Grupotel Gran Vista and Spa

The hotel was very nice and the majority of people were friendly with the exception of the front desk.

On check out I requested that my bill be stamped as paid and the man on the front desk was in my opinion very rude. He told me not to worry about it in a surly manner and before I could speak he called the next person forward. I had paid in cash and had no way of proving I had paid. I thought this was a reasonable request.

In the 20 years that I and my have visited this hotel this was the first time I have had an issue.

Just came back from a 2 week stay - we had 2 rooms. It was ok but not great. The room was nice and clean with a pool view. Our children had an inland view room and the balcony never got any sun but they didn't mind. The bathroom had a glass door with a gap at both sides and no lock so didn't feel very private. The aircon was below average. The room never felt cold, barely cool. I did query this - they sent out maintenance but they said it was working as it should. I asked for a fan but they don't provide them. The bed was incredibly uncomfortable - so hard. After a few days I spoke to reception and they gave me a mattress topper - it did help a little.

Breakfast was fine with a good choice, although the orange juice was very watery. Lunch in the outside bar was lovely with a decent choice and great service. Never ate dinner in the hotel so can't comment on that. Entertainment was typical hotel entertainment - although the evening cinema by the pool was a good hit with my children - and headphones were available in 3 languages.

The pools were well maintained. I was always up early and by the pool - there was always cleaning and maintenance first thing. It was easy to get a sun lounger - no 7am rush although I didn't think the sun loungers were very comfortable - a bit basic.

The location of the hotel is good. 5/10 minutes to the beach and a short stroll to some nice restaurants.