Los Olivos Beach Resort

The only positive thing I can say about this hotel is that the beds were comfortable. Unfortunately, that's where the positives end.

My best friend and I arrived last week for a four-night stay and were immediately disappointed by the welcome. The woman on reception simply slammed a map on the desk, drew a line showing us where to go, and sent us on our way. No welcome, no smile, no "enjoy your holiday". We were left to drag our suitcases up a steep flight of stairs with no offer of assistance.

When we finally reached our self-catering apartment, things only got worse. We were staying on a bed-and-breakfast basis, so we weren't expecting luxury, but we did expect basic standards. Instead, we found no kettle, dirty floors, soiled towels, ants crawling across the balcony and up the walls, cigarette-burnt plastic furniture, and a filthy, rusting clothes rack that had clearly seen better days. My heart honestly sank.

Trying to stay positive, we showered, found a late-night shop for supplies, and settled in with cold drinks, hoping things would improve. They didn't.

The air conditioning was completely non-functional, which was unbearable during a heatwave with temperatures exceeding 30°C. The following morning, I spoke to reception and asked either for the air conditioning to be repaired or for a room change. The response was dismissive at best. We were told the hotel was fully booked, so moving rooms wasn't possible, and despite repeated assurances that the issue would be addressed, nothing was ever done.

On the first evening, we were promised a portable air-conditioning unit. It never arrived. We asked about it every single day of our stay and were met with excuse after excuse, yet nothing changed.

Housekeeping was equally disappointing. After discovering our feet were turning black from the dirty floors, we requested that the room be properly cleaned and that fresh towels be provided. The room was "cleaned" only once during our stay, and even then the standards were poor. On Saturday evening, we returned to find we had no towels at all. I called reception and explained that we wanted to shower immediately. I was told someone would "do their best". Ten minutes later, two fellow hotel guests arrived at our door carrying our towels because reception had apparently asked them to drop them off on their way to their own room. Even they seemed baffled by the situation.

This hotel is clearly understaffed, but what was even more frustrating was the complete lack of care shown by management and staff. There was an overwhelming sense that guest concerns simply weren't a priority. On our final day, we met another guest who said they had been begging for clean towels for two days.

We didn't even risk trying the breakfast after reading numerous reviews about the food, which speaks volumes in itself.

The biggest disappointment is that this hotel has so much potential. The location is fantastic, right next to the promenade in Costa Adeje, and many rooms feature rooftop solariums with sunbeds. It could be a wonderful place to stay. Instead, it suffers from poor maintenance, inadequate housekeeping, indifferent customer service, and a complete lack of attention to detail.

In summary: excellent location, dreadful experience. This hotel falls far short of even the most basic expectations, and I would not recommend it to anyone. And don't even get me started on the so-called "courtesy shower room".

Been to los Olivos 2 times this year March and June...AVOID AT ALL COST!! Was tricked into looking around after being approached by someone with a scratch card ( more fool us) we foolishly believed what they were offering. Buy 2 holidays get 2 free holidays in los Olivos. So went in march for our 1st holiday which we paid for. Room had roof terrace which was lovely BUT needed updating and cleaning. Kitchen work surface was crawling with little bugs constantly no matter how we tried to get rid of them. TV had no English channels what so ever ( we were told had English channels). Sofa bed in lounge dirty falling to bit and bugs crawling out of it. Reported these ,to which we did have a reply but we're all unsolved.! Went back again in June as was part of the deal. Yes the room was cleaner and slightly larger with rooftop but again sofa dirty , contents grubby ,cleaner came when they could be bothered. Never changed bed and had to ask for clean bedding,towels n toilet roll. Loose change was taken from the room. ( Not much just few euros but still stealing). As the deal was with sand sea resort we had to go for meeting with manager of hotel ( full a rubbish phill) that's putting it nicely ,who was trying to sell us another 5 year unlimited holidays for £8,000 ( which we flattely refused) only to be told the 2 remaining weeks were gifted not free but if we took the £8,000 deal they would give us the 5 year unlimited holiday for £3,800 as they would deduct the 'free' holiday price! Was complete and utter rubbish. He babbled nonsense and as soon as we refused he made excuses to leave when we questioned things. We have received voucher for our free/gifted 2 week but it's not as straight forward as made out as having to go through another company called 7Across. We stayed b&b for our first week which was nice and basic. Hotel is great location. Views from roof top terrace fantastic but too hot to sit up there as no umbrellas. The place itself is ok but not even worth the price of a budget holiday. Even if hadn't had bad experience regarding being taken for a mug/fool for the deal I would not really recommend los Olivos as a place to holiday. DONT BE TAKEN IN BY SCRATCH CARD SCAM , THERE IS ALWAYS A CATCH. We have learnt by our silly gullible mistake.