Hotel Floresta

We have stayed several times at these appointments. The last four times we have had a pool view. We have always been made welcome by all members of staff, from reception through to the cleaners. Everyone works extremely hard and long days. We are looking forward to returning again in September and have already booked for December. Reception very friendly and helpful. Rooms are clean, large and spacious. Large clean pool which is easy to walk into. I have problems using the ladders! We haven't used the other pool. Bar staff are friendly and cheerful. Restaurant can get very busy, but tables are cleaned very quickly by the friendly staff. Have always been satisfied with the food. There is a good choice of food for everyone. Handy Spar shop just outside of the hotel. Beech is just a stones throw away. And lovely walks along the front either towards the airport (watch the planes come in over your head!) Or walk the other way into Puerto del carmen and the harbour. Plenty of bars and restaurants within close walking distance of the hotel. Looking forward to our 7th return in September to celebrate my birthday!!

Overall we had a really positive experience at Hotel Floresta but there were a few things that could be done by the hotel to make it 5 stars and really would not be hard to fix with a little effort. I'll list the considerable positives and slight but many negatives.

Positives. It's a superb location next to the beach which is stunning. The staff are very friendly and helpful. The food is generally very good. The pool areas and communal areas are kept immaculately clean and tidy. The range of drinks is very good. The rooms are great - very spacious and the cleaners do a fantastic job.

Negatives. The entertainment is average. We were there for 14 nights and there were probably 3 good performances headlining, the rest were just a bit naff. The bar music also seems to have the exact same playlist every evening, which was slightly annoying! The hotel specifically tells you on arrival they have a policy to stop people reserving sunbeds with towels however in practice nothing is done to stop people doing this. The hotel also tells you they have a policy for smart dress at evening meal times and no shorts for instance, however this is not enforced whatsoever. A lot of people turn up in very casual dress. On the same theme, the hotel has plenty of don't smoke signs yet plenty of people smoke in those areas with noone prohibiting them from doing so. We have a number of evenings where we (and plenty of other people) had issues with water ranging from no hot water in the evening to no water on one evening. I hope this was a one off exceptional thing. The hotel WiFi internet is awful. Really low speeds and poor coverage. These negative things are all quite minor individually but they do add up. I'll underline, we had a great time!