- Lanzarote Holidays
- Costa Teguise
- Sands Beach Resort
Boasting a prime location on Lanzarote's east coast, this hotel enjoys an ideal setting on a truly delightful island. Its unbeatable location on Costa Teguise, just 18 minutes' drive from Lanzarote airport and just a 7-minute walk from city centre, makes it the perfect starting point for those wishing to explore this island paradise. The establishment offers customers a choice of comfortable apartments, all tastefully decorated and equipped to provide every comfort, including private terraces. This family-friendly hotel offers an extensive entertainment programme and sports options, such as windsurfing, tennis or paddle surf. As for the hotel facilities, the pool bar and two restaurants are the perfect places to enjoy a sophisticated dining or a relaxed breakfast experience, and a variety of pools are available for all customers wishing to take a refreshing dip or simply sunbathe.
Dip into one of the 7 outdoor swimming pools or enjoy other recreational amenities including a health club and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge). Guests can catch a ride to nearby destinations on the local area shuttle (surcharge).
⭐ 1 STAR – NOT THE FAMILY HOLIDAY WE EXPECTED
I stayed at Sands Beach Resort in Costa Teguise with my daughter and my 11-month-old grandson.
I want to be fair and say that there were members of staff who genuinely tried to help us, and one particular member of management was extremely helpful and sympathetic. Unfortunately, that does not take away from what happened during our stay.
We experienced repeated accommodation problems, had to move rooms more than once and encountered cockroaches in the accommodation.
Travelling with an 11-month-old baby made this considerably more stressful.
One of the things that concerned me most was insect poison being placed in accommodation where my grandson was staying despite us having raised concerns. As his grandmother, that immediately became a health and safety concern for me rather than simply a complaint about the quality of a hotel room.
Instead of enjoying our holiday, a substantial amount of time was spent speaking to reception, dealing with problems, packing belongings and moving accommodation.
The hotel eventually provided us with a cash goodwill payment. We were clearly told by hotel management that this was a goodwill gesture from Sands Beach Resort and that we should pursue the remainder of our complaint with Loveholidays.
I appreciated the staff members who genuinely tried to help us and I will always acknowledge that.
However, families booking this resort deserve to know about our experience.
A family holiday involving a baby should not involve cockroaches, repeated room moves and worries about insecticide being used in the accommodation.
We went away expecting a relaxing week together. Instead, far too much of our holiday was spent trying to resolve problems with the accommodation.
Sadly, based on our experience, I could not recommend Sands Beach Resort.
An amazing experience! Kid pools and great spacious rooms with comfortable beds. The pools was amazing, and the staff was very kind and respectful! Definitely coming again
Accommodation cancelled 4 days before i was due to arrive due to building work that they have know about for months on end, i have even been i direct contact to see how things were progressing and there was no mention of possible can cancellations, shocking service and so disappointing, no a word from the hotel and currently ignoring emails too
Where do I even start.... This hotel is a complete shambles , its dirty , infested with cockroaches , falling to bits , unhygienic and 100 other things.
I once lived in Costa for 10 years , and this holiday was a large family holiday (17 of us in total). My family live all over the UK so it was a chance for us all to meet and come together to remember my Dad who passed away in Lanzarote during covid and my Nan who passed just before Xmas.
It soon turned in to a holiday from hell. Between us we had 6 rooms , and not a single one was without fault!
Me and my partner arrived to a room that someone had clearly tried to break into so the door would not lock ( the cleaner had left it wide open so clearly knew the issue). We reported it , someone came to fix it which didnt work so at half 8 on our first night whilst my family met for dinner we were moving rooms.
The next apartment we moved to had a broken table on the patio , it was so dirty I literally had to bleach every where. Kitchen cupboard were hanging off the hinges , the floor were full of hair in the bathroom. There were cockroaches falling out the cupboards and wardrobes. There was food left in the fridge and freezer from previous people. I understand that work is going on and it has to be done , but we're were woken up at 7am every morning by workmen , cement mixers and tools right in front of the bedroom window. One day we were laying by the pool , and the cleaners were in an apartment next door. I can understand Spanish quite well and heard the cleaners speaking to eachother discussing whether there was anything in the fridge that they could eat (someone was still staying in that apartment but we're out).
1 of my cousins had to have their doors fixed 5 times , 1 cousin could not feed her kids in the apartment as there were cockroaches all over the pans and crockery in the kitchen cupboards. My aunty literally had to hunt a cleaner down as after 5 days nobody had cleaned or replaced towels , emptied bin or anything in her apartment.
We tried to speak to staff about the issues calmly and politely but just kept getting told to take any issues to the holiday company that we booked with. They were less than helpful!
I don't know how this hotel has the star rating it does! Its absolutely disgusting , and I genuinely feel for unkowing holiday makers that have booked a stay there. It put a massive downer on what should have been a great holiday of family coming together to remember our loved ones. Instead we spent a lot of our time in the reception or just avoiding being there completely.
I would avoid at all costs!
My mam and dad are currently staying over there .They are elderly and were treated terrible on arrival .The receptionist rolled his eyes at them when they asked was the beach near .He told them the beach was closed for renovations .Be careful when booking if this is the case .They also arrived late at night and he put them a good bit up and no light to even see where they were going .Another couple who are staying there helped them to their room. .Rude staff and Ill be onto love holidays .Its a disgrace to treat elderly people in such a manner
