IBEROSTAR Playa de Muro

Just got back from an amazing holiday at waves Playa de Muro. My 4 year old daughter lived her best life all week and didn’t want to come home. I have never been to a hotel that caters so much for Children - throughout the day there is stuff constantly going off. Foam partys, Bouncy castles, magic carpet, Face painting, shows the list is endless. The staff never stop and nothing is too much trouble. We loved the Food truck as well as the beach side setting for lunch. The healthy corner and the Star Cafe were a real bonus too. We were all inclusive which was great, the drinks were great. We had a lovely room facing the pool and sea which was beautiful. Massive pools with a children’s splash area too! The hotel is on the most stunning beach. Couldn’t ask for any more, Would highly recommend. Lots of shops and a few restaurants near by. 5 mins in a taxi to Alcudia which we also loved. Thank you for another great holiday Iberostar.

Awful experience – would never return

Our stay was ruined by what appeared to be food poisoning after our first lunch at the hotel. We had a later lunch at around 2:30pm due to our arrival time, and by approximately 10:30pm I was suffering from severe vomiting and diarrhoea. This continued throughout the entire four-day stay, effectively writing off the holiday for me.

What made the experience even worse was the response from the hotel. Our room was not cleaned until we complained at around 5pm, and when we raised the issue, the response we received was essentially that “no one else had complained of food poisoning.” This was extremely disappointing and showed very little concern for what we were experiencing.

The following day, my wife also developed an upset stomach which continued for the remainder of the holiday.

The hotel was also extremely overcrowded, which added to an already disappointing experience. We raised both the food poisoning and the general overcrowding again when checking out, but there was no meaningful response or acknowledgement from the hotel.

The rooms themselves are also very dated and in need of refurbishment. On top of this, the key cards are incorporated into wristbands, which sounds convenient in theory, but ours repeatedly stopped working. We had to return to reception multiple times during our stay to have them reset or replaced, which became another unnecessary frustration.

Overall, this was an extremely disappointing holiday. The combination of illness, poor response from the hotel, overcrowding, dated rooms and repeated problems with the key cards made the whole experience one we would not want to repeat.

We will never return to this hotel and cannot recommend it based on our experience.

We recently stayed here for 7 days in August as a family of five (mum, dad, three-year-old, and grandparents) on an All-Inclusive package booked through Jet2. Overall, it lives up to its 4+ star rating, and we would likely return.

Transfer & Location The location is brilliant, right on Playa de Muro beach. The sea is lovely and shallow, which is perfect for little ones. While it isn’t the absolute best section of the beach, staff clear it every morning, and watching the sunrise on a clear day is highly recommended. The street side has shops, restaurants, and a supermarket right outside. We went with a private transfer from the airport which took 50 minutes, while the Jet2 return coach took just 45 minutes as we were the last pickup.

Rooms We had two single-person rooms and one family room. The family room had great separate room and bed space for the three of us and came with an unrequested sea view. On arrival, two rooms were on the ground floor next to communal toilets and the main road. After complaining, reception relocated us immediately. We experienced a few room issues during the week (ants, a broken safe, and a temporary water leak from the bathroom ceiling), but staff acted instantly and resolved everything without issue. Rooms are clean and modern, equipped with fresh towels, bedding, a hairdryer, and basic toiletries.

Food & Drinks Dining: Standard buffet options with nightly themes. We missed having an inclusive à la carte option and couldn't find English sausages at breakfast, but the ocean-view BBQ area for lunch and dinner was lovely. The food truck for fast food on your sunbed and the healthy poke bowl/smoothie corner were great touches. A 24/7 coffee shop offers quick pastries and snacks. Ice Cream: Buffet ice cream is included, pool bar ice lollies feature 3 free options, and wider menu items are 50% off for AI guests. Drinks: This is where the 4-star rating felt slightly questionable. Cocktails were premade, watered down, and sugary. The wine wasn't fantastic, though soft drinks, standard beer, and refillable water stations throughout the property were fine. Pools, Sunbeds & Amenities The main pool features a shallow splash section for toddlers. While the splash park was a bit babyish for our nearly four-year-old, she loved the bouncy dome slide. The playground area was a bit basic, but by the pool, there is a fantastic shared area where guests leave inflatables, goggles, and buckets and spades for others to borrow. Sunbed rules against reserving between 8:30 and 10:00 AM were respected; we easily secured 5 beds with umbrellas around 9:00 AM daily without issue. Towels require a refundable €20 deposit.

Entertainment & Activities The animation team really sets this hotel apart. Downloading the Iberostar app is a must to keep track of daily schedules, which start with morning yoga or Pilates on the beach. Though our little one was too young for the main kids' club, she loved the daily drop-in arts and crafts (tie-dye, hat decorating, sand bottles) and the nightly mini disco. Evening entertainment was fun, featuring quality external acts and quizzes.

Overall, a well-maintained, easy-to-navigate hotel with outstanding, responsive service.