Coral Suites and Spa

We booked a suite and the hotel confirmed this in writing before arrival. Despite that, when we checked in, staff casually informed us the suite was “not available” due to a burst pipe. I understand unforeseen issues happen — but the way staff dealt with it was unacceptable. There was no prior warning, no apology, and no effort to resolve the situation professionally. The staff just waited until we arrived to tell us, they could have rang or emailed.

They offered us dinner every night and a standard room instead. We had already booked restaurants, so we requested a cash refund for the difference we paid. Staff refused and insisted dinner was the only option. We stood at reception for at least an hour while they avoided offering any reasonable alternative. Eventually, after we suggested it, they reluctantly agreed to one night’s dinner and all‑inclusive drinks for the stay.

The issues continued at the bar. One member of staff at the bar was extremely rude and told us we had to pay for drinks or else go back to reception, despite reception confirming our all‑inclusive arrangement. After back‑and‑forth between bar and reception, we were told we were only allowed certain drinks — the ones marked with black dots — meaning the “all‑inclusive drinks” we were promised were not actually all‑inclusive. After this the bar staff were pleasant with us.

The room we received was much smaller than the suite but clean, and housekeeping did a good job.

The hotel itself is nice, very clean and quiet, but the staff’s attitude, lack of communication, and refusal to take responsibility ruined the experience. They should have contacted us before arrival, explained the situation, and offered a proper solution — not waited until check‑in and left us standing at reception for an hour. Because of how poorly the situation was handled, I would not return.

It also seemed possible that the suite may have been available during our stay. We asked reception to let us know if it became available again, but we never received any update. Later in the week, on our fourth night, we could see from our balcony that the suites were occupied by other guests, which made the situation feel even more unclear.

We chose to stay here to celebrate a special birthday. Unfortunately, despite emailing the hotel in advance to let them know, there was no acknowledgement or gesture to mark the occasion, which was disappointing.

On arrival, we had to wait around 20 minutes for someone to attend reception, as it was close to 10:30pm. We were then informed that if we wanted food, we would need to go across the road, despite being all-inclusive guests.

The staff were generally friendly and helpful. However, throughout our stay, it often felt as though all-inclusive guests were treated differently to other guests. On one occasion, when I explained that I am vegetarian and there was not even a vegetarian pizza option available, despite seeing several suitable items listed on the self-catering menu, I was simply told that I could have vegetables. At the bar, all-inclusive guests were given different glasses from other guests, and the wine included in the package was of very poor quality. Based on this experience, I would not pay extra for the all-inclusive package again.

Our room was lovely, as we stayed in a corner suite. I particularly appreciated that the hotel accommodated my request for a separate bed in the sitting room area, as my friend and I prefer to sleep in separate rooms.

The rooftop area was beautiful, and the sound of the water created a very relaxing atmosphere. Unfortunately, there was no bar service there, and once again it felt as though all-inclusive guests were treated as a lower priority, with staff often taking orders from self-catering guests ahead of us.

Overall, I would stay at this hotel again because of its lovely facilities and accommodation; however, I would definitely choose not to book the all-inclusive package in the future.