Sol Lanzarote All Inclusive

We had a fantastic holiday at Sol Lanzarote and really enjoyed our stay from beginning to end. The hotel is in a beautiful location, right by the beach, which made it perfect for relaxing and enjoying the sea.

We booked a sea view room and were delighted with it. The room was spacious, comfortable and had a lovely view. We also really appreciated being able to check in earlier than the official check-in time as our room was ready — it was such a nice touch and a great start to our holiday.

As we were celebrating our anniversary, we were especially touched by the lovely note and bottle of Prosecco waiting for us in the room. Thank you to the Guest Experience team for making us feel so welcomed and for being so accommodating throughout our stay. These little personal touches really made a difference.

The food was another highlight of our holiday. Everything was fresh, well cooked and there was a great variety. A big thank you to all the chefs for the amazing food, as well as the waiting team for providing such great service and always being friendly and attentive.

A special thank you to Lorenzo and the team as well. We really appreciated how they went the extra mile for us, especially when the team arranged and printed a certificate for my husband recognising him as a Paper Plane Engineer for winning the competition! It was such a fun and thoughtful gesture and definitely gave us a good laugh.

The evening entertainment was also great and definitely did not disappoint. There was always something to enjoy, which made our evenings even more enjoyable.

Overall, we had a wonderful holiday and felt very well looked after throughout our stay. Thank you to the whole team at Sol Lanzarote for making our anniversary trip so special. We truly enjoyed every moment and will definitely be back!

⭐ Worst hotel experience we’ve ever had – especially disappointing for our anniversary

We booked SOL Lanzarote All Inclusive for what was supposed to be a special anniversary trip, but unfortunately the hotel turned what should have been a relaxing holiday into an extremely frustrating experience.

When we arrived, we had to wait for our room, which was completely understandable as we arrived earlier than the official check-in time. Unfortunately, that was the least of our problems.

On our first night, we discovered a leak coming through the ceiling of the toilet. An engineer came and repaired it, but this was already a major inconvenience on the very first night of our anniversary holiday. To make matters worse, we then discovered that the air conditioning in the room wasn’t working.

We were eventually moved to another suite, only to be moved again. In total, we had three different rooms in three days. We had also paid extra for a sea-view room, but because we were repeatedly moved around, we did not receive the sea view we had specifically paid for. Constantly packing, unpacking and moving rooms was incredibly uncomfortable and frustrating, particularly when you have paid for a holiday to celebrate your anniversary.

The hotel also offered us a late checkout because of the inconvenience we had experienced, so we accepted this on the understanding that it was being offered as compensation. We were then charged €60 for the late checkout. This was extremely disappointing and felt like yet another unnecessary expense after everything we had already experienced.

The air conditioning situation was another major issue. The hotel’s air conditioning system is apparently switched off during the night and doesn’t come back on until around 2pm. In the heat of Lanzarote, this is completely unacceptable for a hotel advertised as having air conditioning. If you’re paying for an air-conditioned hotel, you expect to be able to use it when you need it — including at night.

The food was another huge disappointment. Yes, there is variety in the buffet, but if you’re a foodie hoping to experience Spanish or Canarian cuisine, this is not the place we’d recommend. We found the food very poor and the drinks were equally disappointing.

We actually ended up spending significantly more money than planned because we were going out to restaurants around the island to find decent Spanish food. Many of the restaurants and bars around the resort seemed heavily focused on catering to British tourists, with English breakfasts, roast dinners and similar options, rather than giving visitors much of a taste of the local cuisine.

To be fair, many of the staff around the hotel were friendly and helpful, and we appreciate the people who did try to assist us. However, our interactions with reception — particularly with some of the male reception staff — were not particularly welcoming. When you’re dealing with guests who have already experienced multiple problems, a little friendliness and understanding would go a long way.

Honestly, I couldn’t wait to leave this hotel. If the other hotels we looked at hadn’t been fully booked, I would have left on the first night.

The saddest part is that Lanzarote itself is fantastic. We absolutely loved exploring the island, the scenery and the volcanic landscapes. Unfortunately, our experience at this hotel significantly affected what was supposed to be a special anniversary holiday.

For the amount of money we spent — including paying extra for a sea view — we expected a comfortable room, functioning air conditioning, good food and a relaxing experience. Instead, we had three rooms in three days, lost the sea view we had paid for, experienced problems with the air conditioning, were disappointed with the food and drinks, and were charged €60 for a late checkout that we understood had been offered because of the inconvenience.

We came to Lanzarote to celebrate our anniversary and make memories. Unfortunately, our main memory of SOL Lanzarote will be how relieved we were to finally leave.

Lanzarote: absolutely worth visiting. SOL Lanzarote All Inclusive: unfortunately, not an experience we’d choose to repeat.