- Majorca Holidays
- Palma Nova
- Leonardo Royal Hotel Mallorca
This hotel is in Mallorca, perfect for families and couples looking for the perfect holiday in Palma Nova. Situated by the sea, this hotel is just a stone's throw from the beach. The airport can be reached in 30-minute drive. Most of the rooms at this hotel offer fantastic views over the bay of Palma Nova as well as offering a quiet family atmosphere, and a wide range of activities both for children and adults: the perfect match to spend unforgettable holidays with family. All modern rooms come equipped with A/C, TV, coffee facilities and a bathroom with hair dryer. In the hotel which is classed as the main building guests will find panoramic terrace overlooking Palmanova bay, miniclub, swimming pool and terraces with private access to the sea, garden, gymnasium.
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. This Mediterranean aparthotel also features an arcade/games room and a television in a common area.
The location perfect for beach
I’m not sure what to say as I don’t want to put the hotel down as we’ve had a great holiday. The location is amazing, sea views and close to whatever you need don't matter your age. Cleanliness wise, the public areas are clean. The bedroom was clean. The issues were in the bathroom. Lots of dirty marks on the walls and mould around the shower. There is lots of maintenance work needed around the bedroom and bathroom, but also where they have done maintenance it’s sloppy. Paint drips, covered holes. The pool bar, there was always a long queue, only ever one person serving! The chef just stands around all day on his phone if he had helped you wouldn’t be waiting 10 minutes for ever drink. The drink are of good quality. The pool area seams too small for the size of the hotel. You have to be up early to put your towels on the sun beds or you won’t get one (by 08:30, there’s no beds left) The restaurant was very well managed, clean and the food good. I was refused entry one night (male) as I had a tank top on and apparently as my arms weren’t covered I had to go change!!! Even though all the women in there had very small tops on and everything on show, so that’s a stupid rule. No refills of water in the room. Room service every day if you require. I wouldn’t stop here again due to the many small issues.
Very friendly staff, clean facilities, lots of variety for breakfast
We stayed here at the end of June/beginning of July and unfortunately left feeling that there were so many missed opportunities. We chose this hotel because of the reputation of the chain and booked all-inclusive, but the experience was much more disappointing than we expected.
The room itself being dated wouldn’t have bothered me. Older doesn’t automatically mean bad. The problem was that it simply wasn’t well maintained. The curtains were dirty, there were stains and scratches on the walls, and the shower didn’t drain properly. Unless we put towels on the floor, the water would run into the hallway, where the fake wood flooring was already swollen, damaged and peeling — presumably from this happening repeatedly.
The cleaning staff would use the guest lifts with their trolleys and cram in with guests, rather than giving guests priority. They were also very loud in the corridors, sometimes calling to each other from one end to the other, without any consideration for guests who might be sleeping.
I used the gym a couple of times and there was a mat with holes in it. Honestly, for a hotel of this size and standard, replacing one worn-out gym mat should be the easiest thing to fix.
The food was good, although nothing particularly memorable. What disappointed me more was the service and the missed opportunities. I left a note to say that both my friend and I had birthdays during our stay. My friend actually checked in on her birthday, and the receptionist held her passport, so they knew. Yet there wasn’t even a simple “Happy Birthday”. Of course, we didn’t expect anything elaborate, but even a small acknowledgement would have made such a difference.
The all-inclusive experience was probably the biggest disappointment. We genuinely felt like we were being treated as “less than” because we had chosen all-inclusive. At the pool bar, only certain ice lollies were included. I chose a Cornetto and was asked to pay €5 for it — considerably more than it would cost in a normal shop. When I looked surprised, the member of staff actually told me that if I wanted to complain, I should go to reception. I wasn’t even complaining. I was simply surprised. That comment was completely unnecessary and showed a real lack of customer service.
The drinks included in the all-inclusive package were also very basic, artificial and syrupy. If you wanted a proper cocktail, you had to pay extra, which I understand if clearly explained, but the way it was handled left a lot to be desired. My friend ordered cocktails at the main bar and, despite telling the bartender that she knew they weren’t included and was happy to pay, he reminded her that she had to pay again when he brought the drinks over. This happened on two consecutive nights. It made us feel like we were being treated with suspicion simply because we were all-inclusive guests.
None of these things on their own would have ruined our holiday. It was the accumulation of them. There were so many easy opportunities to make guests feel welcome, valued and looked after, and they were repeatedly missed.
We had a lovely time in Mallorca itself, but unfortunately we would not return to this hotel or recommend it. I genuinely hope the management reads this review as constructive feedback, because with better attention to detail, maintenance and, most importantly, a more welcoming approach to guests, there is a lot of potential here.
Santiago he is so friendly , welcoming and can have a good laugh! you do have to wake up early to get a sun bed as they go very quickly and people leave there towels on the beds all day while they aren’t there, this should be monitored, this is our second year here in a row and i used to come as a child
