Iberostar Selection Playa de Palma

We had a wonderful stay at Iberostar Playa de Palma. The property is lovely, very clean, and located on a beautiful, perfect beach. The staff were exceptionally kind, welcoming, and helpful throughout our visit.

Alina deserves special recognition for going out of her way several times to assist us. At the last minute, she even helped us arrange festive drinks for a boat we had rented—an extra thoughtful touch that made our experience even more memorable.

The buffet was another highlight, especially breakfast. Every day offered an impressive variety of beautiful, delicious, and interesting options, and I looked forward to seeing what was available each morning. The only thing was that coffee was a little challenging for us to obtain at breakfast. Except for that small thing, the quality of the service and the kindness of the staff was outstanding. Perhaps the hotel might consider adding a coffee station?

We especially enjoyed the acrobats that entertained us one evening. I think it was announced they were from Ethiopia, but I might be in error. They were amazing!

Overall, Iberostar Playa de Palma is a lovely, comfortable, polished, and very welcoming hotel. The excellent service, beautiful setting, and outstanding food made for a truly enjoyable stay.

Too many stars for what it really is Food is good Rooms are cheap Swimming pool is not worth it

We've just returned from 5 nights at the hotel and I feel I have to share my disappointment and to warn other wheelchair users to avoid this hotel so that they aren't exploited as we were.

I wanted to book a special hotel to celebrate my 50th birthday and our 25th wedding anniversary. I BOOKED through a travel agent an accessible room for myself and my husband, and a triple room for my daughters. We accepted the price, but then had to upgrade to ensure the girls had a suite to accommodate 3. When I checked the hotel details a week before arrival I noticed there was no mention of an accessible room. I contacted the travel agent and hotel. The hotel said they had an accessible double and I could change our suite but would be charged an additional £415.

I felt so disappointed that I was expected to pay more for a smaller room that I had made clear at the beginning that I needed. An accessible room isn't a preference it is necessary!

On the plus side the view from the bedroom was lovely looking over the sea, the balcony is spacious with a lip free doorway - but the door was heavy to move and hard to go through because of the 3 set of curtains.

The bathroom is open plan, so although a novel idea, it can be a bit tricky when one of you needs a bit of privacy on the toilet. The double sinks look lovely and do have a space underneath to wheel up - but they're high and deep, so hard to reach for the taps and use as a wheelchair user and the tops get wet so a bit tricky to leave washbags on the top as they get very wet. The shower cubical was just about big enough to wheel in the shower chair I'd hired for the stay, a wet room would have been easier as the lip in and out of the cubical was challenging.

The other inconvenient thing about the bathroom/ bedroom is that there's no mirror and socket to be able to do your hair - I mentioned this to the manager but she said that she could not provide a mirror for the room, it would have been nice to have a mirror on the desk near the socket rather than having to use a small compact.

I booked this hotel as it had a pool hoist so that I could enter the swimming pool - but the hoist has been positioned in a corner of the pool that made it hard and almost dangerous to transfer from a wheelchair. The hoist was positioned over the pool, in other situations I would have put my wheelchair next to the hoist seat then transfer over with help from the life guard. At this hotel my husband had to lift me very awkwardly out of my chair and into the hoist seat, keeping balance by reaching over the edge of the pool, not a dignified transfer at all, and not good for his back. Because of this awkward location of the seat my husband felt safer struggling with our daughter's help rather than relying on the pool staff who didn't seem to be trained how to help. I saw another wheelchair user guest shuffling across the floor as it was a safer way to get in and out of the pool - unfortunately I don't have that physical ability.

Also I have to note that evening entertainment is available in the 'sunset champagne bar' which was on an other level - but the lift wasn't working so I wasn't able to enjoy the bar and entertainment at night. From speaking to other guests who have returned to the hotel, the lift up to the bar hasn't been working for years!!! The manager tried to overcome this problem by 'upgrading' me to a different bedroom that wasn't accessible so that I could watch the singers from my balcony - not really worth the sacrifice of having an accessible bedroom.

Staff on the whole were friendly and courteous. I would have appreciated help with the breakfast buffet as the counters were all very high, I was helped twice during my stay, considering that the hotel is advertised as a 5 star hotel I did expect better service as I've received staff that were ready to help when staying at lower priced hotels.

Overall I would have to warn disabled guests that although the hotel is kept very clean, and most of the hotel is accessible it is overpriced for the quality of the property and service. Be aware too that food and drink are expensive, they even charge for tap water!!

The initial disappointment of being exploited and over charged as a wheelchair user did effect my stay, and the fact that the management team had no intention of reimbursing for any of their inconveniences apart from waving the the late checkout fee on the last day caused me to feel very upset and couldn't enjoy the holiday and left me feeling like I regretted booking the holiday. I've never cried in disappointment so much on holiday.