This excellent hotel boasts breathtaking views over the harbour, the bay and out to the open sea from its elevated position in Puerto Rico on the southwestern coast of the holiday island of Gran Canaria. It features 2 outdoor pools, a sports centre, kid's club, restaurant and various bars. The Europa Shopping Centre is situated right next to the hotel; the next beach is within walking distance.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness centre. This hotel also features complimentary wireless Internet access and tour/ticket assistance.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The activity and animations team (Alex) was amazing they kept everyone happy and engaged with us and tried even when he found it hard was a pleasure to have him during the day, during water sports and activities at night time. A pleasure to have him as a friend and part of the holiday
Location is at the very top off a mountian so if you have and disabilitys i wouldnt recoment this hotel but the veiws were beautiful. Atmosphere was very chilled out and every one speeks and is friendly tho the bar staff were a little moody at times.rooms had no aircon and two fans insted they blew warm air at you l it was very hard to sleep being asmatic this caused me to struggle we also didnt have a balcney or any were to sit out side are room as it was just a we walk way into are room the showers were grubby also and water ended tp all over the place. Value was a little expance as we got there with having no aircon and a lot off stuff supposex to be all inclusive there wasnt a great selection off drinks you get the cheapest off every thing and have to pay for every thing elce also the upper pool charged 25 euro per person to lye from 11 to 6 it was not included in the all inclusive package any thing to squezze exta money out off you they done it.
Would not travel to risol again 300 euro worth of stuff robbed by cleaners from our locked apartment. Items including prescription medication which is extremely dangerous for me to miss! When we confronted reception they said theyd look into it. After a whole 10 hours we still hadnt heard anything from reception, and they refused to help. hotel manager refused to help or offer any assistance we ended up traveling to the police station to make a statement. We lost 2 days of our holidays due to this and the hotel was nothing but unprofessional and denied accountability. THE MEDICATION WAS LEFT BESIDE MY BED. If i had not packed spares i would have ended up in hospital for the rest of vacation!
DO NOT STAY HERE THEY ARE ROBBERS AND EXTREMELY UNPROFESSIONAL
The staff are absolutely brilliant and do all they can to ensure you enjoy your stay. However........I wouldn't go there again! Cockroaches, ants & lizards in the room upon arrival. The shower leaks/overflows onto the bathroom floor. The kettle doesn't shut off when boiling. There's no A/C in the rooms, just a fan in the bedroom. The paint is flakey and peeling. The rooms and general areas are clean but tired and seriously overdue a refurb. I could go on and on and on. But I won't. This place is ideal for teenagers and those 20-30's of yesteryear. Go at your own risk. You've been warned!
If i could give this 0 i would. Fighting for sunbeds in the morning. No air conditioning in the bedroom and have to be staying a minimum of 5 nights to be able to even request to have it (still may not get the aircon and have to pay extra for it). Dirty bed sheets. Only two towels given when it was booked for 3 people. Ants in the room on arrival despite having to wait after check in time for it to be "cleaned". Rude staff members. Would not recommend, will not be returning. We only ended up staying one night and swapped hotel.
