- Majorca Holidays
- Santa Ponsa
- H10 Casa del Mar
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H10 Casa del Mar
Spain, Europe
Santa Ponsa
This hotel enjoys a strategic location approximately 300 m from the centre of Santa Ponsa and within walking distance from the beach this allows their guests to experience internal and external activities. It is 21.6 km away from Palma de Mallorca airport 25 min. by taxi ride. Santa Ponsa beach is a popular white sand beach a few steps away ideal for families who wants to experience the sea within hotel range. Near bars, pubs and local restaurants are other options to visit. Guests seeking for water activities can stop by the Yacht club of Santa Ponsa or the Western Aquatic Park and Aqualand Park. Show places are near as an alternative of entertainment, a golf course and a casino. This hotel presents a modern an elegant structure from the very first impression and reconfirms in the inside. Its outstanding infinity pool in front of the beach allures all the guests to enjoy it. Restaurant and snack bars are available in the hotel. If guests desire to take time to take care of their body and relax, using the hotel gym and spa zone will do wonders for them or they can have fun by enjoying nightlife at the mini disco. This family hotel also offers kids entertainment as the playground and bicycle rental. Showtime for all family is also a nice option to enjoy.
Facilities
- Wheelchair-accessible
- Car park*
- Garage*
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire*
- Transfer service*
- Airport Shuttle*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,486 reviews
Excellent
52%
Very Good
23%
Average
12%
Poor
6%
Terrible
7%
Location
Cleanliness
Service
Value
Paradise
Amazing location with literally everything on your door step. Sea view rooms perfect and air con great quality. Rooms cleaned each day by friendly staff. Bar staff very polite and courteous. Front desk staff fluent in English and have excellent customer service. Only downside would be that the pool can be taken over by ball games that means it’s difficult to swim / properly relax at times. There is a small adults only rooftop pool but this is not ideal for swimming either. Wonderful hotel that would be even better if this was addressed.
Good and not so good
Firstly I would like to commend the honest staff and housekeeping for finding and returning two items of jewellry which I carelessly left behind in our room. It shows what true integrity the staff have at this hotel and I am very grateful thank you. We found the h10 generally to be a good 3*. Its a very lovely pool but we personally found it annoying to have the same music on repeat loud around the pool and not relaxing. Never had an issue getting a sunbed any day at any time. Breakfast was superb! We did have some issues, for example i had to complain twice about the room opposite shouting very loud and banging doors from 3am to 4.30am on our first 2 nights. It was unacceptable. The hotel took it seriously and did their best and those residents left the following day. Another incident, our safe would not open. Reception sent someone within 5 mins to fix it. Excellent. The staff work very hard at this hotel. The infinity pool was great and an amazing view. There does need to be some sort of shade up there and such a shame that theres a charge to use the sunbeds up there as they were all empty which is such a waste. Its a fantastic space but it needs utilising better. The bar and restaurant is very classy. Our room was nice, well kitted out, the bathroom needed some maintence, the grouting in shower needed re-doing and toilet flush wasnt great. The beds were great quality, air con superb, private balcony, mini fridge very useful and clean. Housekeeping changed towels everyday and made beds. One negative our floor was dirty on arrival and not cleaned in 9 days. I had to clean it myself which is not good for a 4*. Foyer has no aircon which was very hot when waiting for transfers. One major thing that definately needs sorting is the ladies toilets, none of the three cubicle doors lock and there needs to be some hand towels in there. I would definately stay here again, its a good all rounder and the staff are excellent
Review by Kellywolvo Wolverhampton, United Kingdom
Holiday from hell
We arrived around midnight due to a delay with the flight and were welcomed at reception by a nice man. After that things went downhill immediately. We got in the lift to go up to our third floor room (366) and we only moved slightly then we heard a bang and the alarm went off. We were trapped in the lift. I’m not sure how long we were in there but we did get lifted out with our luggage by 2 members of staff. We were then shown to our room and showed the stairs and advised we should use them from now on. Not ideal and in hindsight we should have been offered a room on a lower floor. The next day when coming out of our room a large block of what looked like wood narrowly missed my head when it dropped from above our door! We were shocked by this and went to report it at reception but were met with 2 giggling girls who didn’t seem to care. They did get it fixed but all we expected after these 2 incidents was a kind gesture or someone to check that we were ok. We got the complete opposite. Staff were hostile towards us for the rest of the holiday. We were followed out of the hotel bar and were accused of not paying for our drinks when we had already paid. When we went to the hotel restaurant we sat on a table that was laid but we told we weren’t allowed to sit there and got moved. Then we were told we couldn’t fill a small 500ml bottle with water as we needed to purchase a green bottle for this but had seen other guests filling large 2litre bottles with the water that same day. Our room was not cleaned for days and we received no clean towels. We complained to Jet2 when we were there but there just didn’t seem to be any management at the hotel and certainly no customer care. This was our first time staying at a H10 and definitely the last!
Review by ilovespain1 Fulwood, United Kingdom
Great hotel, relaxed atmosphere
A fantastic hotel, right in the beach. A great roof top pool and bar, though we only used the bar in the evening. Pool area is spacious clean and welcoming. Maybe a few more sun-beds could be added. Rooms are again clean and aircon is fantastic Breakfast buffet is substantial and a nice relaxed affair. In fact the whole hotel is relaxed No mad rush for sun beds and staff did remove towels everyday from beds that were clearly being reserved for hours without being used One minor issues that we found. You are barred from getting cold water from the dispensers unless you buy and use one of the hotels water flasks at €6, which I found absurd and probably illegal.
Review by Elliot B Liverpool, United Kingdom
Fantastic hotel
Fantastic hotel in the perfect location to enjoy Santa Ponsa. After booking last year and reading some recent reviews we were slightly worried but from the first minute you walk in the hotel staff were more than welcoming. Rooms on the smaller side but cleaned daily and fantastic air con (much needed in current heatwave. Breakfast was relaxed, loads to choose from and all cooked fresh . Egg station making omelette’s to order. No massive issue for sunbeds as long as you are up handy. No one putting towels down before 7.45-8ish when we were there. Rooftop bar was great at the end of the day to relax with a cocktail. Only downside we found was the attitude of the Bar man up there. Really seems un happy in his job and everything ie making people there drinks seems a chore. Would definitely return to the hotel. Thanks for a great holiday
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