at all. The pool was ok, always managed to get a sunbed but they are quite dirty. Poolside food awful. Raw dough sloppy cheap cheese pizza with undercooked chips. Cocktails horrible- super sweet syrup drink! We have also both left with really bad throats/chesty coughs- most likely from the filthy air con unit in the room! Evening entertainment was hit and miss but killed a couple of hours before heading out. Generally the staff were underwhelming & uninterested. Reception staff were however very sweet & helpful. The cleaners were also very friendly and always cleaned the room to a good standard.
The staff goes above and beyond, especially Arlett and Diandy was friendly, welcoming and although busy, was quick and always had a smile. Atmosphere was fancastic, the hotels food had something for all. Was very impressive with cleansiness. All round a perfect stay.⁷
Me and my partner stayed here for 2 weeks and had an amazing time. The location is great and considering the hotel is right by the Veronica strip it is very quiet. The hotel entertainment is brilliant from comedy acts to singers and dancers. The staff are very helpful and welcoming especially the young bartender (we think his name was lazro but sorry if we got it wrong) The golden mile is about 20 minute walk from the hotel, a 5 minute walk to the beach and they have an excursion stand right outside to book all your activities. If you want a nice chilled holiday this hotel is the perfect choice.
I want to be honest about my experience at this hotel. Overall, I thought the hotel itself was very good and the drinks were absolutely spot on. However, unfortunately, one member of the bar staff, Lazaro, completely ruined my experience.
I have never been treated so rudely or made to feel so uncomfortable by a member of hotel staff. Lazaro’s behaviour towards me was extremely rude and, in my experience, threatening. This is completely unacceptable, particularly in a hotel where guests should feel safe, respected and able to enjoy their holiday.
What makes this even more concerning is that when purchasing drinks, guests are required to provide their room number. After being spoken to and treated in the way I was by Lazaro, I did not feel comfortable knowing that a member of staff who had behaved in such a threatening manner also knew where I was staying.
A holiday should be somewhere you can relax and feel safe. Unfortunately, this experience made me feel the complete opposite. It is extremely disappointing because the hotel itself was good, and the drinks and facilities were enjoyable, but one member of staff’s behaviour was enough to seriously damage the entire stay.
I strongly believe management needs to take complaints like this seriously and investigate exactly what happened. No paying guest should be made to feel intimidated or unsafe by hotel staff.
Until this issue is properly addressed, I would personally think twice about returning. A good hotel means very little if guests cannot feel safe and respected while staying there.
Very good place v nice good people
