Best Tenerife

We went to this hotel after receiving some very good reviews and recommendations from friends. We wish we didnt.

I'll start with the positives: I liked that the drinks were all self service, as it really reduced the queues to get drinks. Lots of options available. I had read about the paper cups, so we brought our own plastic ones (highly recomnded). Ice creams on option too, and ther3 were then small fees for names brands, or other snacks (we then learnt card payment only, they don't take cash). The animation team were fantastic, especially Dily. She was brilliant with my son, who has ADHD, and she was letting him help with the likes of Bingo and even the music in the evening. He loved doing this. If you've got kids, the entertainment to amazing. Activities also catered for adults, and the had a couples night while we were there which was great fun to watch. The A La Carte restaurant was amazing. Definitely worth a visit. I found out that if you upgraded to superior, you could visit as many times as you liked during your stay: just book at the main restaurant. The location was great: 30 mins from airport, 5 mins walk to the beach and golden mile which made nice walks in the day and evening. Rooms were cleaned every day, and bottles of water put in the room each evening too. Our flight ome wasn't until the evening, so Check out was 12pm, but your all inclusive stays with you until you leave, which i thought was great as other hotels we've stayed in finished at 12pm, so we could still get drinks and lunch. There were 2 shower rooms available, but you had to book these at reception after 8:30am on the day you leave (first come first serve for half hour slots, so plan in advance). No charge for this, so we could enjoy the time by the pool, and then shower and change before the coach picked us up.

Now the unfortunate negatives:

• the pool was filthy. It had black mould floating in the kids pool, and we heard about people being I'll from this. I was always up early, but only ever saw it cleaned once in my whole week there. I was told it was done every day (must be done at 2am when no one is about).
• The restaurant. 9/10, the food was cold, or luke warm at best. I get it's all inclusive and buffet style, but never saw anyone doing temp checks, and when you've got the likes of pork, chicken, etc, this is dangerous.
• We encountered a few rude members of staff. A girl on reception wasn't that helpful when I asked for the hotels address due to a case of mine which was missing. She just through me a business card, and went back to the computer. A member of the bar staff then shouted at my Son, as he wanted some pop corn (which you had to pay extra for), as he said "can't you see there's a line? Go and get to the back!" My son is 7 with ADHD. He came back very upset.
• The hotel was very outdated and could do with a make over. We had 2 rooms, both of which the air conditioning was as useful as reception staff. It didnt work at all, just a very low small breeze. After speaking to the reception team about this, they said the main extractor was broken (had been for months apparently).
• No one seems to know first aid. My daughter fell off the stage during the kids disco (accidentaly). She had a massive bruise on her arm. Went to go and get some ice from the bar, and had to go through 4 members of staff to eventually get some ice in a "rubber glove".

Sunbeds: everyone comments on this, so I'll add my 2 cents. If you want a sunbed by the pool, be up by 6am I found. Supposedly can't reserve them, but this is not monitored. Most days, there were sunbeds available up until about half 8, easily. After that, it was a struggle. Parasols were again a wide range, but these also very quickly went.

Would we stay here again? Unfortunately, the cons outweighed the pros too much, so no we wouldn't.

Honest review from a family with 2 children, age 7 & 2.

The Best Tenerife is an average hotel. It is certainly not 4 stars and I’d argue quite expensive for what’s on offer. If you’re looking for a basic stay with intentions to head out each day then this hotel may be the one for you.

Pros The staff are really friendly and helpful- especially at the pool bar. Rooms are cleaned each day & towels are changed if left on the floor. The food is good- there is good variety & we weren’t bored after ten nights. Location is good- lots going on outside, supermarket literally outside and hotel and the beach is a short walk away.

Cons The hotel is really dated - the corridors and rooms are old. They need a touch up of paint. There was mould on our bathroom ceiling & the wardrobe door wouldn’t open. The cleaning spray is unusual - it leaves a strong smell of urine as you walk into your room- not nice at all. The pool area is overcrowded - not cleaned throughout the day & there is a strong odour of sewage which comes over in waves into the eating area. There is a fight for sun beds everyday & they are piled in so close together that it’s impossible to get between them. There is a children’s outside splash play area- the wall is covered in mould- not appealing at all. The swimming pool itself needs a good clean- black mould between the tiles and on the floor round the edges. The chairs in the dining room are old, the backs are sticky & unpleasant.
The ‘entertainment’ is awful- the live music outside the hotel is much better. There isn’t an area for children in the evening. This results in groups of kids playing football in the walkway. They have no where to socialise or play. No playground area for toddlers or small kids.

It’s by far not the worst hotel I’ve stayed at but if asked, we wouldn’t stay here again. It certainly needs some TLC. I wouldn’t recommend it.

The hotel itself is fine and the cleaners were good in making beds & changing towels daily. The nightime entertainment was awful. The same soundtrack every night before the evening shows started. As music lovers, this became really annoying and boring for us. The location was great and taxis to Los Crostianos and Adeje were cheap, maximum €12 is what we spent and we went out a lot. Food was okay, snack bar good in the day for fussy eaters with burgers, chips etc. Bar staff outside were lovely. Found the indoor burgers constantly undercooked - raw in the middle. I did complain but they were still raw the next day - yuk. Animation team were lovely. Pool was very overcrowded with people lobbing balls everywhere non stop. I saw people outside with torches from 5am putting towels down and all sunbeds were gone by 8am. We managed to drag a couple to the same spot every day after this time from a pile in the corner. Alcohol on tap I thought was a good idea and queues were never that long. Did see some kids helping themselves to the free pour vodka as it wasn't manned (was slightly worried but I'm not a kill joy!). Pool party with live music on Friday and inflatables was a nice touch. Lockable storage and showers were available for check out day. I personally would stay here again as I'm not a fussy eater, but my son & husband struggled so not sure if they would want to. The wait for lifts was really annoying. We were 5th floor over looking the pool. I requested a quiet room, think we had the noisest room in the building as we were directly behind the stage but I'm glad as the view over the sea was lovely. All in all a good stay and great locationbbut I preferred the nightlife in Adeje so would stay there next time.