Oasis Lanz Beach Mate

This hotel is truly perfect. There is nothing that I would want more of, or less of. It is immaculately clean and efficient and professional at all times, but what makes it really special is the quality and friendliness of the staff.

Particularly Naomi on reception who is so lovely and so helpful. She has resolved every issue we have had with a smile, even when we were being daft. She has booked us onto two wonderful trips that the hotel recommend. Firstly to see the volcano and the one to see the dolphins. These were really special and my adult children loved them both.

The restaurant is also perfect and the staff are all so lovely. Camilo is the loveliest person in the world and we would come back here just for him. All the other restaurant staff are so nice especially the chap on the BBQ. They really made our stay here so happy and so special.

The buffet breakfast and dinner have both been wonderful. We have eaten here most evenings and there has been such a wide choice that anyone could find something they like. I really like the fresh fruit and salads and that the dishes change every day. We loved the canaries themed night, and really everything about it.

I have already recommended this to my friends. Also there's a lovely beach nearby with a million fish you can see without needing any special equipment. This holiday has been a dream come true for me

As a family of 4 Having returned from our first visit to Oasis Lanz, I can confirm the positive reviews about the hotel are warranted.

Food - we had the half board option and the breakfasts as everyone says were very good, with a wide range of food and drink for all. in the evening the restaurant was a little quieter but the food was consistently of a high standard, with a bit of everything which suited my family.

Rooms - We had two different rooms, a junior executive and a deluxe, both were of a very high standard with the junior executive for 2 adults being bigger than some hotel rooms i've stayed in as a family of 4. After initially not getting the adapted room I requested on the second day we were moved to an adapted room as there was an issue with our aircon in the original room.

Cleanliness - Hotel was clean throughout, with our rooms being cleaned every day. Personally I did not see any areas of mess.

Noise levels - what Noise??? this was without doubt one of the quietest hotels I have stayed in, something we wanted as both my children are older teenagers. There was some music from the pool bar but in general if you wanted to relax this hotel was perfect.

Pool Bar - the service was excellent but as people point out it closes at 10 so if you like a nightcap before bed it wasn't possible, but so many bars in the area it wasn't an issue for us.

Pool/Pool Beds - My family did not have any problems finding pool beds at all during our stay and it didn't seem to matter what time you went to the pool there always appeared to be spare beds. One of the reasons we chose this hotel was the heated pools, but unfortunately it appears they switched this off as another guest had complained of them being too hot???

Location - one of the major appeals of this hotel, is the fact it is situated just a few minutes walk from everything, the square, the beaches, bars, restaurants etc Everything is on your doorstep.

I have only given the review a 4 out of 5 as there was one issue we encountered during our stay. I am a wheelchair user so always hire a mobility scooter which the hotel is happy to accommodate and has adapted rooms which you can get the scooter up to easily. However this cant be said for access to the pools, As although there are ramps to the pools, hotel policy is such that scooters are banned from the pool area, so if I wanted to spend time with my family at the pool I was expected to obtain a wheelchair from reception, transfer from scooter to the wheelchair and be wheeled to the pool area, transfer out of the wheelchair and sit on low lying sun beds, the wheelchair then had to be returned to reception, then if I wanted to leave the pool area we had to get the wheelchair again from reception, be wheeled out to where I had left my scooter, transfer back into the scooter and then return the wheelchair to reception. Unfortunately I decided that this wasn't practical as I could have required this a few times an hour, so for the week I was there I only managed to spend time by the pool with my family on 1 day.

Overall, it is a very good hotel, would I stay there again, for location, room quality, food etc it would be an easy yes, for the pool issue its a no.