Sunlight Bahia Principe Coral Playa

Very disappointing stay. If I'm honest, I would rate this as a 3-star hotel with a nice sea view, not a 4-star hotel. The sea view was beautiful and the breakfast buffet was decent, but everything else was below expectations. Housekeeping was very poor – our pool towels were never replaced, so we had to use the same towels throughout our entire stay. The rooms were noisy, outdated, and not properly cleaned. Overall, this was one of the dirtiest hotels I've stayed at. The staff were often unfriendly and not helpful when we asked for assistance. Definitely not worth the price. I would not stay here again or recommend it to others.

Unfortunately, I would not recommend this hotel. The location was good and our sea view was beautiful, although we paid extra for it. Breakfast was also good, but nothing exceptional. The biggest issue was the pool towel policy. They did not want to exchange used pool towels, meaning guests were expected to reuse the same dirty towel for several days, which I found very unhygienic. When I asked for a clean towel, a middle-aged male receptionist working in the evening was extremely unfriendly and initially refused. After an argument, he finally changed it but rudely told me he would not do it again. His attitude made me feel very uncomfortable and negatively affected our stay. Housekeeping was also poor. The room was serviced daily, but the floor remained sandy and dirty. Even worse, one afternoon a staff member entered our room without knocking, and there was no “Do Not Disturb” sign available. The balcony light was also controlled by the hotel, so we could not turn it on or off ourselves. Overall, the hotel felt more like a 3-star hotel than a 4-star hotel. Good location and view, but poor service, cleanliness and guest experience. I would not stay here again.