Catalonia Majorica

We paid ~€500 for one night and, upon entering the room, found the flooring was visibly peeling/lifting and there was an unpleasant smell. The condition of the room was not what we reasonably expected from the accommodation advertised. The pictures online and the reality are two very different things. We immediately raised our concerns with the hotel and asked for a refund as they had no other rooms available. Rather than resolving the issue, our refund request was refused with no explanation other than it's "not policy". We were also told we could not speak to management. We therefore left the hotel and had to pay for alternative accommodation elsewhere. For the price we paid, I expected a clean, well-maintained room that was fit for purpose. Unfortunately, that was not our experience. I hope the hotel addresses the maintenance issues and takes complaints about defective rooms more seriously. Based on our experience, I would not stay here again.

I booked two double rooms for four nights. The hotel’s location and views were amazing, and my friends and I enjoyed spending time having drinks by the pool and on the terrace.

Unfortunately, our experience was seriously affected by the behaviour of some staff members. On several occasions, they referred to us as “maricones,” a derogatory and homophobic term. This was extremely disrespectful, offensive and completely unacceptable behaviour towards hotel guests.

There was also an issue regarding breakfast. During check-in, the reception staff collected the passports of all four guests and explicitly informed us that breakfast was included. However, at check-out, we were unexpectedly told that breakfast was not included for some members of our group and that we had to pay additional charges covering all four nights.

If the hotel had made a mistake regarding our booking, we should have been informed immediately—either during check-in or before any additional breakfast charges were incurred. Nobody mentioned the issue while we were having breakfast during our stay, so we had no opportunity to clarify the misunderstanding or decide whether we wished to pay for breakfast.

Although the property itself is beautiful, the discriminatory language used by staff and the way the breakfast charges were handled made our experience deeply disappointing.

We are a group of 4 women on a weekend trip to Palma. What caught our eye was the roof terrace overlooking Palma Bay, and this did not disappoint. The terrace is wonderful with beautiful views of the bay and marina. The location is great, about a 10 minute taxi to the Cathedral. When we arrived on check in the receptionist was lovely and upgraded one of our rooms for us which was great. The rooms were clean, with lovely views. Not a huge amount of space for unpacking, so if you are here for more than a weekend you may find yourself living out of your suitcase. Breakfast was good.

A couple of negatives, we were looking forward to using the pool, however it wasn’t appealing to us. It is quite tired, the cushions on the sun beds don’t look very nice and there is no atmosphere, we have the pool a complete miss! Another negative is the staff, reception were lovely, but we found the bar staff at the terrace quite rude. We were shouted at one evening for being on the terrace taking pictures of the view when it was closed. We didn’t realise the terraced was closed. I think the staff could be a lot friendlier.

Overall, if we were to do a short trip again we’d be happy to stay here.