Flamingo Beach Mate

We stayed for 10 nights in August. We were informed by Jet2 that there were ‘minor refurbishment works’ at the hotel before we went. After speaking to Jet2 we were assured that the works would not effect our stay and we would not be placed in a room near the part of the hotel where this was happening. On arrival we were given a room next to where the work was taking place so requested to be moved. The hotel accommodated this. The work taking place was not minor refurbishment. It was major construction work to 20 plus rooms with jackhammers starting at 10am until 5pm. This was directly under the terrace where they serve breakfast.

You could hear the noise from the pool area but it was not overly noisy.

Had we have been told the truth by Jet2/Hotel before we went we would have changed hotel.

Apart from the work taking place the hotel was beautiful and our room was lovely. The pool area was clean and the lifeguard was very friendly helping people move beds etc. the spa area was also really nice.

Breakfast was the usual buffet with fresh eggs, and pancakes. Always something to choose from.

Beach and shops close by.

Overall I would recommend once they have completed the work.

First impressions really positive. Very friendly reception staff and welcome drink offered whilst checking in.

Location, great however we did not mind walking up and down the hill to the beach front. This might be difficult for some less mobile coming back up the hill however, there are escalators taking you from beach front up to the top level but they didnt always work.

Room was clean and comfortable. I didnt mind the hard bed but my husband struggled with it all week and left with a back ache.

Had an issue with water pressure one evening and when we called to report we were told we would just have to wait until the rest of the hotel had showered! This only happened the once but was still very annoying as the pressure was not even enough to wash soap off and we were late for our dinner reservation.

The following morning I found a cockroach in the room who looked like he had trotted in from the shower but couldn't be sure as it was outside the shower entrance. Caught it under a glass and my husband managed to move it outside (have been told never squish them) and we then reported to reception. It was still under said glass outside our door hours later!

Pool area nice and clean however could do with a little maintenance as the wooden solarium was quite damaged. Regularly there were no sunbeds so we took the mattresses instead and never had a problem getting these. We did find that most sunbeds had been reserved with towels before we even got to breakfast at 8.30 even though hotel policy is no reserving of sunbeds. There were no people to be seen, just towels on every sunbed. Noticed a comment regarding the lifeguard, one did sit in his cabin abut another was brilliant and interacted with kids and parents around the poolside giving safety advice.

We had been warned by Easyjet that some maintenance was being carried out during our stay. This didn't affect us at all but worth noting it was not general maintenance but complete renovation of several Seaview rooms.

I used the spa and had a leg massage which was very relaxing and a bargain cost. Lovely spa area.

Good varied breakfast but the coffe machine and fruit juice machines were regularly not working but they just needed topping up. I can accept this with the amount of use but when they needed filling at the beginning of service this is a bit poor. They should be checked beforehand.

All in all even with a couple of issues we would definitely return.

Very mixed review, hotel could be top notch but unfortunately we had a few issues. At one point we just couldn’t be bothered to continue to complain it was spoiling our holiday.

Beds, absolutely horrific. If I hadn’t known a bed was there I would have thought I was on the floor. If a hard bed is your thing fab but to spend thousands on a self catering hotel for the bed to be the main point it was really disappointing. They provided a mattress topper, as much use as a chocolate fire guard. Went to discuss it again. Absolutely not a think they could do every single mattress they advised was the same. At this point we were ready to move hotels. Eventually they put another mattress topper on which made it sleep able.

Bathroom sink very little pressure then part way through zero water. Came and fixed it. Day after sink was spewing green stuff. Turns out it was the aircon in the room below. - cockroach one day in the shower.

Other than that the rest of the room/balcony was decent and spacious.

Pool area my most favourite part, clean and very quiet (could have had more music around the actual pool and not the pool bar for a better atmosphere) never once struggled for a sunbed. However although we travelled with a 17 year old and no kids we found that the lifeguard was either in his shed with the door propped slightly open or he was asleep. Feared this put kids at risk so made the staff aware.

Breakfast, a very good variety however found that it was pretty cold most mornings unless you orderd fresh omelette or eggs. Some mornings you were waiting for plates and cutlery/cups by the time they came out breakfast was like a cattle market - not good.

Overall I would go back to the hotel albeit the mattress’s were changed in the full hotel. In general the hotel was pretty clean, quiet and peaceful. Location was the best part. Although we paid to upgrade the room to a sea view. I just think we ended up a bit unlucky, but it felt like it was one thing after another and couldn’t be bothered to continue going back to reception we just wanted to enjoy the time we had together as a family which is very rare for us.