Grand Muthu Golf Plaza Hotel

We are just coming to the end of a week stay. What a shame as it could have been amazing. The entertainment around the pool was great the 3 entertainment team were great. However, I wish the hotel had advised when we were booking that there was a youth group of 130 kids and 37 adults staying as 8 would have went else where. Meal times were horrible, groups of children stood around each food section, the pizza section which had the plate next to it you wouldn't even get near. I would say excuse me 20.time.amd they ignored us just to get a plate. Pizza would come out the oven and be gone in seconds. Absolutely no organisation, and major lack of some food as the children were piling plates. At 1 point I stood behind a little boy who put 20 slices of chocolate cake on his plate. I hink it's great they are doing this for the children however the hotel should have made more of a effort to coordinate meal better. Lunch was at 1pm-3pm, they could have set the groups lunch 12-1pm allowing them full access without interrupting others. Meals were not the only issue. Imagen trying to get 130 kids in a pool that is already being used for water volley ball. I read a review today saying they were controlling the kids by table. This is not true at all today was actually 1 of the worst days yet.

A pleasant enough hotel. Not the five stars it thinks it is but still a good option.

Arrival was great, treated to cava and truffles by reception. Hotel in general is probably now in need of a refurb as it is now looking a little tired in places. Aircon isn't that strong either.

Pool was good . Warm but probably given it was 30+ degrees there's no shock there, no sunbed wars at all. You could probably get a spot at 10am. Pool bar isn't really a pool bar as it's actually 50 yards from the pool. Cocktails if that's your thing were from a machine and were limited to the more well known ones (Pina colada etc). Snack bar was ok quality.

Daytime entertainment was great, Melany and Maria are the shining stars of this hotel, knew our kids names by day 2 and really care about the relationships they build with the kids.

Food was fairly good, fresh omelettes at breakfast a nice addition.

We had an issue with our room key on five consecutive days, however staff dealt with it and moved us to a poolside room at no extra charge.

Evening entertainment really poor, nothing at all for kids and main entertainment sometimes didn't start until 9:30. It is all housed in the piano bar, which has no windows or ventilation. There are limited spaces to sit outside and enjoy a drink but the evenings are really where this hotel is missing a trick.

There was also a substantial number of children and staff from a Senegalese school during our second half. This meant mealtimes were chaos. Food (namely pizza and chips) were blocked and the guests could not access food in general. One of the staff from the school became aggressive when I pointed this out. The hotel had many complaints about this, but nothing really changed despite them telling us they had spoken with the group to ensure paying hotel guests were considered. Also, the capacity of the dining hall was 270, the school was allocated half of this, meaning the hall had lost 50% capacity - I do wonder what on earth possessed the hotel to take such a booking at a peak time of the year.

Location wise there are a few shops around but not a massive amount around the hotel. There is a bus stop right outside.

A generally good hotel with great staff that needs a bit of investment and refurbishing to keep it nearer the 5 stars it advertises itself to be.

Lots of positives for this hotel, however, is certainly not the 5 stars that it was advertised at.

Location amazing, close to the airport and arrival greeting was lovely and warm.

Room was fine, dated but clean and spacious.

Had an issue with the room keys, but staff were fantastic and helped us with a resolution quickly.

Value- for what it was, no complaints, get what you pay for.

Pools were beautiful, no problems getting a sun lounger, poolside entertainment was absolutely brilliant and I’d return based on this alone, animation team lovely.

Breakfast was good, fresh omelettes lovely. All freshly cooked, but was giving batch cook vibes, again, you get what you pay for but it isn’t 5 stars- kids absolutely got their pennies worth from the all inclusive!

Drinks- cocktails aren’t really existent if that’s your taste, but self service and the pool bar all decent.

No noise issues at all

Atmosphere was really great by the pool.

Downsides-

Rooms dated, could do with a lick of paint and a drop of maintenance.

Evening entertainment- really poor unfortunately, from 10 nights there was 1 kids disco, entertainment didn’t start until 915 and it was poor quality aside from the circus show. The piona bar that hosts the entertainment was hotter than hell, and the nights that we did go there was a mass exodus when the entertainment was finished, evening atmosphere didn’t match up to the quality of day time and the setting wasn’t great.

The hotel booked a large party of 130 school children. Generally wouldn’t be an issue, but during meal times was chaotic, the party all attending the restaurant at the same time, it became a free for all, wasn’t managed well at all, kids blocking the food for others, hovering around the food counters, taking all of the food. We were aware of multiple other families who complained about the lack of management of the situation. Was a real shame as this did affect the atmosphere during meal times and we did cut dinner short a couple of nights due to this.

Overall, good value for money, although don’t expect 5 stars, certainly wasn’t this. We would return for the pool and daytimes though, and we did still have a lush time as a family.