BG Rei del Mediterrani

Overall, I had a pleasant stay with some genuinely good aspects, but there were enough shortcomings that I wouldn’t choose to return. The hotel has a lot going for it, but for me, the overall experience didn’t quite live up to what I would expect from a four-star all-inclusive hotel.

The food was generally very good — fresh, plentiful and with a good variety available throughout my stay. However, provision for gluten-free diets could be improved. Gluten-free bread and other alternatives were not visibly available or clearly signposted. They may well have been available on request, but this wasn’t obvious. Clearer labelling and readily available alternatives would make a real difference.

The rooms are modern, comfortable and well presented, and housekeeping was regular and completed to a high standard. This was definitely one of the stronger aspects of the hotel. The rooms also have a minibar, which contained two bottles of water on arrival. Unfortunately, these were never replenished during my stay. It’s a relatively small detail, but replenishing basic bottled water seems a reasonable expectation at a four-star all-inclusive hotel.

The all-inclusive offering can be confusing and, at times, rather illogical. For example, a piña colada isn’t included, yet a non-alcoholic piña colada and a separate shot of Malibu are. Iced coffees are also excluded. These sorts of restrictions make the package feel unnecessarily complicated and somewhat undermine the idea of an all-inclusive experience.

One particularly nice part of the hotel is Cap Blau. It’s a lovely space with a relaxed atmosphere and attractive surroundings, and feels like one of the hotel’s more distinctive areas. It therefore seems a shame that it isn’t open as a bar during the daytime. It would have been a lovely setting for relaxed daytime drinks as well as an evening venue, and its limited opening feels like a missed opportunity.

The indoor spa is another lovely space and provides a calm and pleasant environment. A few relatively simple touches could elevate it further. Some subtle spa music and essential oils or aromatherapy would help create a more relaxing atmosphere and make it feel like a more complete spa experience.

Unfortunately, the gym was poor and below the standard I would expect. One treadmill was broken, the cross trainer had a broken screen, and the only spin bike had a broken seat. Given that the gym doesn’t have a huge amount of equipment to begin with, having several items either broken or partially unusable made the facility particularly disappointing.

There were also a few issues around the pool area. On windy days, several parasols blew over, including some falling onto guests’ sunbeds. Staff weren’t readily available to assist or secure them, which was concerning given the potential safety risk.

The pool itself was not always as clean as it could have been. At times there was visible surface scum, along with leaves and other debris that had blown into the water. Some debris is obviously inevitable with an outdoor pool, particularly in windy conditions, but more regular attention from a pool attendant would have helped considerably.

The pool experience itself is also fairly limited. There is a water fountain feature, but this only operates for around 30 minutes each day, between 12:30pm and 1:00pm. For what appears to be one of the main features of the pool, this seems a little lacklustre.

The music around the pool also becomes monotonous. The same relatively small selection of songs appears to circulate repeatedly throughout the day, and after spending any significant amount of time around the pool, the repetition becomes very noticeable. A larger and more varied playlist would be a simple improvement.

Taken individually, many of these issues are relatively minor. Collectively, though, they stop what is a pleasant hotel from feeling like a true four-star experience. There are some genuinely good elements: the food is fresh and plentiful, the rooms are modern and comfortable, housekeeping is excellent, and spaces such as Cap Blau and the indoor spa are particularly attractive. The hotel itself has plenty of potential.

Ultimately, I had an enjoyable enough stay, but there were too many details that fell short of expectations for me to want to return. With better maintenance, more attention around the pool, a more straightforward all-inclusive offering and greater attention to the smaller details, the experience could be significantly improved.

A pleasant hotel with some very good features, but not quite the four-star all-inclusive experience I was expecting.

Very disappointed with our stay

Unfortunately, we were very disappointed overall and wouldn’t return.

Positives: The food was good, with different theme nights so there was plenty of variety. There was entertainment every night, although some shows were better than others. We also had no problems getting sunbeds, despite there being 8 of us.

The negatives: The pool was poorly maintained. Algae built up around the sides throughout the day and there were lots of bits of tree and debris in the water, with very little effort made to clean it. Guests aren’t allowed their own lilos/inflatables, yet the hotel provides shared bean bags for the pool which didn’t appear to be cleaned and looked unhygienic.

On windy days, the pool area also felt unsafe. Umbrellas were blowing over, with two people actually being hit by one. Only one member of staff appeared to be trying to get them all down.

We had ants in our room. Reception sprayed them, but they were back the following day.

The biggest issue was the all-inclusive package. We travelled with Jet2 on a night-time flight and arrived at around 1am on Monday. However, the hotel classed our all-inclusive as starting from 2pm on the Sunday because we were leaving the following Sunday. Our package was then stopped at 3pm on our departure day, even though we didn’t leave the hotel until 7:15pm. This meant we paid for 7 days including 3 meals a day but couldn’t have our final meal.

When we queried this, staff told us they had nothing to do with Jet2, despite Jet2 having an office within the hotel. When I asked to speak to a manager, I was told there was no supervisor available until later that evening. The receptionist dealing with us said he had worked there for 30 years and didn’t want to hear any more, before telling us to “go somewhere else next time.” We found this extremely rude and dismissive.

There is also a two-drink limit per person, which is inconvenient for families.

We were also concerned to see a waiter serving drinks while appearing to have open wounds on his fingers, without gloves or plasters. Several guests noticed this and were avoiding being served by him, with some even choosing not to go to the bar at all.

There isn’t a huge amount around the hotel either, and taxis were difficult to get, so we ended up taking the bus into Alcúdia.

Overall, there were some positives, particularly the food and nightly entertainment, but too many issues for us to consider returning. The poor pool maintenance, cleanliness concerns, room ants, safety issues and especially the way our all-inclusive complaint was handled left a very bad impression.

Sadly, we wouldn’t stay here again.