La Isla Y el mar Hotel Boutique

Honest review to those who think this hotel will be the luxurious 5 star hotel you hope you will be staying & spend months dreaming of arrival only for us we were very disappointed! First impressions of reception & welcome are good, arrived early received complimentary welcome drinks. Room wasn’t ready as we expected with early arrival so had drinks at pool bar & everything seemed lovely until we got to our room! Booked a delux suite with a jacuzzi & again first impressions seemed ok until I started to notice that the room had a lot of wear and tear. Scuffs all over paint work, horrendously worn sofa, faded chair, dirty patio areas ( only cleaned once in 11 nights) & the worst terrace furniture we have ever encountered, very worn & shabby. Huge chunk chipped off the jacuzzi & again very dirty especially the grouting on the walls. Shower door sealant black, desk has chunks missing and scuffed. Ants all over mini bar & cups & glasses. Air con was not good at all, maintenance man came but found no issue. Sink blocked but fixed quickly. Went straight to reception & waited for assistance to be shown another room only to find it had more wear & tear! Told to wait 3 days & maybe another room may be available. In the meantime we noticed a pool bar chair has paw prints ( few cute cats around) took photo! Next day still there, not been cleaned ( serving food & drinks in that area) Pigeons & cats regularly drinking from pool. Pool area not clean enough. Pool water dirty. Not enough maintenance or cleaning or high enough cleaning standards I personally found. No better rooms offered only offered a more recently decorated room but without jacuzzi which I paid extra for & wanted. Was given a complimentary meal for a kind gesture & lovely flowers which we really enjoyed & appreciated but still encountered a large bill for drinks. I was happy to pay for the wine we ordered but the drinks that came with the tasting menu we were charged for which I thought was offered of courtesy too but I must of misheard. Was also given complimentary late check out as a final goodwill gesture. We cannot fault the food & all ( but 1 waitresses) members of staff were excellent. We did enjoy the cocktail bar but the outside area was often covered in bird muck & again not cleaned the next night we went. Personally I think the hotel needs a total refurbishment in some areas and a deep clean. Sorry this is so negative but I’m being totally honest & I did appreciate the professional help from the manager but it just didn’t meet our expectations in many ways. We would not stay here again we much prefer Royal marina suites in Puerto Calero, it’s absolutely immaculate. This hotel lacking atmosphere & had no vibe whatsoever for us. We still enjoyed our holiday I was just very disappointed with our room.

We had such a wonderful stay at this hotel in Lanzarote. From the moment we arrived, the staff were incredibly welcoming, helpful and accommodating. They went above and beyond to make sure we were comfortable and had everything we needed throughout our stay.

We actually decided to extend our holiday, and the hotel couldn’t have been more helpful. They accommodated us so well and even arranged a transfer for us when our plans changed, which made everything so easy and stress-free.

The level of customer service was honestly exceptional, and we really appreciated how understanding and helpful everyone was. It’s clear that the staff genuinely care about their guests and want them to have the best possible experience.

We would absolutely stay here again and would highly recommend this hotel to anyone visiting Lanzarote. Thank you to the whole team for making our holiday so enjoyable!