- Tenerife Holidays
- Costa Adeje
- Hotel Best Jacaranda
This hotel in COSTA ADEJE is perfect for a holiday, sharing interests and moments of fun with all the family. Of particular note are the panoramic views of the swimming pool and of the avenue. It's 563 rooms offer customers a functional and pleasant environment. A bellboy service is available to guests. Facilities include Air Conditioning.
Dip into one of the 6 outdoor swimming pools or enjoy other recreational amenities including a health club and a sauna. Additional features at this hotel include complimentary wireless Internet access, an arcade/games room and gift shops/newsstands.
Travelled here as a family of 5 adults. Great hotel, great location close to shops and beach. Lots of pools and could always get sunbeds together whatever time of day. Drinks and food really good and they do a different theme every night for dinner to mix things up. We ate out a couple of times which was our choice and also tenerife is very reasonable to eat out. We loved that there was no tourist tax and that the air con and safety deposit box in the rooms were free! Had the best time and would recommend this hotel and would definitely return. Thank you x
I’d say do read the bad reviews as well as the good ones on here
So will start with the positives - Lots of sunbeds around the pools so no sunbed wars. We used the pool on the 5th floor which does have its own pool bar. The room was spacious Staff are friendly We did get fresh towels in the room and even extra the day before we came home. Location is close to beach, shops and bars
Now the negatives Air con is non existent in public areas so we never sat in the piano bar as it was too hot. Air con in the room was ok but we had our thermostat at 10 degrees and was still always above 20 as it’s not an individual aircon unit in the room. Cleaner came daily but all she did was make the bed and empty the bin. Floor mopped once. There was hair all over the floor from me and my daughter. The shower was never cleaned. We had glasses in the room from the bar which never got cleaned away. The noise in the room was constant - we think it was a generator we could hear all the time so didn’t get much sleep. There is no outdoor bar in the evenings. On the 3rd floor there was a mojito bar but that was only open 3 nights during our stay and being all inclusive you still paid 3 euro. There is so much space wasted which could be used for an outdoor bar as well. Being all inclusive meant you got your own drinks even if you wanted alcoholic ones. You only had the bar staff doing cocktails or they were for the non all inclusive guests. Yes you could get water but it didn’t taste right so we were buying bottles of water from the shop instead. Food in the restaurant was either burnt or under cooked. Even with theme nights the food was basically the same every day. Majority of the plates weren’t clean and had chips in them. The decking around the pool is unsafe with lots of it not secured properly. Lots of tiles missing in the pool itself Majorly needs a good clean Lighting poor at night - we checked out at 7:30am and were literally walking around in the dark. There were some small wall lights at foot level as you walk past the rooms but they were very dimly lit. The shower pressure was rubbish and shower itself was very slippy
Overall this is in no way a 4 star hotel. Definitely one I wouldnt recommend and will not be returning to.
1st time here. Coming back for sure. We played several times with the animationteam like Sjoelen, basketbal, pingpongtafel it was funny.
My wife and i stayed here for 10 nights h/b from 7/9/26 and overall had a good time.
Hotel is very big, clean, and has courteous staff . Our room on 6th floor was as expected cleaned daily nice comfortable bed decent aircon and a great efficient walk in shower.
The Hotel position is good back off the crazyness of resort front with shops and bars 50 metres away. the food was good but as we are fussy eaters my wife had several days where she couldn't have meat although pork /duck etc which she doesnt like! the restaurant was very large but never felt overcrowded or any long lines for food, and we pretty much sat at the same table 95% of the time, the restaurant manager refused entry to topless children and adults trying to come in for dinner in vests!! We had no issue getting suitable sunbeds at any time.
The negatives as have been quoted previously is the lack of A/C in the piano bar (we didnt use it due to this and spent our EURO'S elsewhere) and the public places and restaurant should have had A/C turned up for better guest comfort!
Also the lack of bar area's for a hotel of this size was a disappointment. Whilst we had a good time in general we were not big fans of the area particularly the front which was bar after bar with Dr Fish / massage places and supermarkets in between
The big plus was for 10 days during our staythe thermometer was high 30's every day
Jacaranda Hotel Costa Adeje, Tenerife
Review of our stay: 12–19 September 2026
Overall rating: disappointing and not up to 4-star standard
The Jacaranda Hotel has an excellent location and friendly, helpful staff, but the property itself feels dated, tired and badly in need of refurbishment. Although our rooms were clean, the overall standard was well below what we would expect from a 4-star hotel.
The main issues were the widespread smoking, the restrictive approach to drinking water for half-board guests, poor room maintenance, uncomfortable facilities and mediocre food.
Main concerns
Smoking throughout the resort
Smoking was our biggest complaint. Almost all outdoor areas appeared to be treated as smoking areas, with no clearly marked designated smoking zones positioned away from buildings and other guests.
People were smoking directly outside the main automatic entrance doors, meaning guests had to walk through cigarette smoke to enter the hotel. Smoking was also permitted on bedroom balconies, allowing smoke to drift towards neighbouring rooms and balconies.
We saw very little signage identifying smoking and non-smoking areas. When we asked reception staff where the non-smoking areas were, they were unable to point them out.
For a large family resort, this was extremely disappointing. A modern hotel should provide clearly designated smoking areas away from entrances, accommodation and busy communal spaces, rather than exposing non-smokers to second-hand smoke throughout the resort.
Drinking water for half-board guests
The hotel’s approach to drinking water was another major disappointment.
We were staying half board. Water was available at breakfast, but at other meals we were told that drinking water was included only for all-inclusive guests. If we wanted water, we had to pay for it. We were also told that we could not bring our own bottled water into the restaurant.
After raising the issue, I was eventually given a glass of tap water, but the situation was unnecessarily embarrassing. For the rest of the holiday, I discreetly brought my own water to meals.
Guests should not feel that they have to hide drinking water simply because they are staying on a half-board basis.
Rooms and maintenance
Misleading “pool view” rooms
Our initial rooms were described as having a “pool view”. Although they were close to the pool, dense trees completely blocked the view and much of the natural light, leaving the rooms very dark.
To the hotel’s credit, staff responded quickly and moved us to different rooms, which we appreciated.
Tired and poorly maintained interiors
The rooms were clean but scruffy and in need of updating. We noticed:
The lighting arrangement was particularly inconvenient. Turning on the bathroom light at night illuminated the bedroom and hallway, which could easily wake other guests.
Hotel facilities
Uncomfortably hot bar
The bar was extremely hot. There appeared to be no effective air conditioning and no windows that could be opened, making it uncomfortable to spend time there.
Recycling bins without instructions
The hotel has recycling bins with three coloured sections, which is a positive idea. However, the bins we saw were not labelled to explain which type of waste belonged in each section.
Without clear instructions, guests are left guessing, which undermines the purpose of separating and recycling waste.
Food
There was plenty of food, and nobody was likely to go hungry, but the quality was mediocre.
Much of the food we tried was bland and disappointing. We also noticed a considerable amount of food being left uneaten and wasted. Some desserts were extremely brightly coloured and artificial-looking; excessive food colouring does not improve taste or quality.
Positive aspects
Despite the problems, there were some positives:
Jet2 service
Our experience with Jet2 was excellent. Their staff kept us informed, provided clear guidance and were welcoming, efficient and friendly throughout. We could not fault their service.
Siam Park advice
Siam Park itself is excellent, but the queues were extremely long during our first two visits. We regularly waited between 40 minutes and an hour for individual rides, which made the experience disappointing.
We had seven-day tickets and visited three times. Eventually, we paid for the VIP upgrade, which made a significant difference. The shorter queues allowed us to enjoy multiple rides instead of spending most of the day waiting.
If you are considering the Fast Pass, check exactly what it includes, as it may allow only one go on each ride. In our experience, the VIP upgrade was much better value for the overall experience.
A practical tip is to wear covered water shoes rather than sliders or flip-flops. The paths and walkways become extremely hot, and secure water shoes are more comfortable and safer on the rides.
Final verdict
Costa Adeje is an excellent location, and the hotel staff were friendly and helpful. However, the Jacaranda Hotel itself was a disappointment.
The property requires substantial investment and refurbishment. The rooms and facilities are dated, maintenance needs attention, the bar is uncomfortably hot, the food is mediocre and the smoking arrangements are particularly poor.
The restrictive approach to drinking water for half-board guests was also unacceptable and unnecessarily inconvenient.
The hotel’s location and staff are definite positives, but they do not compensate for the wider shortcomings. Based on our stay, the Jacaranda did not feel like a 4-star hotel.
