Leonardo Royal Hotel Mallorca

Unbelievable location just prefect close to the shop sea restaurants and bars, food is ok so are the drinks pay at bit more for top shelf just 3/4 euros if your all inclusive

We have just got back from a 2 week stay at this hotel, the person that stands out for me is Santiago , he is on the desk as you go into the restaurant , he was very friendly and happy every day, nothing was to much trouble for him and he made us feel very welcome,unfortunately our room wasn’t cleaned every day, just beds made, by the end of the holiday the floor was very dusty and sandy, there was a leak from the aircon one day while we were out, maintenance fixed it straight away but trying to get the mess cleaned up was difficult, eventually a woman turned up with 4 towels, made a half hearted attempt at soaking the water up and tried to leave, i had to take a towel off her and do it myself, she then proceeded to talk at me in Spanish aggressively and storm off, its not a bad hotel and we probably would stay there again due to location but id lower my expectations next time

We returned to Mallorca after many years, and unfortunately, our first impression of this hotel was extremely disappointing.

We arrived at around 3:30 am after our scheduled flight, and during check-in one of the staff members said, “Finally you arrived.” I found this extremely rude and unnecessary. We did not choose to arrive at that time; it was simply the time of our flight. When you arrive at a hotel in the early hours, especially after travelling, you expect a welcoming and professional attitude.

When we entered our first room, there was a massive smell of mould or something similar. The smell was so strong that it was difficult to breathe comfortably. The room also did not look like the room I had booked. It appeared extremely dirty, and the bedding did not look clean.

I reported this to reception the same morning, but initially I was told that nothing could be done and that I should return later in the morning.

Fortunately, we then met Carlos, the reception manager, who listened to our concerns, understood the situation and arranged for us to change rooms. I genuinely appreciate what he did for us. He showed understanding and tried to make our stay more comfortable.

As Carlos said to me, “Madam, you did not book a sea-view room.” I completely understood that. I explained that I was not asking for a sea view — I simply expected a clean room without a terrible smell, with a properly maintained balcony and acceptable standards for a four-star hotel.

Sometimes small comments and the way staff communicate can have a huge impact on a guest’s holiday. Staff need to be more mindful and professional in their communication. Carlos, however, was a good example of how a difficult situation can be handled properly.

Unfortunately, after changing rooms, the housekeeping standards remained very poor throughout the remaining six days. The floor was never properly swept or mopped, and our bedding was not changed even once during our six-night stay. We slept in the same sheets for the entire stay.

There were also several maintenance issues: dirty walls, a broken shower, a terrace door handle that was falling off, and even the smoke detector appeared to be attached with plaster. There were many small issues like this throughout the room. In my opinion, the hotel requires significant renovation and maintenance and does not currently feel like a four-star property. Based on our experience, I would rate the accommodation around 2–3 stars rather than 4.

Food

The food was average. There was always something available to eat, but nothing particularly impressive. There was also an enormous amount of food waste from guests, which was genuinely sad to see. We always tried to take small portions and avoid wasting food.

Restaurant & Bar Staff

I would especially like to thank Santiago for his kindness, excellent communication and genuine care. He was a great member of staff, and the other restaurant staff were also generally friendly and helpful.

At the pool bar, Carlos was very fast and efficient when serving guests. Unfortunately, Francisco was often rude when responding to requests, which again affected the overall experience.

The drinks were another disappointment. For us, this did not really feel like a true all-inclusive experience. Many of the included drinks tasted more like syrup than proper drinks, and if you wanted something of better quality, you still had to pay extra. I personally did not mind paying for a better drink, but then the hotel should be clearer about what “all-inclusive” actually includes.

Pool

The pool area itself was nice and the water was clean, although very cold.

However, getting a sunbed was another story. By around 10 am, most sunbeds were covered with towels, despite there being very few people actually using them. It was almost a competition to get one. After a few days, we simply got used to it, but it is not a good system.

Kids Club & Entertainment

The kids club was fantastic. I unfortunately cannot remember the names of the two girls who worked there, but they were absolutely wonderful with the children. Thank you to both of them for all their effort and care.

The entertainment team was also excellent. They were friendly, enthusiastic and clearly cared about making sure guests had a good time. Daniel, Munro and Alberto were particularly amazing members of the team. They organised good daily activities and made a real effort to involve both children and adults.

The evening shows were also lovely, especially for the children, but enjoyable for adults too.

Location

The location is absolutely stunning. The views are beautiful and honestly feel like a dream. This is definitely one of the hotel’s strongest points.

Unfortunately, the beautiful location cannot compensate for the poor housekeeping, maintenance issues and inconsistent customer service.

I would also like to mention Marta, who was a very nice and helpful member of staff.

On the other hand, my experience with Gulia at reception was extremely disappointing. I found her communication very unprofessional. On one occasion, she laughed in my face and told me that she was busy and did not have time. I have travelled to many places around the world, and unfortunately, I have rarely experienced this level of poor customer communication.

Overall

There are some genuinely good people working at this hotel, particularly Carlos, Santiago, Marta and the entertainment team. They deserve recognition for their kindness and effort.

However, overall, the hotel did not meet the standard I would expect from a four-star property. The housekeeping was poor, the room and maintenance were disappointing, the all-inclusive offering was not what I expected, and some members of staff seriously need to improve their customer service and communication.

The location and views are beautiful, the entertainment is excellent, and there are some wonderful staff members — but unfortunately, these positives were not enough to make up for the negatives.

I would not return to this hotel. I sincerely hope that people read recent reviews carefully before booking, because in my opinion, the hotel needs significant improvements and renovation before it can genuinely be considered a four-star experience.