Tropical Park Hotel

While marketed as a 4-star resort, our stay felt closer to a 3-star experience at best due to overly strict policies and an unwelcoming atmosphere where guests often felt treated like an inconvenience.

The Positives:

The hotel is kept clean, and the pool area is nice. A special mention goes to the two gentlemen running the children's pool activities, they were warm and engaging with the kids.

Areas Needing Improvement:

• Inflexible policies: We witnessed staff make a family with a young child feel very uncomfortable over minor pool water drips indoors. When the family moved 10 feet outside to an open table to resolve it, staff told them they couldn't eat there—despite no signage indicating food wasn't allowed.

• Premature breakfast pack-down: Breakfast is advertised until 10:30 AM, but by 10:15 AM staff had already removed major food items (including breakfast muffins) and switched off the toaster. The staff tone was abrupt, leaving guests feeling like a hassle simply for coming down during advertised hours.

• Abupt Unexpected evening shutdown: While we expected all-inclusive drinks to stop at 11:00 PM, it is not made clear to guests that the hotel completely shuts down all seating areas at that time. Staff immediately begin packing away cushions and beanbags, lock up the main lounge, and essentially kick everyone out. Leaving guests with no communal space to sit and socialize past 11:00 PM feels far too regimented for a holiday setting.

  • Limited dining: The buffet selection was basic overall, with particularly sparse options for vegetarians.

I have rarely experienced a resort where staff attitude made customers feel like such an inconvenience. Aside from the excellent pool activity team, the resort felt managed entirely for staff convenience rather than guest comfort. With a major shift toward warmth, flexibility, and real customer service, this could be a better place, but currently and from our experience it falls well short of 4-star expectations.

We stayed here start of June and it was very disappointing. We chose this hotel as it was supposed to be good for children but there was 0 entertainment. The staff where rude and it felt like you where just constantly being watched like a hawk. The food was terrible small selection, bland and cold, didn’t taste good and flies where everywhere Was told off for bringing a drink with us to dinner and was told we could only buy from their bar, our first evening meal there we was approached because they didn’t think we had a wrist band on for part board when both of our wrist bands where very clear to see. They have table and chair outside but when we tried to sit there we was told off and told we are not allowed to sit there

The rooms where clean but our room had ants the cleaners where nice and they do provide towels for the pool, the area is quite hilly and there is not a huge selection of restaurants or shops and not really much at all to do for children without getting a taxi somewhere that will cost €18 there and €18 back