Servatur Waikiki

We previously stayed at Servatur Waikiki for a week at the end of April 2025 and returned for ten days from 3rd to 13th September 2026. We knew what to expect and had another enjoyable holiday.

The reception area is quite dated, and we didn’t find the reception staff particularly helpful. However, the catering staff, cleaners and entertainment team deserve plenty of praise.

The rooms are a little dated too, but clean, and the air conditioning works really well. For us, the hotel feels about right for a three-star-plus stay. If you can look past the areas that need updating, you can have a fab time.

Breakfast could do with improving. I’m allergic to eggs and cheese, which makes it more of a struggle, although I always managed to find something to eat. Lunch and dinner, however, I couldn’t fault. There was always something for me.

The entertainment staff are the heart and soul of this hotel. A special shout-out to Marcos, Alba, Betty and Patricia — thank you for making our holiday so much fun! They create such a lovely atmosphere, get to know your name and are brilliant with the kids. Getting involved really adds to the holiday. The activities and prizes are a great way to have a laugh and bring people together. We also couldn’t fault the evening entertainment provided by outside acts.

The bar allows two drinks per person at a time, which we thought was a good idea.

One area that could be improved is the departure-day experience. Checkout was at midday, but our pickup wasn’t until 6pm, so it was a long, hot wait. Something to make that time more comfortable would be appreciated.

Overall, the hotel was exactly what we expected. There’s room for improvement, but we enjoyed our stay, always found something to eat, and the entertainment team made the holiday special.

We had a lovely stay overall and there were lots of positives. The hotel was very clean and the rooms were kept to a good standard. Our maid was particularly lovely and always friendly.

There were plenty of activities available throughout the day for both adults and children, which was great. The pool area was lovely, with plenty of sunbeds available, and the adults-only area with the jacuzzi was a great addition. The alcoholic slushies were also a great drink option and there was a good selection available.

The food was okay, although we did find it quite repetitive. We did have an issue one evening where a piece of chicken was raw, which was concerning. However, we ate chicken on many other occasions during our stay and had no further issues.

One of the main negatives was the restaurant service. Breakfast was advertised as being available until a certain time, but staff would often stop making breakfast before it had actually finished, despite there still being time left. We also repeatedly experienced unfriendly service from the same member of staff, Mari Carmen. On one occasion, she was rude when we simply said hello, as she did not acknowledge or respond to us despite acknowledging the Spanish-speaking person in front of us. This happened repeatedly throughout our stay and made us feel quite unwelcome.

The nighttime shows were good and always started on time, although the start time varied each night, so it is best to check the board by the restaurant for the schedule.

Overall, we enjoyed our stay and particularly liked the cleanliness, activities, pool facilities, adults-only area and drinks selection.

We have just returned as a family of 5 from this hotel. We booked a ground floor with garden and was impressed by the size of the rooms. Basic but clean. I would highly recommend upgrading to these rooms for a family.

There was lots packed in all around the hotel, to be fair everything you could need park, gym etc. They have made really good use of all available space.

The food was always fresh, staff always working extremely hard to keep everything clean. Although its not the biggest selection for all inclusive that we have seen it was certainly of a better standard. The one complaint I have, is that very little is labeled. This is a pet hate of mine as a vegetarian. It means that most of the food is off limits as I have no idea what is actually in it. On that note there was very little offering for vegaterians, I pretty much lived on pizza, potatoes and salad for our whole stay. No vegaterian lasagne, curry etc at all during our stay.

Some of our children are young and they struggled as no kids section during dining. Thank god for the snack bar that was serving hot dogs, burgers and chicken nuggets. The snack bar isnt really a grab and go option, it is limited to sit down options only. I took some burgers to the children who didn't want to leave the pool and was quickly told off by bar staff as no food is allowed around the pool area. I found this quite odd as most resorts this isn't an issue.

Disappointing to see no ice cream at all for the kids as part of all inclusive. There were small tubes available at dinner/snack bar. This was more of a moose than ice cream.

Evening entertainment was a huge let down. They have a tiny stage outside the bar. With around 30/35 tables. These would fill up quickly! If you aren't at a table by 6.30-7 o clock There is absolutely no way of being able to sit for the entertainment. This would usually consist of a solo singer. But there was an "act" one evening that we did manage to get a glimpse of. Maybe a suggestion of removing the walk way to open up the space so that more seating is available to see the entertainment. But for a hotel with such high room capacity it absurd that there isnt no space for evenning entertainment.

Location was good, 15 minuite walk from maspalomas beach down hill, taxis are so widely available and very good price (3.90 euro back to hotel) Lovely stake house resturant located on the end of the street (turn left).

Would i return? No, definitely not its just not what we are needing for a family vacation. If I had booked this for a adults weekend close to amenities etc I would have been happy enough with the hotel. But after visiting other hotels all over Europe it just didn't tick enough boxes to consider going back.