Royal Hideaway Corales Suites

We are enjoying the last day or our 10 day stay at the Royal Hideaway Corales Suites in La Caleta. Lots of positives to our holiday, 2 adults and 3 kids aged 14, 11 and 7;

• Rooms are fabulous, well appointed, specious and very clean and tidy. Housekeeping is very thorough morning and night (we were in suite 1413).
• Breakfast spread is excellent, huge choice and excellent quality but it gets busy after 9.30am and therefore you will have to wait for items off the hot food station - eggs, waffles, pancakes etc
• Pool is lovely, open 9am to 7pm each day, always busy but not over crowded and never a problem to get sunbeds and towels.
• Staff are generally excellent, helpful, polite and accommodating (although we found the older chap working the pool area most days a bit over zealous, day 1 he warned us that we must not leave out staff but the pool whilst we went for breakfast. Understood but we only wanted a quick swim and weren't trying to save sun beds, there is no need. A bit sharp)
• Jonnie doing the Aqua Aerobics daily at midday was excellent and we enjoyed this as a family most days.
• The local town of Caleta is lovely, pretty with numerous dining options and only a few minutes walk away.

A few areas for us that we were a little disappointed, and hence 4 stars not 5;

• The wifi throughout the hotel is not good. Constantly on and off, quite irritating when u have 3 kids who need some downtime out of the sun and I had a couple of work video calls that had to be abandoned. I called reception twice to report this, it was shrugged off and no one ever called me back. Not ideal.
• We had a power cut one morning at 5am, I was just waking for the day. Reported it straight away but there was a real lack of urgency to resolve it. It was fixed just before 9am, just a tripped fuse in a locked cupboard outside for the room, took ma maintenance chap 10 seconds to sort. Obviously we were unable to make morning coffee, had no wifi etc. Despite calling reception twice and being assured someone was on the way it took nearly 4 hours to resolve and no communication from the hotel or offer to fetch us coffee etc. These things happen but expected a better response.
• There is a lovely bar by the pool but no other bar in the hotel which we found a little strange. No where to have a pre dinner drink / nibble.
• There a numerous Michelin star restaurants that I am sure are fabulous but obviously not suitable for kids and the only other hotel option for food is to eat back at the same restaurant as breakfast (pizza / pasta) or get room service. Both options are good but it would have been helpful to have another restaurant or two if you don't fancy venturing out.

All in all an excellent hotel and a very enjoyable stay but a number of areas where they could improve the customer experience.

Genuinely the best hotel we’ve stayed in. The staff can’t do enough for you and are all so pleasant.

Kids loved the kids club, lots going on everyday.

The food is exceptional - THE BEST breakfast ever, lots to choose from and the chefs will cook you whatever you want fresh.

The rooms are stunning, we had a sea view room with a massive balcony and it was beautiful So clean and with a service twice a day if you want it.

A visit to the hotels Gelateria is a must - loads of flavours that you don’t normally see and decent portions too. I didn’t get the name of the lady who worked there but she was lovely.

The pool is great, salt water but not really salty like some - no fighting for sun loungers, always seemed to be loads available. The only thing is that the tiles around the pool are extremely slippy, my son slipped and I noticed a few others did too.

The area of Caleta is lovely, food is mostly great. They seem to be doing lots of construction and development within the area, none of which disturbed us - you wouldn’t even know half the time.

Thank you for such a pleasant stay, fantastic!