H10 Costa Adeje Palace

AVOID! Dated hotel in need of attention in most areas, pool area currently looks and sounds like a building site. Other guests complaining about the noise, mentioned that the works can last two more weeks at least. If you want a better room you have to upgrade, food is not bad, staff will lie to you and pretend, but I guess they have to,in order to keep their job. Due to works by the main pool, everyone is using the infinity pool as it is located slightly further away from the noise. This then becomes crowded and pretty much people will stand next to each other just to cool down as there’s no way you can even attempt swimming. Terrible experience, will not return, will not recommend and would encourage anyone to avoid. After nearly 3 days complaining to both TUI and the hotel, H10 relocated me to a down town hotel, in a noisy, dirty part of the town, what looks like party area. As a solo female traveller I felt unsafe and booked a flight home two days earlier. All in one, H10 ruined my holiday. If you complain, they offer you upgrade to all inclusive or a late check out, that costs the hotel nothing , while you have to deal with the noise works. Not sure what they offer if you are on all inclusive or early check out. Another complaining guest was offered 3 hours all inclusive on the check out day… I guess depends on the individual, your standards and your expectation, but I would recommend taking into consideration the negative reviews before choosing this place. Unfortunately, I don’t seem to be to upload the noise videos.

I'll leave the detailed description of this hotel to others but, essentially, this is a good hotel . Good location, facilities, drinks and food (could do with more veggie mains). Staff are friendly and helpful. Rooms are a little tired but clean and functional.

The problem this week was emergency work to a pipe under the pool bar. This meant pneumatic drills being used from 10am till 4:30pm destroying any sense of peace around the pool.

There was no communication from management about what was happening or how long it was likely to take. We had to approach guest services to get any news and their response was to offer an extension of our all inclusive package until the "end of our stay". In practice this meant 3 hours - from 12 noon on our last day until 3pm.

We had booked with TUI and they were helpful as soon as it was clear the problem was not going to be short term. After 2 days TUI arranged for us to move to an upgraded hotel nearby so we are now enjoying the last couple of days of our holiday in peace!

I would consider returning to the hotel itself but the response of H10 management to problems certainly needs to improve.

I have just returned home from visiting H10 Costa Adeje Palace and I must say I am incredibly impressed. The work ethic of the staff is fantastic, they always have a warm smile and were very helpful and friendly. The hotel facilities were incredible. All the pools were comfortable and big and I especially loved the infinity pool overlooking the ocean. If I could give one bit of feedback, it would be that the food was not very clear on whether it was vegetarian. Part of me choosing this hotel was because I’d seen online that things were labelled with ‘V’ but I didn’t see this during my stay. I often had to ask whether something had meat in it and didn’t like to bother the hardworking, busy staff. If one improvement could be made, clearer labelling of food for allergies and preferences like mine would be better. Like I said though, if I asked, a friendly member of staff would inform me. We really enjoyed having access to the sky bar in the evening which is for privilege guests during the day. It had great views and a great atmosphere. We stayed all inclusive and missed dinner on our arrival due to delays at Manchester airport. When we had to check out at 12 and our transfer was at 17:30, we were given a voucher for lunch so we could continue to use our all inclusive. This was very kind and removed stress. The entertainment was great fun, particularly the Queen tribute on Friday 11th of September who was full of energy and did a brilliant Freddie impression. The hotel is huge and was very busy but somehow didn’t feel crowded. We requested a lower floor room through Jet2 and were accommodated. We weren’t interested in a view, but there were some rooms with fantastic balcony views available. Our view was onto the back of the hotel where we saw 2 orange cats sleeping there daily. They never approached and seemed very comfortable there, it was lovely. The beds were comfortable and there was plenty of space for my partner and I. Housekeeping was always completed at a high standard and we had air conditioning that we could turn on and off, although we couldn’t work out what most of the buttons did. The location was a bit of a walk from the main area of the Costa Adeje seafront, but the transport links around the hotel were great and there was even a free shuttle bus to another H10 hotel. Taxis were readily available, we asked the hotel to call one for us and it was there seconds later. We also had direct access to the beach through the hotel and could walk to the main area of Costa Adeje comfortably. This made everything feel more accessible and the hotel didn’t feel far away from anything due to the transport and seafront pathways being so good. This was the first holiday my partner and I got to spend together and we have been through a tough time lately. This holiday did everything we hoped for in allowing us to relax and have fun while feeling safe and comfortable. Thank you very much to all the hardworking and friendly staff who helped make our experience even better.