- Majorca Holidays
- Playa de Muro
- Iberostar Alcudia Park
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Iberostar Alcudia Park
Spain, Europe
Playa de Muro
The family-friendly hotel has a perfect location in the Playa de Muro area, directly on the seemingly endless fine sandy beach and the crystal-clear waters of the Mediterranean Sea. Puerto de Alcudia with its shops, restaurants, bars and entertainment venues is about 6 km away. The airport lies some 60 km from the property. The hotel offers guest rooms with air conditioning, TV and a bathroom with bath amenities. The U-shaped hotel complex opens up towards the beach and surrounds a lovely pool landscape and a delightful garden area, offering security and privacy to its guests. While the children are being entertained at the club, parents can indulge in the spa. This is an ideal place for couples and families with children wishing to spend a beach holiday under the sun.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna and a seasonal outdoor pool. Additional amenities at this Mediterranean hotel include complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Darts*
- Billiards*
- Spa treatments*
- Massage*
- Solarium
- Steam bath*
- Sauna*
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent3,066 reviews
Excellent
64%
Very Good
23%
Average
9%
Poor
3%
Terrible
1%
Location
Cleanliness
Service
Value
Disappointed
We stayed at this hotel twice. Two years ago, we had a really great experience — the food was very good, the entertainment was enjoyable, and overall the hotel offered a high standard.
Unfortunately, this year the experience was completely different. The quality has noticeably declined, and it feels like the hotel has started cutting costs in many areas. The food and entertainment were not nearly as good as before, and the overall standard was much lower.
It’s disappointing to see such a big change in just two years. Considering the current price, we definitely don’t think the hotel offers good value for money anymore. Based on our experience this year, we would not choose to return.
Review by 248pawe_l Wroclaw, Poland
Almost perfect, but some safety concerns
I stayed here last week with my husband and two boys (the eldest aged 4 and the youngest aged 8 months). Upon arrival after a long, late transfer, we were greeted with such friendly hospitality by Kevin. I work in the travel industry and have checked in to hundred of hotels - I must say that this is one of the warmest check in experiences I've ever had. We were welcomed with glasses of champagne, and snacks/drinks for the boys. Kevin's enthusiasm, thoroughness, and sincerity shone, despite the late hour - he is an asset to this hotel.
The pros of this hotel hugely outweigh the cons, and I have listed my highlights below:
- We stayed in a Junior Suite, which was large enough to comfortably fit us in. It was cleaned to a high standard every day.
- The pool and slides are brilliant for young kids. We never had an issue getting a sunbed, despite other comments suggesting that this was a problem. From what I could gather, they lay out around a third of beds for early risers, then unlock further stacks as and when later risers require them.
- The entertainment is almost nonstop from 7am-11pm, and the team is incredibly energetic and enthusiastic. They all seem to speak multiple languages fluently and always included everyone. I am sorry that I can't remember of the lady who leads the fit and fun classes but her circuits, aqua fit and Pilates sessions were brilliant. Twice a week she leads paddleboard yoga on the pool, which I would have loved to have tried if time had allowed! There are daytime shows, a foam party one day, blow up waterslides another day, DJs at the pool, characters walking around, bingo sessions, and fun evening shows.
- The food really is delicious for a 4-star buffet. We went half board, which is technically breakfast and dinner, but the hotel was super at letting us switch to lunch most days so we could eat out at nearby restaurants at dinner time. There are lots of nice places to eat within walking distance - I highly recommend the tex mex. Best fajitas of my life!
- Also nearby is the aptly named Fun World. It's like a soft play on steroids! It's 11EUR entry plus 2EUR for socks (which you can reuse). My four year old loved it here - it's open from 6-midnight every night so the blow ups don't get to hot, and they serve cocktails for the grown ups! We also spent a morning at Alcudia Old Town, which was beautiful. A taxi there took 9 minutes - we got a bus home as the taxis returning were very scarce but it only took 20 minutes and stopped right outside the hotel.
- There is a very useful recycling area for beach toys / blow ups etc - we were gutted to only discover this on the last day but donated our floaties at the end of the week. It is near the spa behind the main pool.
We would absolutely consider returning to the Iberostar Waves Alcudia Park. However, I must mention two situations that were the only let downs of the holiday:
- Our room was on the fifth floor but there was no lock on the balcony door and our 4 year old could easily open it himself. This caused a lot of anxiety and we ended up all sharing a room to ensure he didn't get up in the night and go out alone.
- Twice the wind blew parasols out of their stands. These are extremely heavy and it was extremely lucky no one was hurt. The first time, it dragged a (thankfully empty) pram about 5 metres, and the second time it was mere centimetres from landing on my 8 month old in the baby pool. This must be addressed before it causes a serious accident. I did see some maintenance workers checking the bases on our third day, so hopefully they're on it.
All in all, a wonderful week of sunshine and heaps of fun. Thanks to all of the staff for helping us make some solid core memories.
Review by cerigarnett Manchester, United Kingdom
Great hotel
This is a really lovely hotel and, with a few minor improvements, it could be amazing! There’s plenty to keep the kids entertained, the pool areas are great, and the beachfront location is fantastic. Our kids absolutely loved the slides in the splash pool.
As with all the Iberostar hotels I’ve stayed at, the staff were fantastic and genuinely couldn’t do enough for you. They were always friendly, helpful and happy to assist.
The rooms were clean and well maintained. We did have a small ant problem on our first day, but this was dealt with very quickly and efficiently by the hotel.
One of the things I thought was absolutely genius was the room keys. They were little plastic tags attached to your wristband, with one for each member of the family. It made them virtually impossible to lose and was such a simple but brilliant idea!
If I had any minor criticisms, it would be that there didn’t seem to be enough staff at the pool bar, which meant it got very busy at times. The entertainment team were also great, but I do think the hotel would benefit from having a mini disco in the evening. Every other Iberostar I’ve stayed at has had one, and it gives younger children the chance to get involved in the evening entertainment without having to stay up too late.
Is this the best Iberostar I’ve stayed at? No. But is it a very nice family hotel in a fantastic beachfront location? Absolutely.
Overall, we had a really enjoyable stay and would definitely recommend it to families looking for a relaxing holiday with plenty to keep the kids entertained.
Review by sharp_sharpette Leeds, United Kingdom
Bad experience
Unfortunately, our stay did not quite live up to our expectations.
Upon arrival, a baby cot promised in advance was missing from one of the rooms, and the air conditioning in the living area of the other room was not working. The following day, we discovered that the air conditioning in one of the bedrooms was also not functioning. The housekeeping was unsatisfactory as well; the room was not properly tidied or cleaned, and dirty glasses, among other things, were left behind.
We also experienced a very low level of service at the pool area. There was no assistance with sunbeds or parasols; guests had to move and carry everything themselves—including parasols and loungers that were stacked in high piles.
In general, we found the staff to be unhelpful. At one point, when we needed assistance from security, communication was difficult because the staff member did not understand English. However, we would like to highlight Ramiasz at the beach bar, who provided excellent, welcoming, and professional service.
This hotel is making waves in Alcudia platja de Muro
Brilliant. What a hotel and welcome for 8 nights. This isn’t just a hotel, it’s a “family” of staff that creates memories for guests, daily and nightly. They really do go above and beyond at the Iberostar waves alcudia park to make your holiday special! Reception advised us with bus routes to Alcudia port and the best place to have a chance to view the solar eclipse, shout out to Miquel!
Our room for four was spacious with balcony, cleaned daily, and adequate for the holiday.
The area around the hotel is welcoming with a range of dining options within walking distance, the focus highlight is the stunning sandy beach and warm clean inviting sea that is a joy to swim in. Direct access from hotel too.
Swimming pool is superb, especially the underwater themed water slides, which kids (and adults) of all ages couldn’t get enough of. It certainly entertains and occupies! Poolside refreshments and entertainment excellent, many free drinks and snacks given out around the pool, which was a nice gesture.
Kids’ club and entertainers give their all in a safe environment, with a professional and varied program. Nightly themed entertainment was varied, impressive and popular with guests.
Now onto the food and restaurant buffet, to sum up, 5 star. It really was top, with themed cuisines each night. Waiting staff polite and professional. Delicious fresh food, cooked with love and care and served with a smile - all you could ask for. Buffet clean and as much or little as you wanted to eat.
Little cafe by reception was also a nice touch with iced coffees and milky coffees to sit in or take out.
We’ll return I’m sure, Iberostar really have “upped” the hotel game with what’s on offer at the Iberostar waves alcudia park.
Review by R96BHadamb London, United Kingdom
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