Cleopatra Palace Hotel

Cleopatra Palace Hotel is, in my opinion, just an average hotel. Its biggest advantage is its excellent beachfront location. Apart from that, there is very little that justifies the premium prices. Another disappointing aspect is the lack of clarity around some room upgrade options. Some tour operators advertise upgraded rooms with descriptions that are not always clear, making it difficult for guests to understand exactly what they are paying extra for. In some cases, the price differences appear substantial despite no obvious difference in room features, size or amenities. The hotel should work with its partners to ensure that room categories are described more precisely, as currently some descriptions are misleading. Some room upgrades are simply not worth the extra cost. For example, we upgraded to a room with a private whirlpool bath on the terrace. One of the main reasons for choosing this room was the whirlpool on the terrace, but the water was so cold that it was impossible to use comfortably throughout our stay. Paying a significant premium for a feature that could not realistically be enjoyed was extremely disappointing. The hotel also offers relatively poor value compared with other nearby hotels. Many neighbouring hotels offer half-board or dinner options that guest can upgrade to, but Cleopatra Palace operates strictly on a breakfast-only basis, the hotel does not offer half-board packages at all. When you compare the hotel facilities, rooms’ design, upgrade options and overall value for money, there are much better hotels in the area that cost less while offering more. Overall, I would not choose Cleopatra Palace again. There are several nearby hotels that offer better value for money, more comprehensive facilities, fairer pricing and a more enjoyable overall guest experience.

Holiday with husband and 16 year old daughter for 11 nights. Well looked after on arrival - reception staff very friendly and informative - champagne for us on arrival and luggage taken to room quickly by the hotel porter. All staff multilingual which puts us to shame! Room was clean, fresh and huge bathroom with excellent showering/washing facilities, more than ample storage room for our luggage . I had read and heard people say the hotel rooms are dated, and there was not enough for families to do - the rooms are abit dated but we booked with Jet2 and the images shown and the description supplied are accurate, so we were not disappointed and having more modern furniture is not a selling point to us for a holiday and we are past the stage of having young kids so it was refreshing to have a relaxing atmosphere! We were booked for bed and breakfast and again great food and service. The chefs who were preparing the fresh omelettes etc and gluten options were excellent. Pool areas were well kept/organised and clean. The pool attendants were friendly and took care of the facilities well. The pool itself was lovely and a great temperature, the aqua aerobics was a proper workout - not like some aqua aerobics I have done in previous hotels. The housekeeping team were lovely and could not do enough for you, bed linen and towels changed when you asked and they doubled checked in the occasion we left a do not disturb on the door by leaving a message under door in case we changed mind. We did not make use of the piano lounge for the evening entertainment or visit the sister hotel for entertainment as the resort has so much to do. The location of the hotel is right next to a lovely beach with lots of supermarkets, restaurants close by. On the other side of the hotel is the Golden mile which is full of shops - some high end designer and some high street fashion, as well as numerous restaurants of various cuisines. It is also close enough to visit other areas for young adults the nightlife area of Veronicas is within walking distance and other resorts such as Costa Adeje. As a family we would recommend this hotel and would be happy to return.

We had stayed previously but this time treated ourselves to plunge pool room. It was a spacious room and the balcony had a lot of room as well. We were grateful for the loungers on the balcony as some days it would have been a struggle to get one by the pool. It seems that the pool area is impacted by med palace guests being able to use the pool at Cleopatra but not vice versa. Cleopatra is a much quieter pool area so I can understand the attraction. The beach is very close by so that would be an option if you were struggling - though you do have to pay.

A net would have good for the plunge pool, just to keep it a bit cleaner, and a toilet brush in the bathroom, say no more!

Room was fine, very clean, it is a bit tired but you can always find faults if you look for them. Communal areas are lovely, pool bar was reasonable for drinks and snacks. All the staff were very nice and courteous.

We are already planning our next trip.