- Majorca Holidays
- Santa Ponsa
- Iberostar Selection Jardin del Sol Suites
This luxurious hotel is located in the resort of Santa Ponsa, just 20 kilometres from the capital of the island. The resort offers fantastic sea views from most rooms and the bay of Santa Ponsa. Within walking distance guests can get to the nearest beach and around also find a variety of bars, restaurants. This hotel Adults-Only offers the SPA Sensations where you can relax with different types of facial and body treatments, the sauna, the steam bath, the cold-water plunge pool and the heated pool. The property has a Star Prestige area with personalised check in / out service and various complimentary services.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
11th visit and last….. let’s start with the all singing all dancing staff. Exceptional, phillipe in reception is second to none. Thank you for everything over the years phillipe. Dima, will now be a friend for life. Fernando, you put your feet up now, you have earned your rest. Shame we didn’t see Mirena this year. She’s an asset.Bridget and Fatima the house keepers on floor 5 are fantastic. We book half board and upgrade to all inclusive when we get there, we also upgrade our room. We checked in with phillipe but quickly realised things wouldn’t go smoothly. Not phillipes fault. Isabel needed to be involved for the discount we received. 2 and a half hours she left us sitting in reception. Never in my life have we been treated like this by a hotel manager. At one stage, she came out of her office to see our faces, well considering she only got to the hotel last year, she’s not going to have seen us much. After the wait, Tomau apologised profusely and resolved the wait. Throughout our whole 2 week stay, Isabel avoided us. Yes we saw her walking towards and turn the other way. She needs to take a leaf out of staff members books. Not great for the hotel general manager. The food in the restaurant is great, the head chefs should be proud. The hotel is always spotless and smells amazing. That iberostar smell, iykyk. We stayed in a premium terrace suite, the balcony makes this room extra special. See my pic of the same balcony, before the hot tubs. If you’ve booked enjoy your stay, you shouldn’t be disappointed
Ok. 3rd time here.location excellent Staff amazing. Food the best. Great choices of food, catering for everyone. Cleanliness excellent. We stay star prestige. Just an upgrade to terrace facilities, pool , chic sunbeds. Just a bit of advice. The sauna is no longer free unless you Are in the penthouses . This was not information given to us on arrival. So I went to the sauna and was asked very kindly to make an appointment to use the facilities and pay. I left. Spoke to a manager who said paying now was because of the refurbishment of the sauna area. Ok. Then very unusual for this lovely hotel, towels placed on chairs in the star prestige terrace area and on the 4 beds and loungers. I questioned this with another manager and was advised, plenty of other seating available. I'd like the choice. The "sunset ritual invitation". Yep we got one for us returning to the hotel over 3 years. I asked what this was. Guests who are returning customers get together for food and drinks. So missed the evening dinner to attend. Ended up going for dinner on my own, as this was drinks and making bracelets! Looked like people were enjoying themselves. But not for me. Entertainment was good. The rooms are being upgraded which is good because the bath in the middle of the room is useless and the space could be designed better. There seemed to be lots of Managers walking round. Would we return. Yes. Hopefully to newly renovated rooms and a few hiccups sorted out.
After many years of visiting The Jardin Del Sol Suites. We are never disappointed Absolutely fabulous time as always. Staff never cease to amaze us. And as outstanding as they all are we must give a shout out to Diego.
We had a wonderful holiday - it was relaxing, beautiful scenery right on the seafront and delicious food. As soon as we arrived at 1am, we were met with the friendliest receptionist who made us feel excited and relaxed for the holiday to come - the best welcome from a hotel that we’ve ever experienced! The diving board into the sea and paddle boards was a lovely addition and well used. The sun loungers were very comfortable and always plenty available. The inside and outside pools were amazing. The waiters and bar stuff were always friendly, polite and respectful. The food was amazing, plenty of choice, cooked to a very high standard and faultless. The room was beautiful, wonderful views and cleaned to a high standard. Would highly recommend this hotel, we’ve had a wonderful stay!
We have stayed at this hotel numerous times over the past few years and have always enjoyed our visits, which unfortunately made the differences we experienced on this occasion much more noticeable.
Firstly, the welcome at reception and the interaction with staff did not feel as warm or personal as we have experienced on previous visits. One of the things we have always appreciated about this hotel was the friendly, welcoming atmosphere and personal touch, but sadly we felt this was missing during our recent stay. The checkout was deplorable, no thanks or hope you enjoyed your stay, we hope to see you next year, very impersonal.
We also did not feel that the All Inclusive package represented good value for the price we paid. The choice at lunchtime was quite limited and much of the food was very similar to what was then offered again as the main evening meal. What was particularly disappointing was that the food available from the pool bar actually looked much more appealing, yet this was not included for All Inclusive guests and had to be paid for separately. Given the cost of the All Inclusive package, we found this difficult to understand.
The pool area could also benefit from some attention. There were not enough parasols available, particularly when the area was busy, and overall we felt that the pool surroundings were looking tired and would benefit from refurbishment.
Another issue was the lack of air conditioning in the dining area. In warm weather this made mealtimes uncomfortable and certainly took away from the overall dining experience.
Having enjoyed many previous holidays at this hotel, we were genuinely disappointed that this visit did not live up to the standard we have come to expect. We have returned over the years because of the warm atmosphere, service and enjoyable experience, so we hope that some of these issues will be addressed and that the hotel can regain the personal touch and standards that made us want to return in the past.
Sadly this will be our last visit and we will not return in September 2027
