- Gran Canaria Holidays
- San Agustin
- Paradisus by Melia Gran Canaria
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Paradisus by Melia Gran Canaria
Spain, Europe
San Agustin
Situated right in front of the spectacular San Agustín beach and very close to the Playa del Inglés beach and the shopping centre, this luxurious hotel is the best option to stay on the island. Thanks to its excellent location in one of the main tourist resorts in Gran Canaria, its complete and comfortable facilities and the quality of its services will make each stay unforgettable. The airport can be reached within a 20-minute car ride. The rooms are equipped with cosy beds and the needed amenities to please all types of guests. The property offers activities to be entertained and have a fun holiday. Business travellers might use the function rooms and then relax at the spa. Families will also enjoy a children's playground and the outdoor pool area.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a water slide and a 24-hour fitness centre. This property also features complimentary wireless Internet access, concierge services and wedding services.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Mobile phone coverage
- Wired Internet*
- Wi-fi
- Room service*
- Medical service*
- Air conditioning in public areas
- Currency exchange facilities
- Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent1,974 reviews
Excellent
81%
Very Good
10%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Great holiday
Great hotel and service. Staff were wonderful
Misleading “guest concierge” welcome on our first day
Unfortunately, our first full day at Paradisus Gran Canaria began with a very disappointing experience.
We received a handwritten letter in our room from someone introducing himself as our “guest concierge during our stay.” It asked us to meet him at reception, where we had apparently been left a welcome gift and a personalised invitation. Naturally, we assumed this was a genuine hotel concierge service and that someone would be available to help us make the most of our stay and arrange activities or trips.
Instead, after taking time out of our first day to meet him, we discovered that the purpose was simply to persuade us to attend a 30-minute sales presentation about what sounded like a holiday membership or timeshare-style scheme for the hotel collection. There was no meaningful concierge assistance and no welcome gift given to us.
The handwritten letter felt deliberately personal and misleading, when in reality it appeared to be a sales tactic. This is not the experience we expected from a luxury hotel, particularly on the very first day of our family holiday.
We are only at the beginning of our stay and hope the experience improves, but this has left a very poor first impression. Guests should be told openly when an invitation is promotional rather than having their time wasted under the impression that they are meeting their dedicated concierge.
Impeccable hotel with warmth and modern amenities
Impeccable hospitality from ALL staff from the moment you arrive and everyday was matched by the same warmth and friendliness. I can’t flaw the hotel! It’s 10/10 on every KPI (cleanliness, quality of food, space, modern, ambience) I don’t do reviews but this was required. Papis, Patricia, Jesus, Irene, lifeguards to name a few but everyone.
Perfect balance for a couples trip and family. Adult only areas and kids club are exactly as described.
My son behaved badly at kidsclub and I was not happy but they still met him with appropriate discipline and warmth.
Thank you for a fab holiday!! Till next time 🌞
Amazing meal and service at Mascalzone ❤️
Thank you so much Mascalzone team (Nestor, Sara, Marcos, Nikki and Jesus for an amazing meal and also a special thanks to Vicky who was lovely with us and served us so well. We are loving our stay at Paradisus Hotel Gran Canaria . Thank you 💕 x
Review by jupiter0813 Bolton, United Kingdom
Very poor quality hotel. Not 5 star worthy.
Was a reserve guest. Checked in in lobby.
Not happy with the service at all from the Paradisus by Melia, it was abysmal.
Having to chase servers for a drink, always feeling ignored when sitting down at a table. Went Kana today for lunch, walked out after 10 mins as nobody saw to us, so we walked to the buffet instead. In the Buffet we was not offered a drink throughout the entire lunch meal and that is not good enough. Not the first time this is happening, but other times waiting 10-15 minutes to even get served. Also had part of the glass shard in my mouth from the glass I was drinking from.
Dined at the Italian restaurant the other night and waited 55 minutes for a tiramisu, that was obviously forgotten about as they came back and asked us again what we was waiting on, and then it came within 2 mins, as it appears something already pre-made, and was terrible. Missed the evening entertainment as a result of the long wait. Another night we went to Vibora bar, only 3 tables occupied in there, we sat waited for 20 mins before we left as wasn’t offered a drink. Very poor
I’ve also asked two different places here for an iced coffee but been told twice that it’s not possible? This day and age, iced coffees are the in thing. Why don’t you serve iced coffees with syrups. I don’t drink hot drinks, and I cannot get an iced coffee in a “5 start premium hotel” it’s shambolic.
Other little things to mention, such as waffles not freshly made like other hotels I go to, and I think that’s laziness. Been to my last three 5 star hotels and they are all making waffles from scratch, why can’t you? - boxes of packaged waffles, is lazy.
In the buffet, I don’t think it’s organised properly. Needs to be a clear gap in the glass to make orders with chefs, for things. It’s just glass shield all the way around and it hard to get their attention. Also, when you are holding your plate and wish to put hot food from the dishes it’s just awkward where to put the glass lids to be able to put your food on the plate as there isn’t room to put it anywhere.
Food quality isn’t the greatest either overall in the buffet. 5/10
Reserve lunch nibbles usually the same everyday. Always covered in lingering flies, very off putting. I expected servers to come take orders around the reserve pool for drinks, but they don’t. They do come around a couple times a day with a mojito, ice cream etc though.
I dont think there is enough staff also.
Its a 2-3 star at best, and I am used to many 5 star holidays. With the amount advertised per night (£450-£500) it was a disgrace.
Concierge service via WhatsApp was excellent in my request for booking restaurants and getting an iron. Very quick. Cleaners were great also.
I was thoroughly disappointed on my stay. The service was terrible
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