- Majorca Holidays
- Portals Nous
- OD Port Portals
This hotel enjoys a stunning setting in Calvia. The hotel is located close to the luxurious yacht harbour of Puerto Portals, and is surrounded by first-class restaurants and bars. The beaches of Costa d'en Blanes and Playa Portals Nous are just a short distance away. Guests can enjoy a leisurely game on the green at Bendinat's Royal Golf Course. This hotel combines a great location with retro glamour. The hotel boasts a striking, art deco design. The guest rooms are stunningly appointed, exuding style and charm. The hotel offers unrivalled, personalized services and exemplary facilities, to ensure an unparalleled experience for every type of traveller.
Location of the hotel is great walking distance to the harbour where there are some great restaurants and a lovely beach at the end. Room was very spacious and plenty of wardrobe and drawers. Bed was super comfy. Shower did leak all over the floor! The hotel has had a renovation as it’s very pleasant in all areas the balconies I would think would be the original very old. Did not try the breakfast. Nice hotel for short stay in a good location.
Honestly someone needs to lose their job over the decision to close the roof top bar during week days! One of the main attractions for a hotel is if there is a roof top bar its a big thing for guests and given its an adults only hotel, why in earth would you only open it to guests at weekends?? On a positive note, Staff were friendly, rooms comfy, good showers and aircon was good. On a negative note, roof top bar issue unbelievable! 2 days without sun bed towels, told to use bath towels out of room!
Don't be fooled by the pictures of the pool area. Firstly its at the front of the hotel next to car park and has a major busy road right next to it, which made it hard to relax given the traffic noise. Only accommodates 40 people which is enough given the size of the hotel. Air-conditioning vents dripping condensation on to food in breakfast area. Limited drinks available in the bar.
The hotel location. Ery good for beach at portal, but very disappointing stay given the issues mention, which is poor for a hotel chain.
I'm 68, my wife is 67, we have a room on the 8th floor, so the lifts broke down we asked when they will be fixed to be told tomorrow. It's 12 noon next day no sign of the lifts being fixed. We are sitting at the pool which is full of debris so I asked them to clean it, I was told the pool is closed, then I was told it was officially closed but I could use it. I think someone is trying to shift responsibility. Stay well clear off this one star hotel
We recently stayed 3 nights to celebrate our 30th Wedding Anniversary. I will say slightly disappointed in some aspects of the hotel. We arrived quite late on Sunday evening around 22.30/23.00. We were given our room number, when we got upstairs room hadn't been cleaned, contacted reception who asked us to come back down. We were then asked were we sure it hadn't been cleaned?? Well yes considering all the bedding was stripped and piled up on the side. We were then given the room next door, I am sure for good customer service someone from reception should have come to us, rather than us have to come back down with luggage etc! I just generally felt the reception staff not overly friendly despite what time of the day we passed. Rooms could do with a bit more lighting towards the balcony and in the shower room, toilet room and sinks had great lighting, never understand hotels that have dressing table/chairs but with no lighting to see anything. Disappointed the rooftop bar wasn't open but I suspect that was our issue going slightly out of season. Plus side lots of wardrobe/draw space(we did have a deluxe room), shower was powerful and good providing it was still light outside. Just some things needed a slight upgrade/TLC but again this could be due to being towards the end of the season and will all be sorted close season. I am on the fence where I would return mainly based on the area as opposed to the hotel.
I amm so disappointment regarding our experience at the hotel this evening during the "Level 8 Party". I want to make clear that our complaint is not about the party itself. We were aware from the notice in the hotel that an event was taking place, and we have absolutely no issue with the hotel hosting events. However, we returned to the hotel at approximately 9pm and simply wanted to purchase a drink from the hotel bar to take back to our room. We waited at the bar for around 20 minutes, only to then be told that we needed to obtain tickets in order to purchase a drink. As paying hotel residents, we found this extremely frustrating. We have paid a considerable amount of money to stay here as part of a 30th celebration. We do not feel that we should have to obtain event tickets simply to purchase a single drink from the hotel in which we are staying. We were not trying to gain entry to the party or take advantage of an event without paying. We simply wanted to use the hotel bar as residents and then return to our room. If the event meant that the normal bar facilities were unavailable to hotel guests, this should have been made very clear in advance and an alternative should have been provided. The situation was particularly frustrating because we had already waited approximately 20 minutes before being informed of this requirement. Frankly, having to obtain tickets simply to buy a drink at our own hotel made the whole process feel unnecessarily complicated and poorly organised. The notice provided to guests specifically invites us to the Level 8 Party, yet makes no mention that the event would restrict normal access to the hotel bar or that residents would require tickets to purchase drinks that evening. For the amount we have paid for our stay, we expected a much better standard of service and, at the very least, the ability to purchase a drink at our hotel without having to participate in an event-ticket system. I would appreciate an explanation as to why paying hotel residents were unable to simply purchase a drink, and I would ask that you consider how this is handled for future events so that hotel guests are not inconvenienced in the same way. The hotel room itself is lovely, just feel so let down after our expereince tonight. Regardless if it's the end of season. We have paid good money to be here. Kimd regards, Room 309 & 310
