Sol Guadalupe

Here is an honest review on our return. We were a family of 4, Two adults with two 16 year old girls. This hotel is great. In a perfect location 5 mi s fro. the beach and 10 from the main strip. The BIGGEST asset this hotel have is the reps!!!! What charismatic, hard working fun loving g people they are!!! I. all.the years i have travelled i have not come across such enthusiasm and work ethic as these guys. So Guadaloupe I hope you appreciate what a wo derful entertainment team you have!!! Alsome!!!!

Travelled with my mum and my almost 4 year old son. Requested a high floor pool view room and I wasn't disappointed - (7th floor). Room: Basic but fit for purpose, to be honest we were only really in our room to get ready, and to sleep so the fact that it was a little cosy wasn't an issue for us. Small fridge which was ok, could have done with a larger one to store more cold drinks and snacks etc for my son but we made it work. Cleaners were fab, always very friendly and polite. Somewhat noisy in the early hours of the morning but it's part and parcel of booking a hotel in Magaluf. We had a few young groups staying on our floor which wasn't an issue, just a little noisy from time to time, nothing major. They were nice enough youngsters, always interacted with my son whenever we were passing in the hall etc, saying hello & giving hi-5's.

Food: Breakfast, perfect...everything you could want HOWEVER, only serving Spanish bacon (not so much of an issue for us, just worth knowing) Dinner, can be somewhat repetitive but the salad cart is 10/10, I had salads most evenings along with either pizza, fish or whatever meat was being served on the day. Deserts are what you would expect in an all inclusive - yogurts, ice cream, cake, cheese and biscuits, fruit and more. You need to purchase drinks at dinner, of which i would personally say are reasonably priced... I'm not sure why some people tend to complain - was ok for us! Restaurant staff are amazing - all very pleasant and helpful, very good with all the children and no request is too much, they were all always happy to help.

Pools: 1 small baby pool, extremely shallow, ideal for babies/very small children 1 medium pool, this is where i was for my entire week, my little boy loved this pool because it was shallow enough for him to stand but deep enough he could swim.... 1 large pool, used for all adult activities etc and round by the bar, can get a little lively but at the same time it doesn't affect any of the families who are based around the two smaller pools. I will just note - the lifeguards on duty always looked moody :(

Entertainment: Day time pool entertainment, cannot comment as i wasn't involved but it sounded like a lot of fun (more for adults & older children) Kids club, usually for 5+ years i believe, however as i stayed during term time, majority of the children were not of school age - this meant that the kids club were open to entertaining the smaller children. I cannot give the two ladies from the kids club enough credit, they were AMAZING!! So good with the children, played games in the pool, done colouring in the hut, playing with water guns, activities in the middle pool and one afternoon they even prepared and cooked pizza with the children... my son absolutely loved it!!

Evening entertainment: For kids, a little later that i would personally like, started around 9pm... it was good fun but after a day of swimming and activities by nearly 4 year old was tired come the evening so we only managed to get down for this once during our week stay, 09:30pm onwards the hotel have shows and performances - in the lounge area inside, sounded great but again, cant really comment due to the timings. This is my third visit to this hotel and I have just booked to stay here again in October with a friend for a few nights on the basis that it's a lovely hotel, super affordable, perfect location and just all round great!

P.S - Check in is from 3pm so if you have an early morning flight/early arrival - be prepared for a wait... some people get lucky and can get in once their room is ready (before 3pm) but as a general rule, check is at 3pm so bare this in mind :)

Our stay at this hotel was unfortunately disappointing.

The hotel itself feels quite dated. We arrived around midnight, and the receptionist was not very welcoming and came across as rather rude, which wasn’t the best start to our holiday.

The walls seem paperthin, and you can hear absolutely everything happening in the corridors. Although we requested a room change, we were still placed next to the lift (hotel was fully booked we were told) so the constant noise made it almost impossible to sleep.I barely slept during our entire stay.

The room itself was decent, but the beds were uncomfortable. The shower also had an issue where water leaked onto the bathroom floor every time it was used. We informed reception that the shower gel dispenser was empty, but it was never refilled before we checked out.

The food was okay, but nothing particularly memorable.

We also had Melia reward points, but could not use them in the Hotel, so what is the point of giving them to customers?

Overall, the hotel has potential, but it needs improvements in customer service, maintenance, and soundproofing to provide a more comfortable guest experience.